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Hilton Auckland – reviews, photos

5.0 of 5
147 Quay St | Princes Wharf, Auckland Central 1010, New Zealand
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Hilton Auckland
4.0 of 5 stars 394 Reviews
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394 reviews from our community

What travellers say about this hotel
  • Cruise ship(54)
  • Great location(15)
  • Very good(14)
  • Ferry terminal(13)
  • Room service(13)
  • New Zealand(13)
  • Harbor view(11)
  • Breakfast buffet(7)
  • Star hotel(6)
  • Diamond member(5)
Traveller rating
    187
    118
    53
    20
    16
Only show reviews for Family (35) | Couples (190) | Business (71)
Date Rating
Birmingham, United Kingdom
Top Contributor
57 reviews 57 reviews
Reviews in 22 cities Reviews in 22 cities
72 helpful votes 72 helpful votes
“Somewhere To Recover From Everything Else.”
5 of 5 stars Reviewed 13 February 2012

It's a long way to Auckland from England. After the horrors of long distance flight (even when it's broken up by a short stopover in the wonderful Singapore) and although being made very tolerable by flying on the immaculate Singapore Airlines, it's still a relief to arrive at somewhere which combines peace and quiet with style and comfort. Thus I heaved a sigh of relief when I opened the door to my room in the Auckland Hilton and took in the chic design of the room which I had remembered with fondness from previous visits. It was about 1 o'clock in the morning when I turned up after my trip on the airport shuttle and the magnificently comfortable bed was one of the best things that had happened to me for several days. And the room always seems to be so quiet - either there was nobody else staying at the hotel (there certainly seemed to be a good number at breakfast the next morning so I discount that theory) or the rooms are brilliantly sound-proofed (I suspect this latter explanation). I slept deeply and extremely comfortably. One of the much written about cruise ships had turned up by the time I woke up (again, the quality of sound proofing had ensured that the behemoth's arrival had not disturbed me). It lurked monstrously eyeing me up across a narrow gap. I had never experienced the cruise ship phenomenon when staying at the hotel before. I had not expected its looming presence to bother me and I was surprised to find that it did a bit. The ships do spoil the stay a bit because of their blocking out of the wonderful view if you sit on your balcony and their repeated appearances do definitely detract from one of the great plus points of the hotel - it's unique situation. Still, it's not the hotel's fault and at least residents are warned of what is going to be their immediate neighbour for several hours. The breakfast is enjoyable though "crispy bacon" never seems to be crispy but the individualised coffees served with breakfast are wonderful. Apart from the cruise ships another irritation I felt run through me (and I know profits have to come from somewhere), and in an era where even the local MacDonald's is offering free wi fi, was caused by the cost of broadband access in the hotel which is somewhat eye-watering and surely should be reviewed now that it is a "normal" service for a hotel to provide. Still, if I go back to Auckland again, I have a sneaking suspicion that I shall try to stay at The Hilton again, after two or three visits it's an entity that feels like an old friend. At the end of the day, it's the air of quietness and peace that I experience there that draws me back and helps me to ignore the cruise ships and their greedy grabbing of a the wonderful view which the Hilton offers when the ships are not there.

  • Stayed February 2012, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask white_knight_and_dog about Hilton Auckland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHIAKL, General Manager at Hilton Auckland, responded to this review
16 February 2012
Dear white_knight_and _ dog,

Thank you for posting your review of the hotel on tripadvisor, I really appreciate your feedback.

I was delighted to see that you were able to enjoy a great night's sleep and great to see you found a comfortable bed after your journey from the UK. Our "Serenity" beds are Hilton's own design and were introduced to all our rooms last year. I have noted your other feedback and have shared this with the team. I am happy to say that the City of Auckland is looking to move the Cruise ship terminal early next year which we are looking forward to.

Thank you for choosing to stay at Hilton Auckland and please do let me know if you plan to return in the future.

Best regards,

Chris Partridge
General Manager
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Southern California
Contributor
20 reviews 20 reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
“Joining a cruise ship”
5 of 5 stars Reviewed 11 February 2012

Great hotel if you are joining a cruise ship in Auckland as the ships berth along side the hotel. Easy to get to from the airport via the inexpensive (especially compared to taxi fare) airport bus which stops two blocks from the hotel. We had room 714 with a full view of the harbor, until the ship arrives and completely ends your view and your privacy. This was OK with us as we were leaving to get on the ship. Wonderful breakfast with a wide variety of choices which was free for us as elites but could have even been worth the $29 they were charging.
The staff was competent and very friendly. The room was large, clean and well equipped. One of our highlights was buying a bottle of wine at a nearby liquor store and ordering Cheeseburgers from room service for an alfresco dinner on our patio/balcony.. Another highlight was a trip to Waiheke Island for lunch at one of the wineries. The ferries are right next door.

Room Tip: Ask if a ship is coming in to block your water view.
See more room tips
  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask braidmacd about Hilton Auckland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHIAKL, General Manager at Hilton Auckland, responded to this review
12 February 2012
Dear braidmacd,

Thank you for sharing your impressions of the hotel on tripadvisor, I appreciate your feedback.

I was pleased to see that you found the hotel's location convenient for your needs and that you were able to enjoy a glass of wine on your balcony. As you mentioned the Ferry terminal is a short walk from the hotel and Waiheke is certainly a great day trip.

Thank you for choosing to stay at Hilton Auckland, I hope we may see you back on future travels.

Best regards,

Chris Partridge
General Manager
Hilton Auckland
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Toronto, Ontario, Canada
Senior Reviewer
10 reviews 10 reviews
Reviews in 9 cities Reviews in 9 cities
36 helpful votes 36 helpful votes
“Only place to stay in Auckland!”
5 of 5 stars Reviewed 10 February 2012 via mobile

My husband and I recently planned a three week vacation and cruise to Auckland and Australia. Not having been there! After some research we chose the Hilton in Auckland. This hotel is built right on the pier! If you ate cruising...he ship pulls right up beside the hotel! Great access to downtown and local ferries. Really the views are spectacular and harbour district with pubs and entertainment couldn't be better. We highly recommend to anyone

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Cindy_49 about Hilton Auckland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHIAKL, General Manager at Hilton Auckland, responded to this review
12 February 2012
Dear Cindy_49,

Thank you for posting your review of the hotel on tripadvisor. I was delighted to see that you enjoyed your stay with us and thank you for your recommendation.

I hope we may see you back at the hotel on future travels.

Best regards,

Chris Partridge
General Manager
Hilton Auckland
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Essex
Contributor
12 reviews 12 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Good and bad, it's a lottery unless you can afford the best.”
4 of 5 stars Reviewed 10 February 2012

I was lucky enough to get a 7th floor room, towards the end of the hotel. Cruise ships tend to berth nose inwards the higher and nearer the end of the hotel you get, the more likely you will be clear of them.

That's said they are only there a short time, however if you are too and you either wanted a view of the sea or some peace and quiet, perhaps a different location would be better.

They do have a good gym and the narrowest pool I've ever seen! 2m wide narrowing to about 1.2m but plenty long enough to do twenty strokes.

Very helpful staff, genuinely so. I liked that.

Room Tip: Invest to get 7th floor nearest the big suites. All rooms get the morning sun unless a cruise liner...
See more room tips
  • Stayed February 2012, travelled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 6 more reviews by sashman1 for Auckland Central
Ask sashman1 about Hilton Auckland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHIAKL, General Manager at Hilton Auckland, responded to this review
12 February 2012
Dear sashman1,

Thank you for posting your review on tripadvisor. Thank you for sharing your feedback regarding the hotel location and choice of rooms during the visit of a cruise ship while you were at the hotel.

I was pleased to see that you found the hotel team genuinely helpful during your visit. I hope that we may see you back on future travels.

Best regards,

Chris Partridge
General Manager
Hilton Auckland
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Seattle, Washington
Senior Contributor
41 reviews 41 reviews
Reviews in 29 cities Reviews in 29 cities
39 helpful votes 39 helpful votes
“Great Stay”
5 of 5 stars Reviewed 3 February 2012
1
person found this review helpful

My husband is a diamond member so we usually get pretty good treatment at Hilton hotels but the Hilton Auckland made us feel like royalties. We stayed here on points and still they upgraded us to a deluxe room, gave us 5 free drinks vouchers, and a bottle of chilled champagne upon arrival, plus free breakfasts and free wi-fi. The decor of the hotel is clean, sleek and comfortable. Our room had a balcony and cruise ships docked right outside, which was kind of fun when we watched them sail away in the evening. Bathroom was spacious, had towel heaters. Lots of sink counter space and nice hair dryer. Everything in NZ is energy saving and green, and the hotel is no exception. My husband thought the bed was too soft and it may be uncomfortable for people who like hard beds. They do offer all sorts of pillow choices. The best thing was the staff at the concierge, who were all extremely helpful in giving advice for tourism even for outside of Auckland as well as for the South Island. They booked our rental car for us from Avis and we never had to go to Avis ourselves, the car was at the hotel ready to go and they even got us special rates given to Hilton by Avis.

The only thing that could use improvements IMO was the buffet breakfast. The food was just so-so. As a vegetarian I would have preferred better pastries and more vegetables. However, the cook who made eggs to order was very endearing. He took great care to make every egg dish well for each guest. I hope he knows that his efforts were noticed and appreciated.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask probativev about Hilton Auckland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHIAKL, General Manager at Hilton Auckland, responded to this review
7 February 2012
Dear probativev,

Thank you for taking time to post a review of the hotel on Tripadvisor, I appreciate your feedback.

I was very pleased to see that you enjoyed your stay and the special touches we provided in recognition of your husband's Diamond Hilton honors status. It was great to see that the team were able to assist you with your needs during your stay and I have taken onboard your feedback regarding breakfast.

Thank you for choosing to stay at Hilton Auckland and I hope we may see you back on future travels.

Best regards,

Chris Partridge
General Manager
Hilton Auckland
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Hilton Auckland

  • Auckland Hilton
Address: 147 Quay St | Princes Wharf, Auckland Central 1010, New Zealand
Price range (per night):* INR11,561 - 19,787

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