We stayed at this hotel for 6 nights, and there were so many issues. Upon arrival, there was all this dust from the renovation going on in the front of the hotel. We checked in after travellling almost 18 hrs! and the front desk was brilliant enough to put us in a room directly by where the renovation and jack hammering started nice and early at 8am! Needless to say, our very first night in Auckland was not a restful one. We asked to be moved. We then had a rental car, which the hotel charges their guests about $24 per night! We were told that the machine to get our parking ticket validating did not work, and that hotel's system was not working properly. We then had issues with card keys to our room and elevators that never seemed to work, and which the front desk couldn't get to work. I would not recommend staying at this hotel. The only positive thing I can say is that the location is great. Very central.

this is a great Hotel which I come back time and again as I like it because it is close to everything that is going around the city. It is at the top end so it is nice to walk down to the waterfront, but close enough to enjoy the Aotea Centre, for concerts and the Civic theatre for shows. There is car parking next door which is a bit on the expensive side, but we could just go in and out as much as we liked in a day for the daily rate. the Hotel has international Foodcourt downstairs and many places around to eat. I believe the food is very nice in the restaurant but not enough evenings to try it out. Sleeping was interrupted with roadworks outside our window. In our rooms we could have had a some ground coffee instead of instant.

We were there for a family wedding and it was easy to go and get makeup and hair done just very close by.

Nice big bedroom and comfortable bed; important in any hotel. Views of the city are good too.

However, constant jack hammer noise (worst in the lobby & reception) as they are demolishing part of the building next door and rebuild the road and approach to the hotel, card keys that even the chambermaid & reception guy couldn't get to work, despite trying 5 or 6 times and surly female reception staff (probably driven crazy by the heavy drilling noise all day) plus the tacky shopping centre wouldn't make me stay here again in a hurry. Unless I can find an alternative, once the improvements are finished in April might come back I suppose. Have stayed at quite a few different Auckland hotels. Now that my favourite, the Hyatt has morphed into a Pullman hotel and the Hilton is a rip off price wise. it's hard to get a quality hotel that's reasonable in Auckland.

For an international hotel chain the service, rooms and style are as you would expect.

The location is great and the car park is easy to reach.

There were however a couple of downsides for us:

1) The walls were thin, our neighbour had their wall mounted tv on full volume and we could hear every word, we did call reception and to their credit, they did resolve the matter but you would not expect to hear the tv on the otherside of the wall

2) The hotel is currently undergoing a referb. We were woken at 7.30am by workmen drilling and banging but it didnt ruin our stay but worth noting if you plan to stay between now and April 12 (when expected to complete referb)