I had a very uncomfortable experience staying at Bianco Off Queen. The 2 bedroom apartment that we had booked looked much larger on their website than in reality. The carpet and the bedding did not seem very clean, and the service was nothing exceptional. My first night sleeping in one of their beds, I woke up in the middle of the night to noise from queen street partying, and although the hotel is tucked away from queen street, the shouting and hollering from party goers seemed very close by. After trying to get back to sleep, I woke up again from bites on my arms and legs. The next morning I looked at the bites closely and I knew they were bed bugs or something similar. Needless to say, I did not stay for the second night, packed my bags and went home as soon as I could! Lesson to be learnt: you get what you pay for.

Room: 1 Bedroom Superior Apartment - 10A

Firstly, the room I stayed in was somewhat similar to the advertised photos (furniture wise) but the layout was completely different and less spacious - very misleading and disappointing.

The room itself was clean and modern, and had everything we needed. Strangely, the bathroom came off the kitchenette, rather than the bedroom... Not the best if you happen to be entertaining (luckily we weren't).
The bed was comfortable - pillows were a little hard though. Extra blankets in the wardrobe if required. No problem of a good night's sleep as the outside noise didn't penetrate at all. Although this building is off Queen Street (main street in CBD), it's pretty quiet and not a lot of hassle to get to.

We had a balcony with entrances from both the bedroom and the living area. Not much of a view as the Backpackers lodge and another set of apartments were right across from us, but it's nice to sit out there at night.

Continental Breakfast was complimentary. Not the best breakfast for us, but if you like bananas, yoghurt, multigrain roll and juice then it's right up your alley. This was replenished daily. Clean towels every day also - hand, face, bath, kitchen etc.

Problems:
- Mid stay, I could smell a 'funky' odour on one side of the sofa - similar to vomit. I wasn't sitting on that side!
- Parking! Even if you have confirmed a bay prior to arriving, don't trust it! We were given a pass and shown where to park the first night. We couldn't find an available bay, so they let us park in the staff parking till the next day when they told us to try again as people were checking out. No luck the next night so we parked in staff parking again. We tried a third night... I was over it - they had confirmed a bay for me 6 weeks prior to arriving yet were unable to provide me with one, so I demanded I be given a permanent bay in staff parking and a refund of parking.
They refunded me one nights parking ($20) and allowed us to park in staff parking for the remainder stay - better than nothing! Only problem with this was we didn't have access to enter/exit. We had to ask reception to open the gate each time.
If you do choose to park, make sure you have a small to medium car. All parking is one way and VERY tight; no exaggeration - yes I'm female, but I can drive and park very well thank you :o) The ramp to get from one level to the next is also one way, so they have 'trafiic lights' to tell you when it's your turn.

Overall, I personally wouldn't stay here again. The situation with the parking was very frustrating, and it didn't help when one staff member tried telling ME what I had to do to resolve the problem (do "this", park "here", go "there" instead etc)...
I also didn't like the misleading photos on their website regarding the layout of the room.

Ending our trip in Auckland, we were very happy having booked this appartment. It was well equipped, so we could do our laundry while staying there. The free complimentary in-room packed Continental Breakfast was minimal, but you can't complain for this price. The location is perfect to explore Auckland, it's a short walk to the Sky Tower or the harbour. The room was comfortable and clean. Staff was ok.

Would stay there again if ever back in Auckland.

Four of us shared a 2-bedroom apartment. The apartment was furnished, and the design was thoughtful. The kitchen was small but adequate.

We booked online, and apparently, the rate/package we chose did not include breakfast, cleaning, or trash pick-up. So if those things are important to you, make sure you are choosing the price rate that you want (it was not clear to us at booking that there would be no service to the room).

The parking is tricky, if you are the last car to get into the garage. The staff uses the parking garage as storage for laundry; you may find that you have to move very large laundry bags (full of wet towels) from the last remaining parking space, like we did. That was unpleasant.

The good bits: there is a small grocery around the corner. The staff will store your luggage if you are too early for check-in. The hotel is very convenient for the harbor and downtown Auckland. Overall, good value for money.