Great location, clean and comfortable. Also, as I had requested a quiet room, and most bedrooms seemed to face Barrack Street, I was happy to be upgraded to a 2 bedroom apartment, high up on the 9th floor, which had an interior second bedroom which was very quiet.
The tv screen in the lounge had no vision when I arrived. I reported it in the morning and it was fixed during the day, then did not work again the next morning. This happened for the next two nights as well, ie it was never properly fixed.
Also, one day someone pilfered some of my food items (a box of trail bars etc) from the room while I was at work (not a day during which the room was serviced), leaving on the countertop some of my perishables (yoghurt and soft drinks) which they had taken from the fridge, opened, sampled and left the mess, just to make it obvious. I reported this to a Reception staff person, who apologised.
Overall a mixed bag.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
6 March 2012
Dear Adelaidetraveller455,
Thank you very much for your feeback, we appreciate the time you have taken to let us know about your stay.
We are glad to hear that you were happy with your upgrade to a 2 Bedroom apartment. We do spend a lot of time maintaining these apartments as they are so large !
In regards to your comments about the TV, at the time of your stay we were in the middle of a transition period changing between Movie suppliers. Unforunately this did cause a few unforeseen technical issues, however these have all now been rectified.
Thank you for reporting the incident with the food to our reception, we did investigate this with our Housekeeping Manager and the Housekeeping Team. It was very disappointing to hear that this had occured and we are still confounded as this has never happened before. We hope that this incident does not affect your future stay's with us.
We hope to welcome you back again.
Kind Regards
Michelle Ashfold
Assistant Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC