“Noisy air conditioning and filthy filter. Overall a real disappointment.”
A/c filter was filthy. A/c so noisy it you could hardly hear tv at full volume, no way could you sleep through the noise and it has been over 30 degrees each day. Cutlery was dirty, dryer did not work, shower walls mouldy, hole in wall and noticeable patching throughout bathroom. Oven took 1hr to warm up, no oven trays in room. Outdoor table and chairs filthy. Tv reception poor, no freeview. Reported all issues to reception, friendly but no remedy to core a/c issue or other less critical issues. Unfortunatley still here for another 2 nights if anyone from management are interested feel free to do something more than just respond to this posting.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4 April 2012
Hi Jbdb2006
Thank you for taking the time to provide feedback on your stay with us. Please accept my apologies for the delayed response as it was not intentional.
It disappoints me to learn that you encountered a number of issues during your stay. We do have a scheduled maintenance programme in place and it was unfortunate that we had not completed your room prior to your arrival.
I have spoken with the respective managers regarding the points made by you, who will ensure action and additional training take place.
Jbdb2006, I hope that we will be able to accommodate you in the future and provide the experience that meets your expectations.
Regards
Simon Ruri
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC