For the price charged, one of the most expensive in Australia, one assumes that there will be a commensurate service delivery.
Unfortunately, when you need service, it does not exist.
All the staff are pleasant and smile well but at the areas when you need service, it is not there.
As I've mentioned in previous reviews my wife has a couple of food allergies - wheat and dairy.
The team at Central Reservations in Melbourne were excellent - took all the details and rang the Perth hotel while I was on the line to ensure that our needs were noted.
When we got to the Club Lounge though the Chef smiled and said he was looking after my wife - he had some salmon on cucumber and tomatoes and olives.
Clearly they were not used to such a request.
Fortunately though we were heading off to a degustation dinner at Restaurant Amuse so it wasn't a major problem.
However, the car was not there downstairs although the concierge had said it would be ready for us at a nominated time.
We could have walked to the restaurant in the time it took to get the car.
The next morning was little better - the options for breakfast were limited - they seem to think gluten free bread will satisfy all needs.
On check-out as my wife lugged several bags past the concierge, he could barely raise his eye-brows.
Little interest in helping.
The concierge on the drive-way looking at the road works creating all the noise that had upset other guests wiated till we got the bags to the car and then asked "can I help you"
A question guaranteed to inflame our thoughts of the service or lack thereof.
If it was a 2 star hotel, we wouldn't worry but at $450 for a standard room (more for a Club Lounge) then the expectations of service are raised.
We are though familiar with the quality of Hyatt service - the Park Hyatt in Melbourne is excellent, they address us by name and cannot do enough to look after us.
Unfortunately the common statement - "this is Perth, we do things differently here holds true at this hotel.

Stayed here after flying in late from SIN/PER and missed connection to KTA.I arrived late around 2:30am and the guy on check in was very kind and pleasant and offered me a free late checkout til 1pm which I gladly accepted.Only to find a Kango Drill hammering right under my balcony of room 116 at 10am.Which there was no warning of so I woke up quite teasy and then at 11:30am I had a phonecall asking me what time I would be checking out which I explained to them what was said on arrival.Then at 12pm the same phonecall which I had to explain again.I thought that this was a little rude seeing I was putting up wit the horrendous noise from the building work outside! On the upside though the room was quite large and tidy some little niggles though (on the bathroom the stainless steel cups used for washing your mouth out after cleaning you teeth were greasy and had hair on them,and under the little tray where your toilettries are kept someones used toothpaste and snot rag).Breakfast was very good if not a bit on the pricey side.Very good waiting staff.I do believe some of the 5/5 reviews because I think on a good day it would be a top hotel only my experience of the night I stayed must have been an off day for them.Bit of a walk to the shops aswell!!

My partner booked a club room as a surprise for us. Was very disappointed to hear the room was not clean when he arrived with suspicious hairs in the sink/ shower. No bath was provided and the room was quite basic. Disappointing by international standards and due to the price and more a 4 star hotel. Positives was the service and buffet breakfast at the cafe.

Stayed at the Hyatt Perth for 3 nights with my husband, whilst attending a wedding. I could not fault the hotel nor the service and breakfast served in the Cafe was fantastic. I would highly recommend this hotel to anyone wanting to stay in the CBD. It was spotlessly clean and very quiet. I also want to add that the bed was one of the most comfortable beds I have ever slept in.