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Parmelia Hilton – reviews, photos

5.0 of 5
14 Mill Street, Perth, Western Australia 6000, Australia
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Parmelia Hilton
Ranked #3 of 62 hotels in Perth
4.0 of 5 stars 284 Reviews
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284 reviews from our community

What travellers say about this hotel
  • Very good(7)
  • Room service(6)
  • Swimming pool(6)
  • Short walk(4)
  • Standard room(4)
  • Older style(4)
  • Next morning(3)
  • Little dated(3)
  • Comfortable bed(3)
Traveller rating
    71
    115
    64
    23
    11
Only show reviews for Family (33) | Couples (92) | Business (92)
Date Rating
Australia
Senior Contributor
45 reviews 45 reviews
Reviews in 22 cities Reviews in 22 cities
26 helpful votes 26 helpful votes
“Good place if you get a discount rate”
4 of 5 stars Reviewed 11 February 2012
1
person found this review helpful

Situated at the top end of St Georges Tce this hotel is meant for the nearby wheelers and dealers of the business world. It is not a place for those looking for a relaxing holiday escape.

The place seems to shut down for the weekend with the Irish bar (and TAB) not even opening at all over the weekend and the other restaurant and bar not opening the door until 4pm.

I only ended up here using a wotif mystery hotel booking ($145) and while the rooms were clean and comfortable there is no way I would be happy if I was paying the rack rate.

How the heck do hotels that charge such high prices get away with not offering free breakfast, free wifi and free parking like 90% of hotels of similar quality in Asia?

  • Stayed February 2012, travelled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 6 more reviews by MeMock for Perth
Ask MeMock about Parmelia Hilton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmperthhilton, Manager at Parmelia Hilton, responded to this review
13 February 2012
Dear MeMock

We’re delighted you chose to stay with us at the Parmelia Hilton recently and thank you very much for sharing your experience on TripAdvisor.

Your comments concerning pricing are acknowledged. We are continually reviewing charges for internet and breakfast and our aim is to remain highly competitive in the Perth CBD. With respect to parking, unfortunately we don’t own the carpark and our pricing is reflective of our contractual obligations.

I’m very pleased you enjoyed your visit and found our service and facilities to your satisfaction.

We look forward to the opportunity to welcome you back to the Parmelia Hilton soon.



Kind regards,

Gearoid Lyons
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Good Hotel”
4 of 5 stars Reviewed 8 February 2012
1
person found this review helpful

nice hotel in good location for business in Perth. Room was large and clean. only issue I had was with the restaurant. two attempts to grill Salmon failed and I gave up.

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask JimmyDubai about Parmelia Hilton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmperthhilton, Director of Operations at Parmelia Hilton, responded to this review
9 February 2012
Dear JimmyDubai

Thank you very much for choosing to stay with us at the Parmelia Hilton recently. We very much appreciate you taking the time to share your experience on TripAdvisor – thank you!

I’m delighted that overall you enjoyed your visit; however I acknowledge your comment concerning the shortfall in the restaurant and I’m very sorry we did not meet your expectations. Please accept my sincere apologies – I have shared your feedback with our Executive Chef and we will be investigating.

Thank you again and we look forward to welcoming you back to the Parmelia Hilton soon.

Kind regards
Gearoid Lyons
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth
Senior Contributor
40 reviews 40 reviews
Reviews in 15 cities Reviews in 15 cities
34 helpful votes 34 helpful votes
“Nice, clean and comfortable”
4 of 5 stars Reviewed 8 February 2012

We stayed a couple of nights before our recent trip to Bali, and the standard was as good as you get in Australia. The room was nicely appointed, comfortable with a King Bed.
We stayed a " Summer" special through Wotif, and we were impressed by the staff and service. Valet parking was expensive at $45-00 for 24 hours, but as we only paid around $140-00 a night we were happy to pay, and this was for unlimited use during the 24 hours.
I made use of the limited equipment in the fitness centre, which is a couple of treadmills, a rowing machine, combined exercise machine and free weights, plus a couple of cycles.
The swimming pool was just average, as it's surrounded by bricks and concrete.
The only complaints were no controls for air-con- just on or off- as it was 35 degrees- it meant hot or freezing!
Also the typical single glazing windows, which meant even though we were 7 stories up, we could hear all the noise from the pool areas, or the adjoining rubbish bins when they were emptied by the trucks, but thankfully at night it was very quiet, and we manage to sleep OK.

Room Tip: Choose one away from the road or swimming pool to avoid any noise if you don't like that
See more room tips
  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by Paul H for Perth
Ask Paul H about Parmelia Hilton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmperthhilton, Director of Operations at Parmelia Hilton, responded to this review
9 February 2012
Dear PaulH

Thank you very much for your feedback and I’m delighted you enjoyed your stay with us recently; I’m especially pleased our team made such a great impression – thank you for making special mention!

With respect to valet parking, unfortunately the Hotel does not own the carpark and as such our charges reflect our contractural commitments; however, as you have mentioned, unlimited returns are permitted in a 24 hour period and you also have the peace of mind of secure and convenient parking.

We have recently undertaken a number of improvements to the Hotel, including refurbishment of the swimming pool and surrounds, and a fresh new extended fitness centre equipped with all new Precor equipment. I’m very pleased you were able to make good use of it during your stay!

Thank you again for sharing your experience – we hope you enjoyed your time in Bali too! The team and I look forward to welcoming you back to the Parmelia Hilton again soon.

Kind regards
Gearoid Lyons
Director of Operations
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Perth, Australia
Senior Contributor
31 reviews 31 reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
“Comfortable but needs attention !”
4 of 5 stars Reviewed 7 February 2012

As Gold members of Hilton Honours we really enjoyed our stay here but it could have been alot better.

Firstly the customer service here during our stay was excellent !!!! could not have asked for a more personal, attentive service from the moment we arrived at the hotel driveway through to our check out.

We upgraded to a King Suite on arrival and the suite was HUGE ! these rooms consist of a separate lounge and full dining area, a very large King Bedroom with writing desk, vanity table and arch chairs, the bathroom was large with separate shower and shower which was a delight (please note that the standard rooms are shower over bath in this property). The suite also had a large balcony overlooking Westralia Square.

The Hotel Lobby, restaurant and public areas were spotless and modern design and very pleasant. the service in the bar area was excellent, personal and very pleasant.

Areas of concern for us was the cleanliness (housekeeping) in the room, we had pubic hair on the bath recess, there was hair on the amenities and also a dirty sock left near the pant press. If the hotel got this improved I would have graded this property Excellent but it definitely lets them down. The hotel is well presented but it is need of a refurb, the furnishings and fixtures are very tired. (example) the toilet/plumbing pipes are visible and this is something one doesn't expect in a 5 star property.

I would definitely give this hotel another chance if they got on top of their housekeeping. Turn Down Service is provided for this room category and was very well done.

Room Tip: definitely upgrade to next room category, the suites are huge !
See more room tips
  • Stayed February 2012, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Champagne4everyone about Parmelia Hilton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmperthhilton, Manager at Parmelia Hilton, responded to this review
8 February 2012
Dear Champagne4everyone,

Thank you very much for choosing to stay with us at the Parmelia Hilton recently and for taking the time to share your experience on TripAdvisor. Naturally, I am especially pleased that the team made such a great impression, Thank you, -your kind comments are great motivation for all of us!

However, I also must acknowledge that we could have done much better in the areas you highlighted and I am extremely sorry for the inconvenience this caused . Please be assured your assessment is taken very seriously indeed and the issues that you raised have been immediately reviewed with the teams concerned for corrective action.

Thank you again and we hope to have the opportunity to welcome you back to the Parmelia Hilton Perth very soon.

Kind Regards,

Gearoid Lyons
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Amazing beds great customer service. Tired hotel though”
4 of 5 stars Reviewed 5 February 2012 via mobile

Stayed one night in king suite. Very big and amazing bed. Overall very clean and tidy bu hotel old and in need of refurb. Would stay again.
Aircon didn't work in bedroom area so they moved us and gave a complimentary bottle of bubbles.

  • Stayed February 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Sd1973 about Parmelia Hilton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmperthhilton, Manager at Parmelia Hilton, responded to this review
8 February 2012
Dear Sd1973

Thank you very much for choosing to stay with us at the Parmelia Hilton recently and for taking the time to share your experience on TripAdvisor.

I am delighted you enjoyed your visit and found our service and facilities overall to your satisfaction. I sincerely apologise for the issue you encountered with the air-conditioner and was glad the team were able to relocate you to another room and I hope you enjoyed the bubbles!

I acknowledge your additional comments concerning a refurb and we have made a number of improvements to the Hotel in the last 12 months including replacement of all beds with the Hilton Serenity Bed, new carpets throughout all guest rooms and corridors, new Precor fitness centre and refurbished pool area – and work is ongoing so I'm sure you will see more changes on your next stay with us .

I have shared your evaluation with all the team as I know they appreciate the feedback as well. Thank you again and we look forward to welcoming you back the Parmelia Hilton in the future.

Kind regards,

Gearoid Lyons
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Parmelia Hilton

  • Hilton International Perth
  • Hilton Perth
  • Perth Hilton
Address: 14 Mill Street, Perth, Western Australia 6000, Australia
Price range (per night):* INR11,060 - 34,071

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