I had booked a 1 bedroom apart, but at check-in were advised that there was a guest staying longer in one of the aparts, so i was moved to the older building - not very happy about it but got a discount. i would have prefered the better room as cost wasnt the reason i as there. after 1 night the staff moved me to the main building and although annoying to have to pack all up, they did move me to penhouse 3 bedroom - wow factor 10!. the apartment was fabulous but no lift on 3rd floor so luggage leaving at 5.30am was an issue for me . The location is great, restuarants close by and public transport with convinience stores just down the hill ( yes the hill in case its hot when you go).
I liked the main building accoms, but the older building next door was ok... just not what i thought i was paying for - i had wanted NICE not NOT AS NICE :-)
It was all good in the end with my relocation, although i see someone else had over booking iussues too ??

My fiance and I spent two nights away and enjoyed the apartment so much we hardly ventured out to enjoy the amazing shopping and fashions of South Yarra (although we did go out to dinner both nights :-))

The apartments are classy and clean and very comfortable. The staff are outstanding and went well out of there way to make sure he had a good stay. The little touches were impressive (chockies, champers) and I would defnitely recommend to anyone -anytime!!!

Thanks again and hope to see you again soon,

Krissy.

We were an all female group of ten that stayed in May. We had booked 2 x 3br aparts, but at check-in were advised that there was a guest staying longer in one of the aparts, so we were given 1 x 1br, 1 x 2br & 1 x 3br. This was at no extra charge, and was a good solution.

Sevice: as mentioned above, the initial check-in service was great (as was the prior booking phone contact). We should mention that the booking and check-in was done by a female staff member, not the male staff member below.
However, on returning to the her apartment at 2am, one of our group (in the 1br apart) noticed all power was off (when she left, she had left a lamp on). She was unwilling to walk into a pitch black apartment on her own, due to once having been in a hotel room and having found someone in her room in the middle of the night.
Thankfully she had the reception contact details in her bag, and used her mobile to call the emergency contact number for the night manager (the phone in the apartment was also not working). He advised her that the power was off in half the complex and may not be restored until "5 or 6am in the morning". She asked if she could come to reception and get a torch so she could check her apartment and was told "there's no way someone could get in (the apartment)". She said she (and he) couldn't be 100% that it was secure and had had security issues before, was on her own, and didn't think it was that unusual of a request. The night manager said there was one torch in the whole place, it was his and he needed it. There was no understanding of the situation, no offer to come and check the apartment and when asked what her options were, was told to "go to sleep".
Thankfully we were part of a group, and 2 friends came (with their mobile phones for light) and checked the apartment.
The whole group found this most unsatisfactory and disturbing. Guests, whether male, female, single or part of a group, should not have to feel unsafe and to take matters into their own hands. It's not too much to ask to have a few spare torches in reception.
If you are paying a night manager to be on the premises, then they should be prepared to sort out guests problems, not to dismiss them.

All in all we were pleased with the location of the apartments, but our stay was really tainted by the complete lack of empathy, understanding and service when it came to the power outage and security. Given there are so many accom. choices, we will not stay again.


Location: very handy for shopping and public transport. 1min walk to Toorak Rd for trams, taxis and shopping, 5 min to sth yarra station for trains, 10 min to chapel St for shops, restaurants etc.

Apartments: very clean, quite spacious, well equipped. Noise from hot water service and toilet flushing was a problem in all 3 apartments. Also no facilities for storing luggage after checkout.

I stayed here for several weeks in September & October 2008 while working in Docklands. The apartments were comfortable, spacious, quiet, well-equipped and secure. The staff are always friendly and helpful with any requests.

There are lots of nice restaurants in the area although a lot are quite pretentious and expensive. Some can get quite uppity about providing a table with no booking. There are plenty though that are more down to earth and do great food. The local pub is good for a beer and some pool or live sports. They let you bring Pizzas from next door too which is great!

It's a 10 minute walk to Chapel Street though with all it's great shops, restaurants and bars. You can also get to the CBD by train in under 30 mins.