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The Hotel Windsor – reviews, photos

5.0 of 5
111 Spring Street, Melbourne, Victoria 3000, Australia
Hotel amenities
The Hotel Windsor
The Hotel Windsor
The Hotel Windsor
The Hotel Windsor
The Hotel Windsor
The Hotel Windsor
Ranked #36 of 200 hotels in Melbourne
4.0 of 5 stars 345 Reviews
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345 reviews from our community

What travellers say about this hotel
  • Superior room(6)
  • Afternoon tea(5)
  • Spring Street(4)
  • Dining room(4)
  • Buffet breakfast(3)
  • Parliament house(3)
  • Pillow menu(3)
  • Great location(3)
  • Valet parking(3)
Traveller rating
    137
    108
    55
    30
    15
Only show reviews for Family (29) | Couples (169) | Business (56)
Date Rating
Sydney, Australia
1 review
1 helpful vote 1 helpful vote
“Dark and foreboding, plus a view of the wall of the next building.”
2 of 5 stars Reviewed 12 February 2012
1
person found this review helpful

Although the service was excellent throughout our 3-day stay, the atmosphere inside, including our room, was dark, moody and hardly inviting. Our room, no. 252, was at the end of a gloomy hallway, which to us felt like we were were walking inside a Transylvanian castle. The room itself was very Harry Potterish, or more appropriately Hogwartish (heavy drapes, old world furnishings, musty carpet, etc.). The worst part? Our view consisted of the side of an office building, which blocked off most the day's sunlight, but not the noise of the rubbish truck doing its rounds at night on the narrow lane below.

Room Tip: Ask for a room with a view of the Parliament house. This ensures you will not be billeted in one opp...
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  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Jujie A about The Hotel Windsor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Senior Contributor
21 reviews 21 reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
“DISSAPOINTED NOT AS GOOD AS EXPECTED”
3 of 5 stars Reviewed 12 February 2012

We got deal from wotif for $179, paid too much for such little, checked in late sorry no room changes all rooms full, our room was large with very creaky floors, shower was over the bath, which was deep and narrow very awkward to get into, so i pity anyone who can't jump over the bath to have a shower too higher sides, I don't think it was safe, mould in bathroom glass door as well, during the night you could here anyone walking past the room as the door shook, morning paper sir yes i asked for herald sun, at my door in morning was the age, now for breakfast, we had 2 full buffet breakfast's included, we came into the dinning area expecting a nice full on breakfast only to be told you have to pick only 3 items of the selection menu , which will be cooked for you, no self serve, continental was available but poor selection, we waited over 25mins for our food and when it came out there was hardly any food on the large plate, I was so disappointed, we have stayed at many hotels in Melbourne and around the globe which far exceed this quality of service, my personal opinion would I stay here again NEVER, would I recommend it NO.

Room Tip: when you check in, get there early so you can change rooms if your not happy, we got in late, all fu...
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  • Stayed February 2012, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask blueute about The Hotel Windsor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria Batters, Marketing Manager at The Hotel Windsor, responded to this review
1 March 2012
Dear Blueute,

Thank you for your feedback. In regards to the creaky floors, we are an old hotel built in 1883 and so our building has a few quirks like this. I'm sorry to read you didn’t enjoy the breakfast - I've passed your feedback onto the director of food & beverage. Apologies that you didn’t receive the Herald Sun in the morning and got the Age, unfortunately this happens from time to time.
Please if you could email me the details of your stay I will get our maintenance department to address the issues in the bathroom.

Kind regards,

Victoria
victoriabatters@thehotelwindsor.com.au
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Australia
Top Contributor
103 reviews 103 reviews
Reviews in 46 cities Reviews in 46 cities
113 helpful votes 113 helpful votes
“Beautiful old hotel, lots of character, good position”
4 of 5 stars Reviewed 10 February 2012
1
person found this review helpful

We stayed here for 2 nights - got an incredible deal on Wotif of A $149 per night for a superior room with breakfast.
Pros
Grand old dame with lots of character
Good position for shopping, MCG, Rod Laver etc
Interesting room if you like the old conservative style
Stunning, classy and very atmospheric dining room
Friendly service
Cons
Breakfast a bit ordinary
Creaky floors - sounded like we had a herd of elephants staying above us :(
Beds gettings a bit tired
Silly, cramped walk in robe
No outlook from our room - just frosted window looking internally
Valet parking the only option on offer - $40 is a bit too steep :(
Would we return - maybe if we got a fab deal , but think we prefer a more modern hotel with a big sumptuous bed

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 13 more reviews by MickiAustralia for Melbourne
Ask MickiAustralia about The Hotel Windsor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria Batters, Marketing Manager at The Hotel Windsor, responded to this review
1 March 2012
Dear MickiAustralia,

Thanks for posting your review. I was happy to read you found our hotel had lots of character and friendly service. Apologies about the creaky floors- the beds we are in the process of changing over and hope to have new ones in all the rooms soon.

Kind regards,

Victoria
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Perth, Australia
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
“Not all rooms are 5 star?”
3 of 5 stars Reviewed 9 February 2012

We purchased a secret deal on Last minute.com and it turned out to be the Windsor? "Excellent purchase, your going to love it" said all of our Melbourne friends and family! So off we go full of hope and expectation!
The first thing you notice on arrival is how majestic the facade is, its old world beauty at its best. The location also is fabulous,across the road from Parliament with its equally beautiful facade and walking distance to all the main streets of the Melbourne CBD, China town and with the free tram stop right outside the building.
As soon as we arrived the very friendly doorman took our bags and had them escorted up to our room. The foyer is magnificent, enormous in size and full of old antiques and Chesterfield lounges. "Great start" we thought and proceeded to the check in desk. The check in staff were efficient but friendly may be a stretch too far? We were given our room number and took the elevator to the forth floor to find our room.....and thats when the dissapointment started! As soon as we entered we were greeted with a damp musty smell, the room was small and tired with shabby carpet and i would rate it at 3.5 stars at best? (Comparing the rating to 5 star hotels we have stayed in throughout Europe and Asia)
It had a well stocked mini bar in the wardrobe and the bathroom had everything you needed for a short stay but was certainly not luxurious?
We strayed down to "The cricketers Bar" in the evening and had a bite to eat and a drink before our concert. We ordered the special off the menu, which was a steak sandwich, that was ok but nothing really more than glorified steak,egg and chips? We returned very late in the evening and consequently slept in in the morning. We woke well after ten and dialled down to reception to tell them we had breakfast included in the stay and had missed it. The extremely helpful girl on the desk immediatley arranged a voucher to eat in their cafe around the corner and extended our check out time to 1pm. This gesture alone and fabulous service from the girl on the desk helped us to overlook the fact that the room was ordinary.
All in all i think that you would get much better value at other establishments around Melbourne and if nothing else it has taught us to be suspicious of the secret hotel deals being advertised on booking web sites? If you want grand old world charm though, then the windsor is probably for you?

Room Tip: "Rooms at the rear of the hotel are very quiet and away from the street"
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  • Stayed February 2012, travelled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Travelbug10127 about The Hotel Windsor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
“Great service, wonderful atmosphere”
4 of 5 stars Reviewed 8 February 2012 via mobile

We were originally given a superior room near the staircase, but there was an awful smell coming from the toilet. Matter requesting someone to look at it, they simply changed us to a nicer room overlooking the street. This was right next to the Melba suite and we were allowed to have a peek inside at one stage. Excellent service, nothing was too much bother. The second room was much nicer, although still classed as a superior room. Highly recommended, especially if you can get a good room rate off an online booking provider.

  • Stayed October 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Groovygrovers about The Hotel Windsor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria Batters, Marketing Manager at The Hotel Windsor, responded to this review
19 February 2012
Dear Groovygrovers,

Thanks for posting your review on trip advisor, delighted to read you liked the atmosphere of our hotel and found the service to be excellent.

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Kind regards,

Victoria
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Additional Information about The Hotel Windsor

  • Windsor Hotel Melbourne
Address: 111 Spring Street, Melbourne, Victoria 3000, Australia
Price range (per night):* INR11,394 - 19,453

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