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Quest Southbank – reviews, photos

16 Kavanagh Street, Melbourne, Victoria 3006, Australia
Hotel amenities
Quest Southbank
Ranked #74 of 200 hotels in Melbourne
4.0 of 5 stars 54 Reviews
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54 reviews from our community

    Trip type
Traveller rating
    14
    19
    12
    6
    3
Date Rating
Gold Coast Australia
Contributor
17 reviews 17 reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
“Weekend in Melbourne”
4 of 5 stars Reviewed 8 December 2011

The hotel is very close to the arts centre, but a bit of a walk from the river bank. I would not choose to return to this hotel if I was sightseeing again. Unfortunately it rained the weekend I was there and the walk was not pleasant in the rain. There is no public transport close at hand, no tram or busses on the doorstep so take your walking shoes.
The rooms are very clean and nicely appointed.

Room Tip: The executive suites vary in size, some are set up for 4 others for 6 people. The 6 people is much...
See more room tips
  • Stayed November 2011, travelled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask auzzigirls about Quest Southbank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
1 review
“Great Location”
3 of 5 stars Reviewed 5 December 2011

Stayed at Quest on Southbank for 3 nights in a two bedroom executive apartment. The location is excellent, quick walking distance to Flinders Street and Southbank. The view facing the city and the yarra was also pretty good. The apartment was a great size and generally i was pretty happy with my stay. I was on level 12 and i did find it a quite noisy with the City Road traffic below, more so in the early morning. I also requested 2 queen beds and there was one queen and then 2 single beds pushed together to make the second queen. I probably wouldn't stay there again at those prices (paid approx $1000) for 3 nights, it just lacked a couple things to make it truly 4 star.

  • Stayed November 2011, travelled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask David H about Quest Southbank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geelong
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Great value for money and close to Crown!”
4 of 5 stars Reviewed 7 November 2011

We stayed here because we had a function at crown. We were very surprised. I managed to get quite a value for money deal which included breakfast and believe a late check out too.

The service was great and the rooms were fantastic! For what I paid I will definately recommend and stay again for the next function we have in the city!

  • Stayed September 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Miss_Mel86 about Quest Southbank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“A Great Stay!”
4 of 5 stars Reviewed 16 October 2011
1
person found this review helpful

We stayed at Quest Southbank for a week in September with three adults and two children in a two bedroom executive apartment. We decided to stay at Quest based on recommendations from friends who have previously spent time there. Check-in was friendly and efficient; the room was modern and very clean with a balcony overlooking parts of the Yarra and the other hotels that look out towards the Melbourne CBD. The beds were comfortable and the bathrooms and laundry were fine. Given that it was AFL Grand Final week, we were surprised at how quiet the rooms were (we were on level 12). The stay at Quest Southbank was exactly what we were after; a well-priced, modern, clean apartment that was a short stroll from the MCG, the CBD, Crown and many shops and restaurants. I highly recommend staying there.

  • Stayed September 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Jackal11 about Quest Southbank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Horrible beds and avg service”
2 of 5 stars Reviewed 4 September 2011 via mobile

These beds are as hard as a rock. You may as well as sleep on the floor. There was only one towel in the bathroom and told had to pay for a second. No late checkouts unless you pax very expensive fee. Surrounding area very sterile. Don't stay here.

  • Stayed September 2011
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Skippe about Quest Southbank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jenmcd75, General Manager at Quest Southbank, responded to this review
13 September 2011
Dear Skippe,

I wanted to reply to this review personally as I actually find the majority of your points inaccurate and would like the opportunity to respond. Firstly we replace the mattresses and pillows in the property on an ongoing basis. Obviously we can't please everybody with what kind of mattress they prefer, some people would like soft while others prefer hard mattresses. As it we are an accommodation provider we do take the bedding and pillows as a very serious matter and invest heavily in this. As for paying for an extra towel, I would like for you to be able to provide me with some kind of charge for this on your bill as we do not charge for extra towels - EVER, and I resent the accusation. In a one bedroom apartment we do provide one towel on the towel rail and also one in the bathroom cabinet. I am not sure if you were in a one bedroom or a two bedroom apartment, but there is always one towel per person provided unless we are asked for more. As for your claim for the charge for a late check out, yes we do charge for this - as do most hotels in Melbourne. We offer this option for guests who don't want to pay for an entire night, so I do see it as a saving. We charge $30.00 per hour after 10am, as we do need to keep housekeeping back longer if we have late checkouts, and this costs the business far more than $30.00.
As for your opinion that the surrounding area is sterile, we are 2 minutes walk from Southgate shopping and Restaurants but back one street from City Road so it is very quiet here. Once again, some people prefer it to be quiet so they can sleep and then be able to pop over into the busy, bustling areas in a few minutes. Maybe you would be happier in the middle of the CBD area.

Should you wish to discuss further, please feel free to contact me directly at the property.

Jennifer McDonnell
General Manager
Quest Southbank
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Additional Information about Quest Southbank

  • Quest Southbank Melbourne
  • Quest Southbank Hotel Melbourne
Address: 16 Kavanagh Street, Melbourne, Victoria 3006, Australia
Price range (per night):* INR10,004 - 22,010

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