I stayed here for business for 1 week and it was great in every way. Perfect location, an easy walk to Southbank shops and restaurants as well as a short walk over the river to the downtown area. The suite had plenty of space with a separate living room and bedroom, as well as a nice balcony and full kitchen (including a washer-dryer!). Very friendly staff. I would definitely stay here again.

Have stayed at this hotel many times with different members of my family and have always throughly enjoyed our stay. Staff so helpful & friendly - once one of my daugters was heavily pregnant & got gastro - the staff could not have been more helpful, treated us like family. Regardless if our visit is for the Australian Open, AFL football, Concert at Rod Laver Arena there is no where else in Melbourne we would even consider staying. I would suggest this hotel to anyone who enjoys superb service, outstanding service by the staff...........we always refer to it as our "home away from home"...................

Stayed here with the family on a business trip so wanted a bit more room than a hotel.

Quay West is excellently located on the South Bank opposite Flinders St Station. We had a 1 bed apartment that has a separate bedroom and a sofa bed in the lounge. We asked for a rollup bed for our 3 yr old and it was provided free of charge.

Rooms are large, well equipped with mini kitchen and 2 TVs. Hotel is very clean with friendly staff. The only downside is that there is no cafe attached to the hotel for breakfast but it's so close to the Southbank cafes it's not a real problem. Good rooms but don't expect hotel style service

I was extremely impressed with the apartments for myself and guests very modern, roomy and clean. The function room was well set up including audio and the function room service was excellent. Morning and afternoon teas were plentiful and "yummy" ... lunch well catered for all food preferences included. The staff customer service in this Hotel was exceptional, from the function and waiting staff, kitchen staff, nothing was a problem. The bar service excellent with them remembering our drink choice, the front reception brilliant offering suggestions, maps and taxi/car service. A lovely, safe, convenient location, wonderful morning walks along the river, close walking to great eating choices and into the city ... I thoroughly recommend Quay West.
Julie Sales Manager