I organised a night in Melbourne after picking my boyfriend up from the airport as a surprise. I booked the room from last minute as a secret booking, once finding out the hotel i read all these reviews and couldn't wait to surprise my boyfriend.
Arrived at Mantra just after 1.30pm and checked in straight away which was great and very happy all we wanted to do is just be in an air con room. When we get into the room (15 floor) it was hot so we turned the air con on and then went out for lunch.
We returned about 5pm and couldn’t wait to get into a cool room well that wasn’t the case our room was hot!! So we called reception and advised them they were very friendly resetting the air con and would call us in 15 mins, well no phone call so we called reception back and got advise they will follow up, about 5 mins later and knock on the door. Staff member came and checked our air con still not working and very hot in the room. He said that is it blowing out some air but not cold air so it wasn't working, he said he will got speak to supervisor, next minute our phone rang and said sorry your air con is working, we can give you a fan and a bucket of ice but that’s the only thing they can offer which I do not think this is good enough. It was 30 degree out side and a lot hotter in our room.
Then to make things worst the room had a bad curry smell in our room and it was worst out in the floor. As I do not have a strong stomach the smell got to me and made me feel sick.
I would not complain about the staff they were friendly and the room and location is great, very close to the main shopping area of the city and close to public transport.
As we were going to stay another night in Melb we didn’t want to stay at the Mantra again as we wanted a good night sleep. So we used the computer there to book a night at another hotel then the printer doesn't work and we had to email the confirmation to reception and get a funny look when the staff member noticed what was printer.
Overall we will not be staying again as we pay good money to have a nice air con room and we did not get this.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC