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Hilton On The Park Melbourne – reviews, photos

5.0 of 5
192 Wellington Parade, Melbourne, Victoria 3002, Australia
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Hilton On The Park Melbourne
Ranked #42 of 200 hotels in Melbourne
4.0 of 5 stars 319 Reviews
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319 reviews from our community

What travellers say about this hotel
  • Room service(14)
  • Executive Lounge(10)
  • Very nice(8)
  • Buffet breakfast(7)
  • Star hotel(6)
  • Great view(6)
  • Rod Laver(4)
  • Fitzroy Gardens(4)
  • Flat screen(4)
  • Easy walk(4)
Traveller rating
    91
    130
    68
    21
    9
Only show reviews for Family (26) | Couples (110) | Business (94)
Date Rating
Dubai
Top Contributor
65 reviews 65 reviews
Reviews in 28 cities Reviews in 28 cities
31 helpful votes 31 helpful votes
“A bit off the beaten track but easily accessible”
3 of 5 stars Reviewed 7 February 2012
1
person found this review helpful

I've been staying here for years and they're pretty much consistent with the service. The hotel is now a bit dated but have renovated a few floors. The blackout curtains are a treat when you want to catch some sleep in the middle of the day. The rooms seem to have thin walls too.

I love walking here, just cross the park and you'll find yourself in the CBD and Bridge Road is a short distance as well, just turn left when you step out of the hotel.

F&B options here are a bit limited though but it's Melbourne, so explore the city and what it has to offer.

Room Tip: Try to stay away from the lifts because the doors to the rooms always bang whenever someone opens/cl...
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  • Stayed November 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask GlobetrottingBabe about Hilton On The Park Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreasBoettger, General Manager at Hilton On The Park Melbourne, responded to this review
9 February 2012
I am very happy to read your comments about your recent stay and glad that you found the location and service levels of the hotel to your satisfaction. Hope to see you return soon....safe travels.
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Auckland Central, New Zealand
Senior Contributor
26 reviews 26 reviews
Reviews in 16 cities Reviews in 16 cities
70 helpful votes 70 helpful votes
“Great customer service but that was it.”
3 of 5 stars Reviewed 7 February 2012

This is slightly shabby Hilton in a nice area of Melbourne. I stayedh er for a conference and the first night I had to ask for a new room because the king sized bed (two twins put together) was uneven. The two mattresses must've been different. Also, my bathroom had a funky smell that emanated that was most unpleasant.

The service at the front desk was top notch, though. Everyone I encountered on my 3 night stay was exceptionally polite, helpful, and professional.

The room service was also good - my food arrived quickly and was delicious.

I think this hotel suffers from a need for an upgrade. My TV, while being a flat screen, had terrible sound quality. The shower fixtures were loose and difficult to manipulate. The dark red carpets in the bedrooms seemed very 1980s.

I'm glad I wasn't paying for the rooms. But again, the service was phenomenal!

Room Tip: Ask for a room away from the main road!
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  • Stayed February 2012, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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AndreasBoettger, General Manager at Hilton On The Park Melbourne, responded to this review
9 February 2012
Just wanted to thank you for your recent stay. So glad you were able to experience our warm hospitality and you enjoyed your room service dinner. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
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Adelaide
Contributor
16 reviews 16 reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
“A Lovely Surprise!”
4 of 5 stars Reviewed 3 February 2012

I booked this hotel as a WotIf Wot Hotel deal and I was over the moon to discover that we would be staying at the Hilton! I stayed here with my Mum as a trip for her birthday to see Eminem.

Upon arrival the lobby was truly breathtaking and the hotel staff were more than helpful. They were very busy attending to a group of Emirates crew and pilots but made sure that we weren't held up queueing. They took our luggage and promised to call as soon as our room was ready - they actually DID!

Our room was clean and tidy, but a bit dated including the TV and bathroom. This didn't bother us at all, the only thing that we cared about was that it was clean and tidy, which it was. I was expecting a little more flash since it was the Hilton though.

One of the best features was the heavy curtains. I thought that we'd be very awake facing the blazing lights of the MCG but we didn't see a single light or hear any street noise. Unfortunately we were too busy to use the hotel facilities.

The location was absolutely perfect! Since we only stayed for a few days we weren't going to hire a car. Jolimont station is fantastic to get to the CBD but we didn't use the trams even though they were right out the front too.

When I needed to online check in for our flights home the staff helped me out with using the business centre which is well equipped for business people with multiple computers.

This hotel is great for people who don't want to stay in the hustle and bustle of the CBD but still need easy access to everything without a car.

  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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AndreasBoettger, General Manager at Hilton On The Park Melbourne, responded to this review
5 February 2012
Thank you for choosing to stay with us for your mother’s birthday trip. I am glad to hear that you enjoyed your stay, found the room clean & quiet and the team were helpful! I will be sure to share your comments with them. I hope you will return should your travels bring you back this way.
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Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Stayed here a little while ago on a secret deal via last minute. Everything was grand on entry as you would expect. Headed up ”
3 of 5 stars Reviewed 3 February 2012


Stayed here a little while ago on a secret deal via last minute. Everything was grand on entry as you would expect. Headed up to our room which was nice but being the Hilton I expected a little large and more wow. It was like we were given the grey nomad pack. After returning later in the night I found that my room backed onto the lift shaft which noisy and struggled to get to sleep. Overall good just don't get a room where your bed backs onto the lift. Boy pillow as it was very soft and flat.

  • Stayed March 2011
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Tlb81 about Hilton On The Park Melbourne
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AndreasBoettger, General Manager at Hilton On The Park Melbourne, responded to this review
5 February 2012
I sincerely apologize for the noise issue encountered during your stay. Your comfort is my number one concern so I appreciate you bringing this to my attention and your review will assist in correcting issues in the future. I do hope that the next time you are in Melbourne you will consider staying with us again.
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Sydney, Australia
Top Contributor
59 reviews 59 reviews
Reviews in 27 cities Reviews in 27 cities
24 helpful votes 24 helpful votes
“Very convenient location for sports fans”
4 of 5 stars Reviewed 31 January 2012

Stayed here during the Australian Open tennis finals and the location is excellent. Directly opposite the MCG and even closer to a railway station, this is ideal for sports fans. The hotel itself is showing its age a bit but is pretty well maintained and service is good. We stayed on the Executive Floor, which has identical rooms to the other floors, but provides access to the Lounge which is great. Service is the lounge is first class, breakfast was great, but the evening snacks were so so.

Room Tip: The Executive Floor, while more expensive, is on the higher floors with better views, and the Lounge...
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  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 8 more reviews by jrandsk for Melbourne
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AndreasBoettger, General Manager at Hilton On The Park Melbourne, responded to this review
2 February 2012
Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your visit and especially found the Executive Lounge to your liking. We will review the evening canapés selection and thanks for letting me know your thoughts for improvement. We hope to welcome you back for the 2013 Australian Open, if not before!
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Additional Information about Hilton On The Park Melbourne

  • Hilton International East Melbourne
  • Hilton East Melbourne
  • East Melbourne Hilton
Address: 192 Wellington Parade, Melbourne, Victoria 3002, Australia
Price range (per night):* INR9,727 - 18,619

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