My Wife & I stayed here because it was convenient to our Family. Also, very close to transport. Very nice, reasonably priced, quite spacious room. However, the bed was not comfortable, with a very thin mattress.
Unfortunately, the service was very disappointing. Started with unwelcoming reception on check-in.
Our bathroom did not have any soap so went to reception and they offered 1 small piece. They reluctantly gave me a second one. One day we went out and told reception that we did not need the room to be made up, but could they provide more tea sachets and more milk. They made a note, but not surprisingly nothing was put in the room. No apology when I queried this.
The restaurant was average. We had a fair lunch there and breakfast 2 mornings. Again, the service was orindinary at best. At lunch we initially couldn't even find any staff there. The waitress could barely speak English which meant she had trouble even understanding our order, With the wine she did not have a clue. For breakfast, one morning (not even late) one of the three very plain cereals had just run out. They said they didn't have any more so just took away the container. Same morning the milk, bread and juice ran out so again we had to ask for more. Obviously no-one was checking as items were finished.
The only issue with the room was that the main entrance door on each apartment slammed loudly when closed. This was very disruptive during the night.
Again, no warmth at reception on check-out. Didn't make you feel as though you be welcome to return. Pity about the poor service, because the accommodation is very nice.
- Vibe Hotel Melbourne
