Tour: History and Laneways East Tour
Date: Sat 11 Feb, 2012.
- Friendly guide
- Some interesting historical information about Melbourne
- Good sized group
- Nice walk through the city
- Enjoyable time spent
- Learned something new
- Guide often read from a set of printed material. It took away from our opinion of the guide as expert, and reduced the 'performance'/interaction side of the tour.
- The (optional) stop at the coffee shop at the end of the tour is definitely best avoided: rude service, and a slice of (very average) cake is $8!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
26 February 2012
Thanks for your review Matthew. Its been interesting to read it, look at the tour and conversed with others on that History East tour and our other guides. I think that this issue was with the content not being as compelling as we could have made it, sometimes a bit too heavily loaded with dates and not having the benefit of a slightly inadequate development cycle. I think I started to believe my own press and didnt apply the same rigor as we brought to bear on our other excellent tours many reviewed here. Based on feedback from other customers on the tour and one of our best guides on the tour the next day, you have seen us referring to our notes which is something we allow as we would rather read accurate details than tell you inaccurate ones from the top of our heads. You have called it reading from the notes which is fine as its your opinion. When some of our guides have over 20 hours in total of tour content in their heads, we dont expect them to be super-human and remember everything. But I think this was seen as a problem after the tour itself was only at a very good level as you indicated. Like you, we want excellence every time and I agree it wasnt seen then but we have fine tuned it within a few days by adding a bit here and there, streamlining or removing some items particularly at the start so I believe we have the excellent tour that we have run from the 16th Feb that you are welcome to come and try a future date when you are next in town for free to see for yourself. As the comments regarding Pelliginis, I have no comment as they arent a partner providing coffees as part of the tour but simply a place customers may go after the tour is finished - on their own time. Again, thanks for the review - it has helped us take the last step to excellence on this the History East tour - the latest in our large portfolio. Regards, Jerome
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC