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Hilton Melbourne South Wharf – reviews, photos

4.5 of 5
2 Convention Centre Place | South Wharf, Melbourne, Victoria 3006, Australia
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Hilton Melbourne South Wharf
Ranked #6 of 200 hotels in Melbourne
4.5 of 5 stars 662 Reviews
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662 reviews from our community

What travellers say about this hotel
  • Room service(33)
  • Executive Lounge(32)
  • Yarra river(30)
  • Convention Centre(26)
  • Crown casino(25)
  • Buffet breakfast(20)
  • Friendly and helpful(14)
  • New hotel(12)
  • Very nice(11)
  • Would highly recommend(10)
Traveller rating
    427
    179
    32
    19
    5
Only show reviews for Family (56) | Couples (285) | Business (198)
Date Rating
Miami, Florida
Contributor
13 reviews 13 reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“Very modern hotel and great location”
4 of 5 stars Reviewed 14 February 2012
2
people found this review helpful

We based ourselves here for 5 days during our visit to Melbourne. The hotel is very modern and located just outside of Melbourne's CBD, close to the convention center and casino. It is also very close to the motorway which provides easy access (which is important with Melbourne's CBD traffic).
The rooms are above the normal Hilton standard as was the food served in both the restaurant and large executive lounge.
The service was not the best and that is the main reason I haven't given this hotel 5 stars. The staff were friendly however a bit lazy, making it difficult sometimes to get their attention.
The internet is also very slow which became frustrating. Not ideal if you are traveling for business which I presume a lot of guests are because it is really a business hotel.
Overall, this is a nice hotel however it is also worth comparing the price of this hotel against other 5 star hotels in Melbourne, such as the Langham, because they were similar at the time of our stay.

Room Tip: I recommend a city view room. The views at night are great.
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  • Stayed December 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask WDUK about Hilton Melbourne South Wharf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brett Christ, General Manager at Hilton Melbourne South Wharf, responded to this review
16 February 2012
Dear Reviewer,

Thank you so much for taking the time to write to us. I appreciate your comments and have discussed them with my senior management team.

Please do not hesitate to contact me directly to discuss this in detail.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Top Contributor
84 reviews 84 reviews
Reviews in 40 cities Reviews in 40 cities
46 helpful votes 46 helpful votes
“Good rooms and service but poor internet”
4 of 5 stars Reviewed 13 February 2012
1
person found this review helpful

We stayed here for 5 nights and enjoyed our stay. The hotel is modern and situation on the Yarra, a pleasant 15-20 minute walk from the CBD and 5 minutes from the City Circle tram. We were given a city-view room (well worth it for the lovely evening views down the river to the city) which was roomy and comfortable.

We only ate in the cafe (Cafe Cino) to get a light breakfast each day, rather than the ubiquitous Hilton buffet breakfast experience and this was good.

My only gripe is the internet. it is expensive (AUD$20 a day) and not very fast at all (my mediocre home broadband is faster) and the wireless signal was almost non existent in parts of the room. Hotels like this need to accept that travellers expect decent internet as part of the rate these days - most cheaper / smaller hotels provide it.

Room Tip: Ask for a city view
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  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask NG-Traveller about Hilton Melbourne South Wharf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brett Christ, General Manager at Hilton Melbourne South Wharf, responded to this review
16 February 2012
Dear Guest,

We appreciate your feedback regarding the speed and the cost of our internet service. We apologise that it did not work well during your stay. While we do charge for internet, we strive to be competitive with other hotels and offer quality services and amenities in our guest rooms. We hope you will consider staying with us again.
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Cairns
Senior Contributor
24 reviews 24 reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
“Melbourne"s Best Hotel”
5 of 5 stars Reviewed 13 February 2012 via mobile
2
people found this review helpful

Spent the night for my 44th birthday, outstanding staff, outstanding location and a postcard view of Melbourne city.

The room was modern, well thought out and with a great bed. Stayed in a city view executive room on the 16th floor. Had lounge access, staff where wonderful and the morning buffett breakfast was amazing.

Check in and bell staff very friendly and helpful. Welcomed me back as a Hilton honours Gold member.

I guess if I had to find a single fault, it would be the lack of under cover car parking. I know this is not the fault of the hotel as they use part of the very over priced DFO car park.

If parking use the Valet, price wise better than self parking.

Can't wait to stay again and really is the first and only choice to stay in Melbourne.

  • Stayed February 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Rosscoe68 about Hilton Melbourne South Wharf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brett Christ, General Manager at Hilton Melbourne South Wharf, responded to this review
16 February 2012
Dear Reviewer,

Thank you so much for your comments. Glad you enjoyed your stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shenzhen, China
Senior Contributor
23 reviews 23 reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
“Quiet location”
4 of 5 stars Reviewed 8 February 2012
1
person found this review helpful

Average room comfort for 5-star hotel, Great view from floor-to-ceiling windows, New gym equipment, Good service overall but concierge failed to bring our luggage to our rooms until I reminded them twice over 30 minutes after we checked-in

  • Stayed January 2012, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Shaowei about Hilton Melbourne South Wharf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brett Christ, General Manager at Hilton Melbourne South Wharf, responded to this review
19 March 2012
Thank you so much for your review.

We are always looking for constructive feedback to improve our product and services.

Thank you for your time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, New South Wales, Australia
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Modern, luxurious hotel”
5 of 5 stars Reviewed 8 February 2012
2
people found this review helpful

My boyfriend and I stayed at the Hilton Melbourne South Wharf for 2 nights in a King Room and loved it! The hotel was modern and stylish, with an impressive lobby and exterior. The room was spacious (38 square meters) and extremely luxurious. It had excellent views from its floor-to-ceiling windows. The bed was huge and incredibly comfortable - and it had so many pillows!! The bathroom was large, with a separate walk-in shower and bath. The hotel is located right next to DFO South Wharf, which is great for shopping. Open-air parking was available at the DFO for $20/night, which we took advantage of. The only drawback was that it was a little far from the centre of Melbourne – a 10 minute walk to the edge of the CBD. Nevertheless, we would highly recommend this hotel. Definitely deserving of its 5 star rating!!!

Room Tip: If you book in advance you can get a good deal. We booked in advance and paid only $168/night!
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  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Hilton Melbourne South Wharf

  • Hilton Melbourne
Address: 2 Convention Centre Place | South Wharf, Melbourne, Victoria 3006, Australia
Price range (per night):* INR10,227 - 21,787

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