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Majestic Roof Garden Hotel – reviews, photos

4.5 of 5
55 Frome St, Adelaide, South Australia 5000, Australia
Hotel amenities
Majestic Roof Garden Hotel
Ranked #5 of 73 hotels in Adelaide
4.0 of 5 stars 259 Reviews
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259 reviews from our community

What travellers say about this hotel
  • Great location(8)
  • Car park(6)
  • Rundle street(5)
  • Reception staff(3)
  • Executive room(3)
Traveller rating
    120
    99
    23
    12
    5
Only show reviews for Family (8) | Couples (135) | Business (53)
Date Rating
Saint Charles, Missouri
Senior Contributor
44 reviews 44 reviews
Reviews in 17 cities Reviews in 17 cities
22 helpful votes 22 helpful votes
“Nice Hotel, Great Location”
5 of 5 stars Reviewed 3 February 2012

We had a nice stay at the Majestic. The room was very nice. The rooms have a feature that we had not seen before and that is a Japanese sliding window between the bathroom and bedroom area. The beds were comfortable. The breakfast area was nice and the food was good. The location is great for the Rundle Mall and for catching a tram to go to other places in the city. The only drawback we saw was that the laundry facility was not convenient to use. If we ever return to Adelaide, we would stay there again.

  • Stayed November 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 4 more reviews by DJH2010 for Adelaide
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael Collis, Manager at Majestic Roof Garden Hotel, responded to this review
19 March 2012
Dear DJH2010,

Thank you for choosing to stay with us on your recent trip to Adelaide and for your comments about our Hotel.

For future reference regarding our laundry, we do have a convenient option where we can arrange for guests laundry to be sent off-site if that would be of any assistance.

We hope that you can return to stay with us again soon.

Regards,
Michael Collis
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Adelaide, Australia
Senior Contributor
31 reviews 31 reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Excellent location, spacious and stylish rooms”
5 of 5 stars Reviewed 21 January 2012

The Majestic is in the CBD and very close to the dining strip of Rundle Street. It was built in 2004 and still looks, fresh, stylish and modern today. We stayed in an Executive Room and were pleased with the spaciousness, the large bathroom and the great bath with sliding Japanese screen doors - perfect to have a luxurious soak with a glass of your favourite tipple from where you could also watch TV.

I am surprised about reviews claiming the hotel was untidy. We have been staying since 2006 and have always found it very clean and fresh. Nor is it noisy. We have stayed on the first floor and on the fifth floor, and on Saturday nights, and never had problems with noise despite the Austral pub being close by. I found it much noiser on the 11th floor of the Grand Chancellor on Hindley on a Saturday night just the week before - and this from people a block away on Currie Street.

Nor is it pricey. I can not believe people are paying over $300 a night for a room here. We paid $179 for an executive room and full breakfast - only $10 more than the price 6 years ago. I have to laugh at reviews from people in Sydney or the US complaining about the "expensive rooms". Try getting a similar deal in such a nice hotel in New York or Sydney! $300 for a basic room is the norm in the Sydney CBD.

I would recommend the Majestic as a spacious, clean and conveniently located hotel. The breakfast was excellent - fresh danishes, great sausages, bacon and hash browns. It was far superior to the breakfasts we have had just in the last few weeks at the Stamford Plaza (although they had a wider range) and the Grand Chancellor on Hindley.

One should not consider it a five star hotel, however. The views from the rooms are mainly onto neighbouring car parks, as is the view from Culshaws Restaurant, but you are here for the convenient location and should be going out to the cafes and pubs on Rundle Street. In all hotels you will find minor problems. The toilet in our room would continue to flush if you did not give the button another tap, the sliding door to the bathroom seemed to lock shut if you closed it tight upon leaving, and we had to use the doors over the bath to get back in! The TV has some Foxtel channels but not all free to air digital channels. The Guest comment card from previous guests from a week ago was still on the desk, I did note the cords of the electrical blanket were a little too prominent, etc. But these are minor quibbles one could experience at any hotel and they would not deter me from staying again or stop me recommending the hotel.

A periennal bug bear for many is that Australian hotels charge for internet. It is free in Europe but it is not a problem for us when we stay in Aussie hotels. We are staying to have a break not to surf the net or tweet to friends. It is a surprise that they charge for toothpaste, but again a minor quibble.

One thing that was unusual. The night we stayed (21 January 2012) the fire alarms went off after 1 AM in the morning. I have only experienced this one other time in a hotel and an announcement was made telling us the reason for the alarm. I was worried that we hesitated a bit too much before vacating our room expectiing that there might be an announcement. We evacuated to the street with the fire brigade in evidence, but thankfully it was a false alarm. We only knew this by overhearing a fireman saying this to other guests in passing. There appeared to be only two hotel staff on duty and no general announcement directing people to the assembly point, explaining what had happened, or confirming when we could return to our rooms. People realised they could return when they saw others going into the lifts with a fireman in full regalia. No PA announcement at any time, no note on the counter the next morning to explain what happened. No one mentioned it to us when we checked out- asking if we had had any problems etc (we did not mention it as it was no great problem, but it would be good service to check with people as they left to ensure they were not leaving grumpy). We actually quickly threw on some clothes and it was a warm summer night but there were a few men just in shorts or boxers, a few women in robes or pyjamas and a few older people outside in their PJs. If it was a real emergency there could have been a few real problems with older guests trying to evacuate, i saw one woman with a zimmer frame, and another woman was having to proceed very slowly down the fire stairs with a walking stick which might have caused anxiety for her worrying she was holding up other guests and not then knowing what the problem was. In the end it was no drama, a story to tell the kids (as I am sure the bridal parties staying there will do - a group of bridesmaids were having a great time getting photos with the firemen!), still it needed a more proactive Night Manager and better communication. The evacuation worked well, there was no panic and it again would not stop me returning to the hotel or recommending it to others

Room Tip: The Executive Rooms are very good on the fifth floor overlooking Bent Street
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  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael Collis, Manager at Majestic Roof Garden Hotel, responded to this review
19 March 2012
Dear Scott P,

Thank you for your recent and thorough review and the positive comments you have made about the Hotel. I am pleased to read that you have been staying with us since 2006 and that you would recommend our Hotel.

It is very unfortunate you experienced an evacuation at an inconvenient time during one of your stays. Fortunately, it was a false alarm and further to this, we have had the opportunity to review our procedures for evacuations in the future and to ensure they run as smoothly as possible, ensuring communication as you have noted.

Again, thank you for you review and we look forward to welcoming you back again soon.

Regards,
Michael Collis
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Cooktown
Contributor
16 reviews 16 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“adelaide dining strip”
4 of 5 stars Reviewed 16 January 2012
1
person found this review helpful

We have stayed here on five occasions in the last two years. Staff are very helpful and humble. Culshaws restaurant is great but unfortunately due to the times we stay involves (Xmas and public holidays) it's closed and room service limited. Rooms are clean, modern and beds very comfy. The position is terrific as we are walking distance to an array of restaurants, pubs, bistro's and boutique shops, bottleshop and convenience stores as well as the Rundle mall. Carpark is directly behind for $18 per day. Next door is an Italian/pizzeria restaurant open 5pm-5am. Our favourite restaurants are- Al fresco for bfast $10-12 Eros (Greek) Lunch & Dinner and the Stagg Hotel (careful as meals are huge). The stagg has a great local wine list by the glass too.

Room Tip: executive rooms are larger. Ask for balcony on fromme st side.
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  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael Collis, Manager at Majestic Roof Garden Hotel, responded to this review
19 March 2012
Dear Nadine S,

First of all, thank you for choosing our Hotel for your stays in Adelaide – we certainly appreciate your loyalty and custom over the past two years. I am disappointed to read that you have not been able to experience Culshaw’s Restaurant due to our limited opening times over the Christmas and New Year break and hope you can enjoy the menu on your next visit.

On a further positive note, it is great to read that you have found our staff to be of assistance and our Hotel to be clean and modern on your regular visits and we look forward to seeing you again in the near future.

Regards,
Michael Collis
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England
Senior Contributor
32 reviews 32 reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
“Very pleasant: a bit formal?”
4 of 5 stars Reviewed 14 January 2012

Comfortable rooms in a good central location, although perhaps aimed more at the businessman than the holiday maker. This is fairly noticeable in the dining room where menus are designed accordingly and the atmosphere is a little “cold”: we preferred to eat out at one of the many other restaurants in the area.

The one "bad thing" was that, although breakfast here runs till 9:30, staff were busy tidying things away by 9:00 and you had to start asking for what you wanted, which rather defeats the object of having a buffet.

Reception staff however were always extremely friendly and helpful, and this was much appreciated.

  • Stayed November 2011, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 5 more reviews by BrynEngland for Adelaide
Ask BrynEngland about Majestic Roof Garden Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael Collis, Manager at Majestic Roof Garden Hotel, responded to this review
14 February 2012
Dear BrynEngland,

Thank you for your recent comments regarding our Hotel. I are pleased to hear that you found the rooms to be comfortable and that you appreciated our central location.

I am however disappointed to read of your negative experience in our restaurant. I can assure you that we have recently undergone a review our food and dining service with a focus on improving our menu quality and our customer service standards.

As you will no doubt see from other comments we continue to make improvements based on guest feedback so I do hope you will stay with us again and that we meet or exceed all your expectations on your return.

Once again, thank you for your comments – they are truly appreciated.

Kind regards,
Michael Collis
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Aust
Contributor
20 reviews 20 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Nice Hotel”
4 of 5 stars Reviewed 13 January 2012

Rooms are a bit small but they are modern and comfortable. They are also quiet which is good at the end of the working day. Good location just off busy Rundle Street where you can find plenty of good restaurants and bars, and boutique shopping. Their breakfast is served on ground floor where their restaurant opens out onto the footpath so on a pleasant morning you can enjoy eating al fresco. Service at front counter is a bit impersonal though.

  • Stayed April 2011, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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See 4 more reviews by Room56 for Adelaide
Ask Room56 about Majestic Roof Garden Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael Collis, Manager at Majestic Roof Garden Hotel, responded to this review
19 March 2012
Dear Room56,

I appreciate you taking the time to post your comments regarding your stay with us and am most pleased that you enjoyed your stay.

I do however apologise if you found our Front Office team to be impersonal. Customer service is a focus and this year I have introduced additional customer service training. I am confident you will appreciate the improvement if you choose to stay with us again as we hope you do.

Regards,
Michael Collis
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Additional Information about Majestic Roof Garden Hotel

  • Majestic Roof Garden Adelaide
  • Hotel Majestic Roof Garden
Address: 55 Frome St, Adelaide, South Australia 5000, Australia
Price range (per night):* INR8,638 - 18,614

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