The Majestic is in the CBD and very close to the dining strip of Rundle Street. It was built in 2004 and still looks, fresh, stylish and modern today. We stayed in an Executive Room and were pleased with the spaciousness, the large bathroom and the great bath with sliding Japanese screen doors - perfect to have a luxurious soak with a glass of your favourite tipple from where you could also watch TV.
I am surprised about reviews claiming the hotel was untidy. We have been staying since 2006 and have always found it very clean and fresh. Nor is it noisy. We have stayed on the first floor and on the fifth floor, and on Saturday nights, and never had problems with noise despite the Austral pub being close by. I found it much noiser on the 11th floor of the Grand Chancellor on Hindley on a Saturday night just the week before - and this from people a block away on Currie Street.
Nor is it pricey. I can not believe people are paying over $300 a night for a room here. We paid $179 for an executive room and full breakfast - only $10 more than the price 6 years ago. I have to laugh at reviews from people in Sydney or the US complaining about the "expensive rooms". Try getting a similar deal in such a nice hotel in New York or Sydney! $300 for a basic room is the norm in the Sydney CBD.
I would recommend the Majestic as a spacious, clean and conveniently located hotel. The breakfast was excellent - fresh danishes, great sausages, bacon and hash browns. It was far superior to the breakfasts we have had just in the last few weeks at the Stamford Plaza (although they had a wider range) and the Grand Chancellor on Hindley.
One should not consider it a five star hotel, however. The views from the rooms are mainly onto neighbouring car parks, as is the view from Culshaws Restaurant, but you are here for the convenient location and should be going out to the cafes and pubs on Rundle Street. In all hotels you will find minor problems. The toilet in our room would continue to flush if you did not give the button another tap, the sliding door to the bathroom seemed to lock shut if you closed it tight upon leaving, and we had to use the doors over the bath to get back in! The TV has some Foxtel channels but not all free to air digital channels. The Guest comment card from previous guests from a week ago was still on the desk, I did note the cords of the electrical blanket were a little too prominent, etc. But these are minor quibbles one could experience at any hotel and they would not deter me from staying again or stop me recommending the hotel.
A periennal bug bear for many is that Australian hotels charge for internet. It is free in Europe but it is not a problem for us when we stay in Aussie hotels. We are staying to have a break not to surf the net or tweet to friends. It is a surprise that they charge for toothpaste, but again a minor quibble.
One thing that was unusual. The night we stayed (21 January 2012) the fire alarms went off after 1 AM in the morning. I have only experienced this one other time in a hotel and an announcement was made telling us the reason for the alarm. I was worried that we hesitated a bit too much before vacating our room expectiing that there might be an announcement. We evacuated to the street with the fire brigade in evidence, but thankfully it was a false alarm. We only knew this by overhearing a fireman saying this to other guests in passing. There appeared to be only two hotel staff on duty and no general announcement directing people to the assembly point, explaining what had happened, or confirming when we could return to our rooms. People realised they could return when they saw others going into the lifts with a fireman in full regalia. No PA announcement at any time, no note on the counter the next morning to explain what happened. No one mentioned it to us when we checked out- asking if we had had any problems etc (we did not mention it as it was no great problem, but it would be good service to check with people as they left to ensure they were not leaving grumpy). We actually quickly threw on some clothes and it was a warm summer night but there were a few men just in shorts or boxers, a few women in robes or pyjamas and a few older people outside in their PJs. If it was a real emergency there could have been a few real problems with older guests trying to evacuate, i saw one woman with a zimmer frame, and another woman was having to proceed very slowly down the fire stairs with a walking stick which might have caused anxiety for her worrying she was holding up other guests and not then knowing what the problem was. In the end it was no drama, a story to tell the kids (as I am sure the bridal parties staying there will do - a group of bridesmaids were having a great time getting photos with the firemen!), still it needed a more proactive Night Manager and better communication. The evacuation worked well, there was no panic and it again would not stop me returning to the hotel or recommending it to others
Room Tip: The Executive Rooms are very good on the fifth floor overlooking Bent Street
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
19 March 2012
Dear Scott P,
Thank you for your recent and thorough review and the positive comments you have made about the Hotel. I am pleased to read that you have been staying with us since 2006 and that you would recommend our Hotel.
It is very unfortunate you experienced an evacuation at an inconvenient time during one of your stays. Fortunately, it was a false alarm and further to this, we have had the opportunity to review our procedures for evacuations in the future and to ensure they run as smoothly as possible, ensuring communication as you have noted.
Again, thank you for you review and we look forward to welcoming you back again soon.
Regards,
Michael Collis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC