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Majestic Roof Garden Hotel – reviews, photos

4.5 of 5
55 Frome St, Adelaide, South Australia 5000, Australia
Hotel amenities
Majestic Roof Garden Hotel
Ranked #5 of 73 hotels in Adelaide
4.0 of 5 stars 259 Reviews
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259 reviews from our community

What travellers say about this hotel
  • Great location(8)
  • Car park(6)
  • Rundle street(5)
  • Reception staff(3)
  • Executive room(3)
Traveller rating
    120
    99
    23
    12
    5
Only show reviews for Family (8) | Couples (135) | Business (53)
Date Rating
Cooktown
Contributor
16 reviews 16 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“adelaide dining strip”
4 of 5 stars Reviewed 16 January 2012
1
person found this review helpful

We have stayed here on five occasions in the last two years. Staff are very helpful and humble. Culshaws restaurant is great but unfortunately due to the times we stay involves (Xmas and public holidays) it's closed and room service limited. Rooms are clean, modern and beds very comfy. The position is terrific as we are walking distance to an array of restaurants, pubs, bistro's and boutique shops, bottleshop and convenience stores as well as the Rundle mall. Carpark is directly behind for $18 per day. Next door is an Italian/pizzeria restaurant open 5pm-5am. Our favourite restaurants are- Al fresco for bfast $10-12 Eros (Greek) Lunch & Dinner and the Stagg Hotel (careful as meals are huge). The stagg has a great local wine list by the glass too.

Room Tip: executive rooms are larger. Ask for balcony on fromme st side.
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  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 14 more reviews by Nadine S for Adelaide
Ask Nadine S about Majestic Roof Garden Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael Collis, Manager at Majestic Roof Garden Hotel, responded to this review
19 March 2012
Dear Nadine S,

First of all, thank you for choosing our Hotel for your stays in Adelaide – we certainly appreciate your loyalty and custom over the past two years. I am disappointed to read that you have not been able to experience Culshaw’s Restaurant due to our limited opening times over the Christmas and New Year break and hope you can enjoy the menu on your next visit.

On a further positive note, it is great to read that you have found our staff to be of assistance and our Hotel to be clean and modern on your regular visits and we look forward to seeing you again in the near future.

Regards,
Michael Collis
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England
Senior Contributor
32 reviews 32 reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
“Very pleasant: a bit formal?”
4 of 5 stars Reviewed 14 January 2012

Comfortable rooms in a good central location, although perhaps aimed more at the businessman than the holiday maker. This is fairly noticeable in the dining room where menus are designed accordingly and the atmosphere is a little “cold”: we preferred to eat out at one of the many other restaurants in the area.

The one "bad thing" was that, although breakfast here runs till 9:30, staff were busy tidying things away by 9:00 and you had to start asking for what you wanted, which rather defeats the object of having a buffet.

Reception staff however were always extremely friendly and helpful, and this was much appreciated.

  • Stayed November 2011, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 5 more reviews by BrynEngland for Adelaide
Ask BrynEngland about Majestic Roof Garden Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael Collis, Manager at Majestic Roof Garden Hotel, responded to this review
14 February 2012
Dear BrynEngland,

Thank you for your recent comments regarding our Hotel. I are pleased to hear that you found the rooms to be comfortable and that you appreciated our central location.

I am however disappointed to read of your negative experience in our restaurant. I can assure you that we have recently undergone a review our food and dining service with a focus on improving our menu quality and our customer service standards.

As you will no doubt see from other comments we continue to make improvements based on guest feedback so I do hope you will stay with us again and that we meet or exceed all your expectations on your return.

Once again, thank you for your comments – they are truly appreciated.

Kind regards,
Michael Collis
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Aust
Contributor
20 reviews 20 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Nice Hotel”
4 of 5 stars Reviewed 13 January 2012

Rooms are a bit small but they are modern and comfortable. They are also quiet which is good at the end of the working day. Good location just off busy Rundle Street where you can find plenty of good restaurants and bars, and boutique shopping. Their breakfast is served on ground floor where their restaurant opens out onto the footpath so on a pleasant morning you can enjoy eating al fresco. Service at front counter is a bit impersonal though.

  • Stayed April 2011, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Room56 about Majestic Roof Garden Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael Collis, Manager at Majestic Roof Garden Hotel, responded to this review
19 March 2012
Dear Room56,

I appreciate you taking the time to post your comments regarding your stay with us and am most pleased that you enjoyed your stay.

I do however apologise if you found our Front Office team to be impersonal. Customer service is a focus and this year I have introduced additional customer service training. I am confident you will appreciate the improvement if you choose to stay with us again as we hope you do.

Regards,
Michael Collis
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London
Senior Contributor
24 reviews 24 reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
“Great Value for money”
4 of 5 stars Reviewed 13 January 2012

The good
The location is excellent just a few blocks away from everything.
The housekeeping is excellent - super clean and I'm very fussy.
The rooms are great, modern and spacious
We brought a bottle of wine back from the Barossa Valley and the food and beverage manager decanted it for us - so nice of him.
Free internet in the lobby
They have a great laundry service

It could be improved by
Providing wifi
No overselling the roof gardens - they are nice but not majestic!
The reception staff could be a bit friendlier and a bit more helpful.

The bad
There is little if any help on the consierge side of things.

Room Tip: Some rooms overlook a carpark so you might not like that. You can't really get high enough to g...
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  • Stayed January 2012, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask LBriggs about Majestic Roof Garden Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael Collis, Manager at Majestic Roof Garden Hotel, responded to this review
14 February 2012
Dear LBriggs,

Thank you for your well considered and balanced comments from your recent stay with us. I am truly glad you found so many positive aspects to our hotel and particularly that our housekeeping and Food & Beverage Manager were key to this.

Regarding internet and wi-fi, I can confirm we have recently reviewed this service and will be installing a wireless network in the coming months with all equipment now onsite.

Your comments regarding our Reception and Concierge staff have been addressed in an effort to improve this area. Both areas have recently undergone extensive customer service training as part of our focus on continuous improvement and I am confident our teams will exceed your expectations if you choose to stay with us again which I sincerely hope you do.

Once again thank you for your comments – they are valuable in ensuring we can continue to meet and exceed expectations.

Kind regards,
Michael Collis
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Sydney - Australia
Senior Contributor
28 reviews 28 reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
“Excellent choice in great location”
4 of 5 stars Reviewed 8 January 2012

I stayed here 4 nights as a corporate visitor. I had a room on the 3rd floor which was nice (no view) and spacious and well fitted out. Excellent location around the corner from the East End. Excellent choice and good value.

Room Tip: Around the corner there is a cinema. The Amalfi Italian restaurant (Turn left out of the hotel, acr...
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  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by RockinRenz for Adelaide
Ask RockinRenz about Majestic Roof Garden Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael Collis, Manager at Majestic Roof Garden Hotel, responded to this review
14 February 2012
Dear RockinRenz,

Thank you for your kind comments about our Hotel. I am pleased to read that your stay was excellent and look forward to welcoming you back in the near future.

Kind regards,
Michael Collis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Majestic Roof Garden Hotel

  • Majestic Roof Garden Adelaide
  • Hotel Majestic Roof Garden
Address: 55 Frome St, Adelaide, South Australia 5000, Australia
Price range (per night):* INR8,638 - 18,614

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