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Majestic Roof Garden Hotel – reviews, photos

4.5 of 5
55 Frome St, Adelaide, South Australia 5000, Australia
Hotel amenities
Majestic Roof Garden Hotel
Ranked #5 of 73 hotels in Adelaide
4.0 of 5 stars 259 Reviews
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259 reviews from our community

What travellers say about this hotel
  • Great location(8)
  • Car park(6)
  • Rundle street(5)
  • Reception staff(3)
  • Executive room(3)
Traveller rating
    120
    99
    23
    12
    5
Only show reviews for Family (8) | Couples (135) | Business (53)
Date Rating
Aust
Contributor
20 reviews 20 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Nice Hotel”
4 of 5 stars Reviewed 13 January 2012

Rooms are a bit small but they are modern and comfortable. They are also quiet which is good at the end of the working day. Good location just off busy Rundle Street where you can find plenty of good restaurants and bars, and boutique shopping. Their breakfast is served on ground floor where their restaurant opens out onto the footpath so on a pleasant morning you can enjoy eating al fresco. Service at front counter is a bit impersonal though.

  • Stayed April 2011, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
See 4 more reviews by Room56 for Adelaide
Ask Room56 about Majestic Roof Garden Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael Collis, Manager at Majestic Roof Garden Hotel, responded to this review
19 March 2012
Dear Room56,

I appreciate you taking the time to post your comments regarding your stay with us and am most pleased that you enjoyed your stay.

I do however apologise if you found our Front Office team to be impersonal. Customer service is a focus and this year I have introduced additional customer service training. I am confident you will appreciate the improvement if you choose to stay with us again as we hope you do.

Regards,
Michael Collis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Senior Contributor
24 reviews 24 reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
“Great Value for money”
4 of 5 stars Reviewed 13 January 2012

The good
The location is excellent just a few blocks away from everything.
The housekeeping is excellent - super clean and I'm very fussy.
The rooms are great, modern and spacious
We brought a bottle of wine back from the Barossa Valley and the food and beverage manager decanted it for us - so nice of him.
Free internet in the lobby
They have a great laundry service

It could be improved by
Providing wifi
No overselling the roof gardens - they are nice but not majestic!
The reception staff could be a bit friendlier and a bit more helpful.

The bad
There is little if any help on the consierge side of things.

Room Tip: Some rooms overlook a carpark so you might not like that. You can't really get high enough to g...
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  • Stayed January 2012, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask LBriggs about Majestic Roof Garden Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael Collis, Manager at Majestic Roof Garden Hotel, responded to this review
14 February 2012
Dear LBriggs,

Thank you for your well considered and balanced comments from your recent stay with us. I am truly glad you found so many positive aspects to our hotel and particularly that our housekeeping and Food & Beverage Manager were key to this.

Regarding internet and wi-fi, I can confirm we have recently reviewed this service and will be installing a wireless network in the coming months with all equipment now onsite.

Your comments regarding our Reception and Concierge staff have been addressed in an effort to improve this area. Both areas have recently undergone extensive customer service training as part of our focus on continuous improvement and I am confident our teams will exceed your expectations if you choose to stay with us again which I sincerely hope you do.

Once again thank you for your comments – they are valuable in ensuring we can continue to meet and exceed expectations.

Kind regards,
Michael Collis
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Sydney - Australia
Senior Contributor
28 reviews 28 reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
“Excellent choice in great location”
4 of 5 stars Reviewed 8 January 2012

I stayed here 4 nights as a corporate visitor. I had a room on the 3rd floor which was nice (no view) and spacious and well fitted out. Excellent location around the corner from the East End. Excellent choice and good value.

Room Tip: Around the corner there is a cinema. The Amalfi Italian restaurant (Turn left out of the hotel, acr...
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  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 2 more reviews by RockinRenz for Adelaide
Ask RockinRenz about Majestic Roof Garden Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael Collis, Manager at Majestic Roof Garden Hotel, responded to this review
14 February 2012
Dear RockinRenz,

Thank you for your kind comments about our Hotel. I am pleased to read that your stay was excellent and look forward to welcoming you back in the near future.

Kind regards,
Michael Collis
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Rutland
Senior Contributor
45 reviews 45 reviews
Reviews in 29 cities Reviews in 29 cities
26 helpful votes 26 helpful votes
“Just ok”
3 of 5 stars Reviewed 5 January 2012

Its clean and well located and the staff were very good, but the food / breakfast was terrible.Location to Rundle street was excellent , but don't expect a view on both sides there are multi storey car parks with the light blazing all night.

  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask ynotcracker about Majestic Roof Garden Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael Collis, Manager at Majestic Roof Garden Hotel, responded to this review
14 February 2012
Dear ynotcracker,

We appreciate your recent review of our Hotel and I am disappointed to read that your experience in our Restaurant was below expectations. I am pleased to advise that we are currently reviewing our restaurant’s menu and service and I am sure you will see an improvement should you return to stay with us in the future.

However, I am happy to read that you found our Hotel to be well located and our staff to be very good, but I am further disappointed to read that our views were not to your liking – as we are a city Hotel, views can limited depending on your room but we believe the positive points are our central location as well as our staff.

Again, thank you for your comments and hope to see you soon.

Kind regards,
Michael Collis
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Heidelberg, Germany
Senior Contributor
46 reviews 46 reviews
Reviews in 30 cities Reviews in 30 cities
34 helpful votes 34 helpful votes
“Very Fine”
4 of 5 stars Reviewed 4 January 2012

Location: The hotel is right in the centre of Adelaide, only a few minutes' walk from attractions and the main shopping area.

Reception: I was given a wam welcome and plenty of help with my luggage by the very friendly staff.

Accommodation: I stayed here for four nights. My room was lovely - a good size, comfortable, clean and well appointed. The bathroom was also excellent.

Food and drink: The restaurant could do with being a bit bigger. Breakfast was the only meal I took here. It was a bit on the pricey side, but good. The servers were attentive.

"Pricey" is the word to attach to the dinner menu also, which explains why I didn't dine here! The choice looked good though.

I thoroughly enjoyed my stay here. If I ever head back to Adelaide, I will certainly bear this one in mind!

  • Stayed October 2011, travelled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Commodore about Majestic Roof Garden Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael Collis, Manager at Majestic Roof Garden Hotel, responded to this review
14 February 2012
Dear Commodore,

Thank you for your review of our Hotel. I am happy to see that you found our rooms to be clean, comfortable and of good size. I am also glad you found our bathrooms to be excellent – they are certainly a great selling point for our property.

We do take pride in our customer service and I especially am pleased to read that our staff were able to assist you during your stay.

Unfortunately, we can’t expand our restaurant (although we would like to) but I believe that we provide intimacy to your dining experience. I also thank you for your comments regarding the pricing on food menus; they will certainly be taken on board as we endeavour to address any issues raised by our customers as you will no doubt see from other postings.

I am truly glad you enjoyed your stay with us and look forward to welcoming you back if you ever return to Adelaide.

Kind regards,
Michael Collis
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Additional Information about Majestic Roof Garden Hotel

  • Majestic Roof Garden Adelaide
  • Hotel Majestic Roof Garden
Address: 55 Frome St, Adelaide, South Australia 5000, Australia
Price range (per night):* INR8,638 - 18,614

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