I have no choice the company I have contracted to have me booked me in here for another 4 nights. I am here for a total of 10 nights and I am working 12 hour days I just want to eat, shower and sleep.
Rooms are terribly lit, TV's are some old small mini box, door to fridge cupboard about to fall off, bed mattress soft or to old and the bed moves around. The light above the mirror does not work. No comfy chair to sit it.
The restaurant say you dont need to book and then tell you they cant serve you for two hours. Was fully booked on a Monday and a Saturday. Barramundi when you could eat there was a frozen steak, risotto was just a glug. Reception advised that there is McDonalds nearby. Heating in the room is too noisy and wakes me up The view from the room window is just a brick wall. Maybe I expect too much.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 May 2012
Dear lynn H,
I am sorry to hear you have not enjoyed your stay!
It's seems we have stumbled a little on the maintenance on your room.
Maintenance did a check your room during your stay and found all lights to be working and YES the door did have 2 loose screws which we have since tightened. We hope to change out all TV's by the last quarter of 2012 which will allow us to offer a better viewing of the 4 FOX sports channels and 2 Movie channels. On your departure we will have an external contractor check your AC unit to ensure it is operating efficiently.
We are finding the hotels Restaurant is getting busier and busier and previously it had not been required to book a table but moving forward we will be taking bookings to ensure our guests are catered for or a pre warned about availability.
Your comments regarding the view unfortunately cannot be helped as we do have buildings either side of the hotel interrupting views.
We have noted your points for improvement and thankyou for your constructive feedback as we seek to continually improve our hotel and services for future guests.
Kind Regards
Daniel Thompson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC