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Hotel Ibis Townsville – reviews, photos

3.5 of 5
12-14 Palmer Street, Townsville, Queensland 4810, Australia
Hotel amenities
Hotel Ibis Townsville
Ranked #12 of 35 hotels in Townsville
3.5 of 5 stars 157 Reviews
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157 reviews from our community

    Trip type
Traveller rating
    25
    81
    37
    10
    4
Date Rating
Mooloolaba, Australia
Contributor
20 reviews 20 reviews
Reviews in 13 cities Reviews in 13 cities
23 helpful votes 23 helpful votes
“Very noisy, never again.”
2 of 5 stars Reviewed 26 September 2011

The hotel is in a great position and the rooms are comfortable however it is just to noisy!!!

We stayed on the first floor and had the room opposite the lifts and laundry room so all night and early morning we heard the ding of the lifts and despite repeatedly closing the laundry door to keep the noise and very bright lighting from disturbing us 'someone' kept opening the door again. We also found we seemed to have many drains in the wall of our room as it sounded like people were showering 24/7. The smoke alarm lit up periodically throught out the day and night which at night lit the room up bright green. The bar fridge in the room was incredibly loud with one of our party turning it off at the wall due to the noise.

We stayed Thurs to Mon and fri and sat night was SO noisy with drunks stumbling back to their hotel rooms at all hours. One of our party had a room further around from the lifts but due to the hallways being open to the carpark they had a lot of street noise disturb them.

The tvs in the rooms only had basic free to air - no digital channels - and only 6 cable channels, 3 of which were sport.

The room key stopped working on our 3rd day and I had to go to reception to get it fixed and the very next morning it stopped working again and I had to get it fixed again. Two others in my party had the same thing happen with their rooms also.

All in all not a very family friendly hotel and due to the noise would definitely not stay at the Ibis again.

Room Tip: avoid rooms near the lifts and laundry room and one that does not have an open hallway out to the ca...
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  • Stayed September 2011, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Hotel , Manager at Hotel Ibis Townsville, responded to this review
28 September 2011
Thank you for your feedback regarding your recent stay. I apologise that the hotel did not meet your expectations. I will ensure maintenance will check the fridges in the rooms which you describe and rectify any faults immediately. The hotel soon will be digital so we can increase the TV channel options within the room. Thank you again for your comments as such feedback assists us to continually improve our standards and service.

Regards, Andrew lee - General Manager
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Australia
Contributor
16 reviews 16 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Nice and quiet”
4 of 5 stars Reviewed 13 September 2011

Nice and comfortable room. Not very large but clean, quiet and very convenient in the centre of Townsville. Plenty of nice restaurants and friendly staff.

  • Stayed August 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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Surfers Paradise, Australia
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Nice Quite Hotel”
4 of 5 stars Reviewed 10 September 2011
1
person found this review helpful

I was at Townsville for 3 nights on Business and stayed at this hotel. Rooms average size, but clean and modern features. Nice staff that made you feel welcomed. Had its own restaurant which was very nice and was on a nice street frontage. Met all things I needed in a short term accommodation.

  • Stayed September 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Posted by an Accorhotels.com traveller
mackay
1 review
“Stay in Townsville”
3 of 5 stars Reviewed 3 September 2011

  • Stayed August 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Hotel , Manager at Hotel Ibis Townsville, responded to this review
28 September 2011
Thank you for your response. I apologise if you have been charged twice for breakfast. Please contact us directly and we will provide a refund immediately. I am sorry for any inconvenience caused.

Regards, Andrew Lee - General Manager
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Perth, Australia
Contributor
11 reviews 11 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Just what you need on a quick work trip”
4 of 5 stars Reviewed 1 September 2011

Plenty of room to dump bags and still be able to move around. Comfy bed.

Restaurant was fine. No room service but you can order over the phone and head down to collect a meal to take back to your room.

Will stay there again.

  • Stayed August 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Hotel Ibis Townsville

  • Hotel Accor Townsville
Address: 12-14 Palmer Street, Townsville, Queensland 4810, Australia
Price range (per night):* INR5,517 - 8,861

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