Travel frequently for work and this has to be one of the most disappointing visits I have had to Townsville... I had been looking forward to staying having received a great room rate and belonging to such a reputable brand .. However my visit was awful!
Staff were rude, short tempered and lacked genuine concern for their guests. The hotel has a total 'shut down' between the hours of 10pm and 7am! That's right you cannot enter or exit the hotel between those hours! They lock the doors and the carpark....
My work often involves starting my day early (4-5am) and I was told point blank by the 'upstart' night manager that he was not authorized to open the doors or the Campark outside these hours....wtf??
After a lengthy 'discussion' he finally relented and the informed me ' it was company policy to keep area closed of between the specified hours and any future requests for 'early release' would be declined as he was breaching guidelines??"
In addition to this strange regulation, rooms are antiquated and tired looking, renovations are nothing more than touch up reprint work to cover stains and damage in bathrooms. Rooms have a constant musty smell and linen was not only damaged (holes and tears in pillowcases and sheets) but was also stained...
As a solo business traveller I often utilize room service and the menu for this was inaccurate and extremely limited... I called to place an order and was then informed the guest book outlining room service menu was redundant and a small selection of food displayed on a piece of cardboard was all that they offered (literally 4 selections of mains, none of which came with vegetables, when I requested some they seem surprised by my request?? And promotely declined it!)
I'm scheduled to return to Townsville again next week and will definitely NOT be returning..
- Rydges Southbank Hotel Townsville
- Townsville Rydges Southbank Hotel
