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Q1 Resort and Spa – reviews, photos

4.5 of 5
Hamilton Avenue, Surfers Paradise, Queensland 4217, Australia
Hotel amenities
Q1 Resort and Spa
3.5 of 5 stars 330 Reviews
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330 reviews from our community

What travellers say about this hotel
  • Bedroom apartment(28)
  • Single bed(11)
  • Star hotel(11)
  • Great view(9)
  • Very good(8)
  • Flat screen(7)
  • Indoor pool(7)
  • Air conditioning(6)
  • Ocean views(6)
  • Fresh towels(5)
Traveller rating
    90
    92
    66
    49
    33
Only show reviews for Family (116) | Couples (98) | Business (22)
Date Rating
Sydney, Australia
Contributor
13 reviews 13 reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
“spectacular views!”
4 of 5 stars Reviewed 14 February 2012
1
person found this review helpful

I travelled to GC with a group of girlfriends and stayed for 3 nights in room 2701. the resort is amazing! our 2br had panoramic views of the beach and also the city. the room was spacious, modern, and very fresh!

we had booked this room through Stays., and maybe because the room was privately rented through an agent other than Q1 itself (not too sure) the service was poor. we arrived early, to find our room still unclean with the cleaners still doing their job. seriously, if it's not ready, dont let us in! and maybe because we were lingering around, they rushed their job and didnt clean properly.

we utilised the sauna, spa, indoor and outdoor pools, enjoying the facilities of the resort. it has close proximity to the beach and shops. we dined in Hanazomo Teppanyaki, at the entrance of the resort, and we thoroughly enjoyed the experience. its slightly annoying having to use our swipe key to enter/exit any doors, but i guess this is for security reasons.

i would definitely come back here, but probably with my Hubby, and book through Q1, as the ensuite bedroom looks very inviting and romantic (due to the see-through glass separating the bedroom and bathroom - which was an issue when we had a bunch of girls walk in and out accidently seeing each other lol!) This place looks more suited to couples, than families/friends.

  • Stayed February 2012, travelled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask jum253 about Q1 Resort and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nippers101, Front Office Manager at Q1 Resort and Spa, responded to this review
16 February 2012
Dear Jum253,

Thankyou for taking the time to post a review about your recent Q1 experience. Whilst I am pleased you enjoyed the location, views and facilities I regret to advise you that you did not stay at Q1 Resort and Spa but through a private agent. The apartment number you supplied is not one that we manage.

Our housekeeping department does not service apartments that are not managed by us and we certainly would not have let our resort guests into and apartment that was not ready and cleaned around them. This is contrary to our policies, procedures and principles. Many of our apartments have blinds between the ensuite bathroom window and the bedroom, unlike the apartment you stayed in.

Once again, thankyou for you review, I urge you book direct with us next time so you may enjoy the benefits of bieng exclusively a Q1 resort and Spa guest.

Kind Regards,



Melissa Papp
Q1 Resort and Spa
Front Office Manager
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Sydney, Australia
Top Contributor
60 reviews 60 reviews
Reviews in 33 cities Reviews in 33 cities
35 helpful votes 35 helpful votes
“Great views and location”
4 of 5 stars Reviewed 13 February 2012
1
person found this review helpful

Great location away from Surfers Paradise. The beach is very close and the swimming pool excellent. We were in a 3 bedroom apartment on the 39th floor. Generally very clean and comfortable. A little soulless but with that view............ A few small niggles but generally fine ..... the dishwasher didn't work (there was a note inside when we opened it saying so) and there was no sponge to wash up as an alternative. We were only given 2 sets of keys which is odd for a 3 bedroom apartment that supposedly sleeps 8 people. We'd have to coordinate keys if we went out separately. There was a little grime around the edge of the stove top and shower door but this was minor. The blinds don't block out the light and with solid glass door into the lounge area from the bedroom we were woken about 6:00. New furnishings which were decent quality.

  • Stayed February 2012, travelled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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See 2 more reviews by David-Sydney_Aust for Surfers Paradise
Ask David-Sydney_Aust about Q1 Resort and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nippers101, Front Office Manager at Q1 Resort and Spa, responded to this review
16 February 2012
Dear David-Sydney_Aust,

Thankyou so much for writing a review about your recent stay at Q1 Resort and Spa. We certainly do take all reviews very seriously and ensure that they are used to improve our quality assurance for improving all that Q1 has to offer.

I am pleased that you enjoyed almost all aspects of your stay. It is often said that Q1 is number 1 for views, facilities and location and bieng that Q1 is such a famous and iconic building, we never get tired of the amazing views. I am sorry that one of the two dishwashers in your apartment was not operational. We endevour to get these items repaired as soon as possible. I regret that there was a small amount of grime in the kitchen area. Our housekeeping department has very high standards and this is a rare oversight indeed. Two keys are the standard issue for a 3 bedroom apartment, more are generally available upon request &/or keys can be left at our 24-hour reception for anyone registered to the apartment to pick up. We find that this saves guests having to worry about coordinating who has the keys.

Once again, thankyou for your review and I look forward to welcoming you back to Q1 again in the future and trust that your next stay will be even better.

Kind regards,

Melissa Papp
Front Office Manager
Q1 Resort and Spa
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Coffs Harbour, Australia
1 review
“Reaching for the Stars”
5 of 5 stars Reviewed 12 February 2012

I have now stayed at Q1 a few times, always on business. Seriously, what more would you want on business accommodation or maybe just a pleasure trip. I look for ease and efficiency of booking in, clean, quiet accommodation with good beds, secure parking and friendly staff. Throw in great facilities, pool, gym, and an ideal location, then you have Q1 Resort + Spa, the icon of the Goldcoast. Also as a added bonus, walk out the front door, and you are a few steps away from one of the best Teppanyaki Restaurants in the State. But, make sure of one thing. ALWAYS book through the main reception of Q1. Anywhere else and ......... good luck, you will need it.

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask don m about Q1 Resort and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nippers101, Front Office Manager at Q1 Resort and Spa, responded to this review
16 February 2012
Dear Don M,

Thankyou for taking the time to post a review on Trip Advisor about your recent stay. We really appreciate all feedback and ensure that it passed on to key Management staff so that we may continuously improve on our product, services and reputation.

I am so pleased that you have stayed with us many times now and always have a great stay at Q1. We certainly take pride in the cleanliness and appearance of our apartments and facilities and believe Q1 is ideally located for business or pleasure. I agree Hanazono's Teppanyaki Restaurant out the Front of Q1 has excellent food having dined there myself a few times I would recommend it. There are so many other restaurant choices at our doorstep too. We are happy to provide our guests with complimentary undercover parking as well. Just one of the many benefits to enjoy when you book directly with Q1 Resort.

We look forward to welcoming you back to Q1 Resort and Spa when next you are on the Gold Coast.

Kind Regards,

Melissa Papp
Front Office Manager
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Melbourne, Australia
1 review
“Q1.....Number 1 again !”
4 of 5 stars Reviewed 8 February 2012

I stayed in a one bedroom City/Partial Ocean view Apartment at Q1 Resort & Spa in Surfers paradise and wanted to share my experience with TA readers.

The property is located close to the main strips Cavill and Orchid Avenue, and a stones throw to the beach. Took me only minutes to walk to the centre of town, the only dilemma was whether towalk through the side streets or along the beach.

The apartment was in excellent/as new condition, and housekeeping kept the place in tip top condition ( I;m a single guy so ... ). The entire staff, for that matter, from GM to reception, were hospitable and always there to assist when requried ( including after hours staff ).

Ths is not the first time I have stayed at Q1, and with new property's opening their doors each year, Q1 has an ambience that brings me back all the time.

So getting ready for June 2012, I strongly recomment Q1 as the palce to spend your next holiday/corporate stay, Summer or Winter, or anytime of the year. Families were not an intrusion, and the property has a non tolerance policy to parties.

Room Tip: Partial Ocean/Ocean view is worth the money, though City view rooms are breath taking.
See more room tips
  • Stayed January 2012, travelled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Christopher D about Q1 Resort and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nippers101, Front Office Manager at Q1 Resort and Spa, responded to this review
9 February 2012
Dear Christopher D,

Thankyou so much for taking the time to write a review on TripAdvisor about your recent stay and Q1 Resort and Spa. We genuinely appreciate all feedback and distribute it to key personnell to assist us with quality assurance so that we continuously improve upon the product and services that we offer.

I am so pleased that you loved every aspect of your stay. We are certainly within walking distance to all the action of Surfers Paradise and very close to the beach. Many guests like the fact that we are not in the direct centre of Surfers Paradise where it can be noisy.
I am glad you enjoyed the apartment and the spectacular views, that the housekeeping standards were high and the staff were friendly. The staff are trained to be guest focused and this is something that we closely monitor. It is true that we do not tolerate parties in the apartments. Whilst this may discourage some visitors, we feel it encourages a type of clientele that is more appropriate for Q1.

We look forward to welcoming you back to Q1 again and trust that your next stay will be even better.

Kind Regards,

Melissa Papp
Front Office Manager
Q1 Resort and Spa
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Lower Hutt, New Zealand
2 reviews
3 helpful votes 3 helpful votes
“A fantastic stay”
4 of 5 stars Reviewed 2 February 2012

Checked in on 5th January 2012 after having to vacate previously booked accommodation. Only stayed here because all 4-4.5 star accommodation full booked. Reception was very helpful and we were shown into the only available room which was a 3 bedroom apartment on 32nd floor. We had 2 bathrooms and 3 toilets, a very nice kitchen and large lounge/dining. A very big apartment and nice and clean. Small things would have bothered me if we weren't out of the apartment most of the day and night sightseeing namely TV was fuzzy on every channel and tv in master bedroom didn't work at all. It has an indoor balcony which seems a bit odd for me. The airconditioning only worked in half of the apartment but didn't bother us enough during our stay to get it fixed. We told reception on check-out so hopefully those things got sorted. Rooms were serviced with fresh towels everyday which was a nice touch. Very expensive at AU$470 a night but was necessary since was the only accommodation available. The pool area was nice and clean and great views from our balcony. Would definitely stay here again.

  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask DepzFam4 about Q1 Resort and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nippers101, Front Office Manager at Q1 Resort and Spa, responded to this review
7 February 2012
Dear DepzFam4,

Thankyou for taking the time recently to post a review on Trip Advisor. We genuinely appreciate all feedback and distribute it to key Management staff to ensure continuous improvement in all the products and services that we offer.

I am so pleased that you loved your stay at Q1. Our friendly staff at reception was the start of a great experience for you. The spaciousness of our apartments is certainly something that we are well renowned for, as are our views and facilities. The three bedroom fully self contained apartments can sleep up to eight people and is ideal for families or groups.

I regret that your televisions and airconditioning units were not fully operational. Please be assured that this is a rare oversight as our maintenance department routinely check all apartments for any faults. I am sorry for this.

I look forward to the opportunity of making your next stay at Q1 even better than your last.

Kind Regards,


Melissa Papp
Front Office Manager
Q1 Resort and Spa
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Additional Information about Q1 Resort and Spa

  • q1 Hotel Surfers Paradise
  • q1 Resort Surfers Paradise
  • q1 Resort
Address: Hamilton Avenue, Surfers Paradise, Queensland 4217, Australia
Price range (per night):* INR8,750 - 24,967

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