I generally use TripAdvisor as a useful & accurate guide to use while organising holidays. I feel that the info that travellers provide is so valuable. Anyway .. I'd read some negative reviews about some of the staff being rude etc at Artique, but still decided to book a 2 bedroom, 1 bathroom ($139/night special) as it seemed great value for money. We arrived late at night (>10.30pm). Reception was already closed, however we were given clear instructions on how to retrieve our room key etc. The lady that spoke to us was lovely. Upon arriving at our room (really a 1 bedroom with a study that has been converted into a bedroom with 2 single beds) .. we found that we only had access to the main bedroom. The other bedroom had been locked & we couldnt get access. We phoned reception, who said they'd check my booking & send the security guard up. Security guard came up to check out our situation & to report back to the Night Manager (?) via mobile phone. I spoke to the night manager (young male) who argued that i'd booked a 1 bedroom & that's what his paperwork said .. I'd booked online & had my written booking confirmation from Artique that i'd booked a 2 bedroom & 1 bathroom. Perhaps because I'm a Mrs they thought i'd only need a 1 bedroom .. however i was travelling with a female friend etc. I giggled to myself .. thinking that I should have chosen another hotel after what I'd read on TripAdvisor .. however I wanted to make judgment based on my own experience. So finally we were allowed access to the other bedroom, the night manager reiterated that his paperwork was wrong & didn't understand why it had been altered. This minor hiccup didn't deter my girlfriend from enjoying our stay. Artique is a 5-10min walk from heart of Surfers, 3 minute walk to the beach & has a great big spa. I didn't have much interaction with any other staff, other than when I rang to confirm they'd received our keys on check out (we had an early flight & checked out at 5.30am). The ladies who I spoke to on the phone were courteous & friendly. Overall .. would I stay there again? Most definitely .. mistakes happen .. in our case it was rectified .. and we had a great short break.
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