Top of the Mark doesn't look as fresh and clean as the photos portray, there is a weird odour throughout the establishment and it is generally very run down. In saying this, the location is fab being right in the heart of Cavill Mall area and the pool and barbecue area are very clean and comfortable. My husband, two young children and I never felt unsafe despite being right above nightclubs. The only other downside is the construction surrounding the establishment - but this cannot be helped and we were forewarned of the noise level prior to arriving.

holes in wall behind light switches, bathroom fittings a joke, more like non fittings. sheets and towels were clean, that was only positive.
if your 18 and looking for cheap central stay - then maybe this is it, otherwise spend the extra money and stay elsewhere (unless you are going to stay by pool, which is quite nice).

Whilst this place isn't great, it is no where near as bad as I thought it would be based on the other reviews here. The exterior of the hotel is pretty bad. The building is filthy and we didn't even want to enter. However, once inside it's not that bad. Yes there is a smell in the foyer/reception area. I wouldn't say it's horrible or unbearable, just a weird smell of chlorine and chemicals.

Our room was okay. There were stains on the carpet, but nothing huge or disgusting. I requested a queen bed when I booked 8 months in advance, but we were given two singles. Again, no big deal.The bathroom was beautiful. Everything looked brand new.

I only have 2 proper complaints. Firstly, somebody needs to fix the fire alarm. It went off one night when it was raining heavily and the fire brigade arrived and told us it was just water leaking into the building and setting off the alarm. One hour later, it went off again and the fire brigade had to come out again. According to people that live in the building, the alarm goes off regularly. It went off again one morning at 8 am when it wasn't even raining.

Secondly, the $200 bond. I booked through a general Queensland accommodation website. I also read the hotels website. Neither website mentioned a bond. However when we arrived, we had to pay a $200 bond. We could afford it and I knew we'd get it back at the end of our stay, but it would have been nice to have been made aware of this rather than being told once we got there.

Overall, the place is not so bad. It's certainly not five star accommodation. But if it's all you can afford, it is cheap and right in the centre of Surfers Paradise.

Smell was apauling in the main foyer. If you can bare the smell when you walk in then great. Location was good for the night life, but thats about all it has going for it.