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Enderley Gardens Apartments – reviews, photos

38 Enderley Ave, Surfers Paradise, Queensland 4217, Australia
Hotel amenities
Enderley Gardens Apartments
3.5 of 5 stars 34 Reviews
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34 reviews from our community

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Date Rating
1 review
1 helpful vote 1 helpful vote
“Not impressed at all”
1 of 5 stars Reviewed 3 February 2012
1
person found this review helpful

Went there January 2nd of this year 2012.. The first night we bought food and the food went off over the few days we were there as it wasn't freezing, the fridge compartment was broken.. I sat my child down for tea on the first night and he fell through the chair and injured himself.. Carpet was dirty not enough cooking equipment not impressed at all. Expected a nice motel not a budget motel as it turned out to be! Lucky we were out everyday otherwise it would of wrecked my holiday and no air conditioning was also false also false advertising.. Completely different inside than we saw online!! Happy with the outdoor area though and the area

  • Stayed January 2012
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Aminta23 about Enderley Gardens Apartments
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enderley_SP, Front Office Manager at Enderley Gardens Apartments, responded to this review
19 March 2012
Thank you for your feedback in regards to your recent stay with us.

Since your stay with us you'd be glad to hear that we have recently hired a new housekeeping company. They are currently in the processes of "SUPER" cleaning our rooms to bring them back to a standard we are happy with and what our guests expect. Included in these super cleans is a report from our executive housekeeper with a list of all missing items (i.e. cooking utensils, glasses, crockery etc) if carpets, couches or chairs need to be professionally cleaned and any maintenance issues. In the past 2 weeks over half of our rooms have had a Super Cleaned.

In regards to the Air-Conditioning. We do not and have not advertised that our apartments are air-conditioned. We have a small number of apartments that are and because of that face it is not advertised. More and more apartments are having air-conditioning installed but until the majority are done we will not advertise them as air-conditioned apartments.

All apartments are individually owned, so styles will varey from apartment to apartment. To show a picutre of every apartment would be overkill to say the least. When advertising our units we try to show a "averange" standard.

I hope you will visit us again to see the improvments.
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Sydney, Australia
1 review
“Terrible "resort"”
1 of 5 stars Reviewed 3 February 2012

We stayed here for 3 nights and couldn't wait to leave. When we opened the door the first thing we saw was our cheap leather lounges were covered in duct tape holding them together. our bed was falling apart, uncomfortable and to our horror had blood stains on the end of the mattress. Further, when we accidentally moved the lounge the floor was filthy, it looked like it hadnt been cleaned in years with dust and who knows what else growing underneath. Overall was utterly disappointed in the state of our apartment and will never stay there again!

  • Stayed January 2012, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Tv683 about Enderley Gardens Apartments
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enderley_SP, Front Office Manager at Enderley Gardens Apartments, responded to this review
19 March 2012
Hi there- Thank you for your feedback. All negative feedback is taken very seriously and steps have been introduced to our procedures to rectify these as soon as possible. We also encourage all guests that stay with us to visit reception if any issues arise. Our office staff would be more than happy to assist with any issues. Room moves and re-cleans are also an option.

Since your stay with us you'd be glad to hear that we have recently hired a new housekeeping company. They are currently in the processes of "SUPER" cleaning our rooms to bring them back to a standard we are happy with and what our guests expect. Included in these super cleans is a report from our executive housekeeper with a list of all missing items (i.e. cooking utensils, glasses, crockery etc) if carpets, couches or chairs need to be professionally cleaned and any maintenance. In the past 2 weeks over half of our rooms have had a Super Clean.

The lounges in the apartment have been replaced, as well as the bed.
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2 reviews
Reviews in 2 cities Reviews in 2 cities
“Worth it, reccomend it!”
5 of 5 stars Reviewed 24 January 2012

I recently returned from a 5 night stay at the Enderley Gardens Apartments. I stayed with 2 friends and we only had a few issues. Overall it was a great experience, and we are going to stay there again in a few months time.

Negatives
- Not enough bedding, maybe it's a Queensland thing becasue the next place we stayed in had one thin blanket aswell.
-The fold out mattress was filthy, my friend that was ment to sleep on it folded it out once, saw the stains and never opened it again.
- The vacume cleaner that we used on the last day absolutley stunk like dirty stinky feet, couldn't stay in the room while it was being used.
-Not enough plates/bowls for a room having 3 people in it.
- One set of keys between 3 was a bit of a hassle, but we survived :)

Positives-
-The staff were so friendly, even when given a complaint for 'noise' they were very friendly and helpful and even let us check in earlier than expected.
-The pool and spa were amazing, such a nice place to relax in at night, always clean.
-The view, our apartment's balcony was slightly covered by trees, which was a good thing, the view from our balcony was of beautiful tropical trees and flowers.
-A washing maching and drier were such a life saver!
-Large tv to relax in front of.
-No Bugs, no roaches and like 2 flies.
-Clean facilites, the bathroom, the pool, the kitchen everything was in mint condition :)

I definatly reccoment to get a room that is not of the ground floor-much better view and priviacy!

I reccomend the Endereley Gardens to ALL of my friends and we're staying there again :)

Room Tip: Rooms with a balcony.
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  • Stayed January 2012, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Kelly N about Enderley Gardens Apartments
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enderley_SP, Front Office Manager at Enderley Gardens Apartments, responded to this review
19 March 2012
Thank you for your feedback. Your positive comments are fantastic to hear. I would like to address each of your "Negatives" below:
- During the summer months we do reduce the bedding (blankets etc) in line with the weather.
- We replace the sofa bed mattress where we can or have them professionallly cleanned. These are all being checked with our Super Cleans that are happening at the moment.
- Vacume cleaners are also being replaced or new bags installed.
- Our new housekeepers are replacing/ topping up all kitchen supplies during the super cleans.
- We have two sets of keys for all apartments- On check in one key is offered, if an additional key is required it can be supplied.
We are using all feedback from this site and fixing us much as we can as soon as we can.

Again thank you for staying with us and we hope to see you again.
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1 review
“Nice pool but that's about all, wouldn't stay again.”
3 of 5 stars Reviewed 13 January 2012

Very disappointed in our stay at Enderley Gardens.. We had 5 people staying therefore had to have a pull out bed which we were totally fine with however when we arrived we had no linen for the extra bed and had to source it ourselves from staff. We only had dinner settings for 4, so one person had to eat from two smaller plates during dinner time - I was very disappointed as it stated to be a 5 person accommodation however it only had facilities for 4.
Our living area was terrible, the carpets needs replacing and the couch and chairs were in great need for replacement as you sunk so badly in them that you might as well sat on the ground.
We had a bedroom light that didn't work as well as bedroom lamps that didn't work either.
We only received 1 key between 5 people which was very inconvenient at times.
We also noticed the smell as others have commented on. Not having air conditioning was also a huge let down.
The pool was beautiful but that's not enough to stay there again.
I would not recommend staying there as there facilities and cleaning is not up to scratch.

  • Stayed January 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Libkate about Enderley Gardens Apartments
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enderley_SP, Front Office Manager at Enderley Gardens Apartments, responded to this review
19 March 2012
Hi there- thank you for your feedback on your recent stay with us.

From reading many of the reviews on this site, we had realised that we had a issue with our housekeepers. Since your stay with us you'd be glad to hear that we have recently hired a new housekeeping company. They are currently in the processes of "SUPER" cleaning our rooms to bring them back to a standard we are happy with and what our guests expect. Included in these super cleans is a report from our executive housekeeper with a list of all missing items (i.e. cooking utensils, glasses, crockery etc) if carpets, couches or chairs need to be professionally cleaned or replaced and any maintenance. In the past 2 weeks over half of our rooms have had a Super Clean.

At reception we have 2 sets of keys for each apartment- if extra keys were required simply ask at reception.

In regards to the Air-Conditioning. We do not and have not advertised that our apartments are air-conditioned. We have a small number of apartments that are and because of that face it is not advertised. More and more apartments are having air-conditioning installed but until the majority are done we will not advertise them as air-conditioned apartments.

We hope you will stay with us again to experience all the improvments we are making.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pelican Waters Queensland
2 reviews
“Acceptable for the price”
3 of 5 stars Reviewed 27 December 2011

I booked this hotel at the last minute as there weren't too many available at a decent price this time of the year.We stayed for 2 nights.This hotel is a 3 star and is just that.I must say that the owners and staff are lovely people and have taken over this hotel and trying to get it back into shape, yes the carpets need cleaning and the cleaners need to do a better job it is basically in need of refurbishment which I am told is happening slowly.We did have to change rooms once because of the smell, and the dirty carpets but the next day i noticed they were getting steamed cleaned.The atmosphere is good, and pleasant the pool is kept clean, there is a BBQ and sauna available,and undercover parking.Over all its not the cleanest but if you have a concern the staff are only to happy to fix any issues. Would I go back? Probably, but there is need of getting the rooms up to scratch , if your not too fussy and dont want to take out a small mortgage to go to the coast, this is fine in my opinion.

Room Tip: if you are not happy, just tell the owners and they are more than happy to please you
See more room tips
  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Mums-Opinion about Enderley Gardens Apartments
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enderley_SP, Front Office Manager at Enderley Gardens Apartments, responded to this review
19 March 2012
Thank you for your feedback on your holiday with us. We really appriciate it.

Since your stay with us you'd be glad to hear that we have recently hired a new housekeeping company. They are currently in the processes of "SUPER" cleaning our rooms to bring them back to a standard we are happy with and what our guests expect. Included in these super cleans is a report from our executive housekeeper with a list of all missing items (i.e. cooking utensils, glasses, crockery etc) if carpets, couches or chairs need to be professionally cleaned and any maintenance. In the past 2 weeks over half of our rooms have had a Super Clean.

We hope to see you again.
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Additional Information about Enderley Gardens Apartments

38 Enderley Ave, Surfers Paradise, Queensland 4217, Australia
Price range (per night):* INR4,180 - 11,146

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