I recently returned from a 5 night stay at the Enderley Gardens Apartments. I stayed with 2 friends and we only had a few issues. Overall it was a great experience, and we are going to stay there again in a few months time.
Negatives
- Not enough bedding, maybe it's a Queensland thing becasue the next place we stayed in had one thin blanket aswell.
-The fold out mattress was filthy, my friend that was ment to sleep on it folded it out once, saw the stains and never opened it again.
- The vacume cleaner that we used on the last day absolutley stunk like dirty stinky feet, couldn't stay in the room while it was being used.
-Not enough plates/bowls for a room having 3 people in it.
- One set of keys between 3 was a bit of a hassle, but we survived :)
Positives-
-The staff were so friendly, even when given a complaint for 'noise' they were very friendly and helpful and even let us check in earlier than expected.
-The pool and spa were amazing, such a nice place to relax in at night, always clean.
-The view, our apartment's balcony was slightly covered by trees, which was a good thing, the view from our balcony was of beautiful tropical trees and flowers.
-A washing maching and drier were such a life saver!
-Large tv to relax in front of.
-No Bugs, no roaches and like 2 flies.
-Clean facilites, the bathroom, the pool, the kitchen everything was in mint condition :)
I definatly reccoment to get a room that is not of the ground floor-much better view and priviacy!
I reccomend the Endereley Gardens to ALL of my friends and we're staying there again :)
Room Tip: Rooms with a balcony.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
19 March 2012
Thank you for your feedback. Your positive comments are fantastic to hear. I would like to address each of your "Negatives" below:
- During the summer months we do reduce the bedding (blankets etc) in line with the weather.
- We replace the sofa bed mattress where we can or have them professionallly cleanned. These are all being checked with our Super Cleans that are happening at the moment.
- Vacume cleaners are also being replaced or new bags installed.
- Our new housekeepers are replacing/ topping up all kitchen supplies during the super cleans.
- We have two sets of keys for all apartments- On check in one key is offered, if an additional key is required it can be supplied.
We are using all feedback from this site and fixing us much as we can as soon as we can.
Again thank you for staying with us and we hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC