I stayed at the Equinox a year or two ago, and it was alright. I was in a room with a lovely obstructed view of the ocean. It was early December, so the room was stifling and an air con remote was not provided, so I went to the lobby to ask for one. The staff were reluctant to give us the remote, and I soon found why.
Anyway, I went to the room and attempted to use the air con, but it would not turn on. Now the front desk was unattended and I could not ask for help, so I opened a panel in the air conditioner which hid some other air con controls. I found that the air conditioning had been put in service mode, by a hard to access switch.Conversing with other guests the next morning, I found that many other rooms had their air conditioning disabled in this way.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
27 May 2011
The corridors are currently being updated
The aircon statements are totally false. The aircon controllers are kept in the units. Only our licensed aircon technician accesses the actual units. We received no aircon complaints at this time. Our reception is always staffed during office hours.
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