My friends and I stayed here for a week for Schoolies and were treated well during the week, friendly staff who were helpful. The room was large, spacious and completely as described with a nice view over the river. The beds however were rock hard and after paying for a 5-bed apartment, one of the beds was in fact a rollaway with a mattress about 2 inches thick ! Not what you expect when you pay $500+ per person !!
My sour attitude towards this hotel comes from the sly actions of the hotel manager once we'd checked out.
We each paid $200 bond and expected the whole amount to be refunded as we'd fully abided by the rules and left the apartment absolutely spotless. Upon applying for our bond refund we found that we'd each had $30 taken for "Extra Room Cleaning".
Upon contacting the hotel and asking why this money was taken, the manager said the carpet was dirty. WE HADN'T EVEN TOLD HIM WHICH ROOM WE WERE STAYING IN !! Goes to show that this must be a frequent lie they use to claim bond money, knowing that there's nothing we can do about it as it was paid prior to check-in.
We asked the manager for photo-proof and this conveniently could not be provided, so when asked for an invoice for the supposed "carpet cleaning", I was emailed a scrappy excel spreadsheet that said "carpet cleaning" and "additional room cleaning" $150. So there was no legitimate record of any extra cleaning or professional carpet cleaning for that matter.
After trying to get through to the hotel, I was yelled at, mocked and hung up on !!
