I booked this hotel and was told it included parking. In fact the carpark was full of people who were not staying at the hotel! The staff were all parking in guest spots and somehow a whole pile of people had been given the code to get in. Gee I wonder how that happened. The staff were completely unapologetic - gee I wonder why. The pool was dirty and at 11am had bottle tops and rubbish from the night before on the bottom. A dump all round. Avoid this place.

My friend and I stayed at the Islander over New Years and were very disappointed with our stay. Although the location was great every other aspect of the hotel was not up to standard. First when we arrived the receptionist tried to charge us more than the room cost which is just unacceptable. When we finally went up to the room we very even more disappointed..the furniture is very old and stayed, the wood panelling on the walls was coming off and the bathroom was tiny. Also our air conditioning was not working and this was extremely frustrating as it is extremely hot in Gold Coast and air conditioning is a must. It did eventually get fixed however this should not have happened and we did not want to deal with this as it was late at night and we had come from a long trip.
Next the housekeeping wasn't very efficient, we had hung out a 'please service my room' sign three times around 10-11 am, however no one had come to clean the room. We called the reception to ask them to have our room cleaned around 1pm and they informed us that housekeeping had gone home for the day. This is unacceptable.
Also the rooms have VERY thin walls and we could hear everything in the rooms surrounding us, including stuff being dropped on the floor in the room above us, and showers in the rooms next to us, and this is not an exaggeration. We could also hear everything happening on the street including drunk revellers and rubbish trucks, despite being on a high level of the hotel.
The conditions of the hotel may have been acceptable had we been staying in the backpackers, however we were staying in the hotel bit and paid a premium price for our stay. It was definitely not worth the amount of money we paid and will not be staying there again. Overall very disappointing stay, would not recommend.

This hotel is in a great location right near Cavill Av. so easy access to the main shops, the beach, etc. The apartment had plenty of room but it was nothing too fancy. We were on a higher level so we did not have any noise from below.

This hotel is great if you are looking for something basic, close to everything and for a good price. Don't be expecting the best, as part of the hotel is actually a hostel so things are simple. But I would stay here again for the price and location.

We stayed for 2 nights in the hotel part of the Islanders, in a room with a queen sized bed and a twin. The queen bed was extremely uncomfortable, you could feel the springs, but the blankets and pillows were good. The bathroom is tiny, old and fills with steam but the showerhead is great. The balcony was nice to sit out on but the railing is a bit sketchy and things could easily slip through it. Overall the room was in desperate need of upgrading, but it was clean and good for two nights. Bring earplugs if you're a light sleeper! Buffet breakfast not really with it, its quite small with not many options. The location is great, very close to the beach, restaurants and shopping.