I am a local and have always wanted to stay at QT, so after reading a few good and bad reviews on here I decided I would stay with my partner. The service of the porters was disgusting, they ignored me as I dragged my bags into the lobby myself and then up to my room. But at least they looked cool right? I had several encounters with staff from different areas of the hotel and they were mostly bad. I actually felt like I was an inconvenience, not a valued guest. On a positive note, one staff member stuck out like a sore thumb as his service was excellent, very friendly and polite. I think he was the head porter or concierge, he had short dark hair and was quite tall, so thank you to him. The rooms are lovely and bright and clean. The bed is great, really comfortable. There was some 'make your own lemonade' in our room when we checked in, which would have been delicious if there were lemons and soda water to go with the sugar syrup. After calling down to reception and waiting half an hour we gave up and went out. The decor of the lobby and hallways are bright, fresh and modern but in some areas they have gone too far and it looks a bit cheap and tacky.
I wasn't going to write a review of my stay in late January, but after reading Sas Rowlands replies to the negative feed back I have changed my mind. Sas, surely you don't expect us to believe that every negative review on here is a blatant lie that we have just made up about your hotel. I agree with a lot of the negative reviews as I experienced different aspects of them myself when I stayed, so know them to be true. The 'we are too cool to serve our guests' culture of your hotel is evident both in your replies and the attitude of your staff when I stayed. We are your guests, it is because of us you even have a job. A polite, respectful, truthful answer to negative reviews will get you a lot further than lying about our comments and dismissing them as false.
Sas is letting the whole QT team down by replying to these reviews in such a disrespectful manner. I will never stay here again, and I will be telling everyone I know not to stay here. In a word the entire experience was unprofessional.
- Hotel Gold Coast International
- Gold Coast International Surfers Paradise
