After previous reviews we were confused about what to expect and were really pleasantly surprised. We were located on the 34th floor and despite other reviewers having issues, we were not disturbed by any street noise, there were no lift issues and the staff were nothing but helpful - special mention goes out to concierge. Our room was very clean, and everything was in good repair (except the glass sliding door-we did have to jam a theme park brochure in the sliding bit to stop it rattling, but being up so high I guess the wind factor has to play a role). We didn't have our room made up one day and a note under the door said that our hang sign said Do not Disturb. This wasn't the case, but our room wasn't too bad anyway so no biggie. There is shopping (including Woollies) at ground level, the bus stop is across the road and the bar in the foyer does great coffee. All sorts of cusine within walking distance. We would definitely stay again.

Big pompous name for an ageing property. Pay for internet service - some rooms have it, some don't. They'll put you in a room that's supposed to have it, but doesn't.

Location is quite all right, but front desk not particularly helpful, rooms are only okay. Some have two doors to get through because they're separate yet conjoined rooms.

What a mess!

I booked a family room here for 2 adults and 2 older teenagers during schoolies week. My teens were here for the schoolies part. We checked in and were told the pool was shut for renovations and we could swim across the road in the Islander hotel pool. It would have been nice to know this when i booked. The pool across the road had food and bottles and whatever else was thrown of the balconies by schoolies in it. I had a family room which consisted of i bedroom with double bed and no TV in it and the maim room which had 2 double beds in it and a very old TV. The bathroom was the smallest bathroom ive ever seen in any hotel/motel and was so badly in need of updating, the whole room needed updating. This hotel was a big dissapointment for my whole family.

A group of 4 of us recently stayed at this hotel this late January 2012 and we were really not that impressed. Fair enough the location is pretty handy and central in surfers paradise, but a lot more could have been done about the cleanliness of the rooms and front desk service. we stayed just one night before moving to our more preferred hotel location. When I knelt down to pack my bag which was on the outerside of the kitchen, i felt something slightly sharp dig into my knee. I looked around on the floor and saw small pieces of glass...the leftovers of a poor vaccuum job. i got up, and as me and my companions headed downstairs, we noticed blood dripping down my leg. i had been cut in 3 places on my knee. this was alarming as we had all been walking around the room barefoot!!! the front desk manager at the time was helpful in cleaning it up after i waited for her to bring a first aid kit. afterwards, she checked us out pretty quickly and briskly said "sorry" for the poor housekeeping, but didn't try to offer anything complimentary with the apologies of the hotel. That experience aside, the rooms were ordinary and oldish looking anyway (don't believe the pics. we didnt get those) and the pools were under maintenance. So really, if you just want a place to sleep, then sure - go to the Hotel Grand Chancellor (Surfers Paradise). But remember to keep your shoes on at all times!!!