Overnighted mid May, 2012. Went down to the restaurant for a meal, one first ones to arrive and order the complete meal at once, entree and main. Entree of oysters, dehydrated and tasteless, everyone else sent theirs back. Main course never arrived, after 1.5hrs asked where it was and order was never placed, they served us (entree) before our child which we left untouched until the kid had something to eat first, 20mins later. We then asked for the meals to be sent up to the rooms, this was prepared in 10mins flat so how it arrived with the salad limp and and chips soggy and a so called prime piece of beef about the size of two fifty cent pieces, how rude to charge us $26 for slops that should have been sent to the pigs. Two other customers told me they NEVER eat here and only stay because its conveniently located. But the main thing that upset me was that they charged my credit card for the entire contents (security apparently)of both rooms and 5 days later still have not refunded me. I told them that taking money out of my account for goods I had not used was stealing. All up they took $750 from my account for 2 rooms for an overnight stay. Staff did not care and the manager to this day has not even bothered to call to offer an apology or compensation. One staff member told me that there is so much back stabbing and agro amongst staff the whole place was uncoordinated and out of control. Then they allowed a bunch of trashy hooligans in the bar area scream out obsenities and insulted customers sitting in the dining area. What a joke this place is. NEVER AGAIN!
- Official Description (provided by the hotel):
- Traditional Hotel in 7-story building dating from 1864. ... more less
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