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Ramada Resort Port Douglas – reviews, photos

4.0 of 5
316 Port Douglas Rd, Port Douglas, Queensland 4877, Australia (Formerly Mercure Port Douglas Treetops Resort)
Hotel amenities
Ramada Resort Port Douglas
Ranked #34 of 48 hotels in Port Douglas
3.5 of 5 stars 88 Reviews
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88 reviews from our community

    Trip type
Traveller rating
    17
    41
    20
    5
    5
Date Rating
Cairns, Australia
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Wonderful Stay with Wonderful Service”
4 of 5 stars Reviewed 12 February 2012
1
person found this review helpful

Recently I had a quick trip to Port Douglas and decided to stay at the Ramada Resort on a wim. I am not much of a resort type person but I was so surprised. It wasn't the typical layout. There were lots and trees woven into the design of the building and I did feel like I was surrounded by nature. The restaurant was awesome (recommend the breakfast which includes waffles) and the staff were just so warm and helpful. The room was also lovely.

Room Tip: I didn't book my room in advance and managed to get a great rate which was $99.
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  • Stayed January 2012, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by Diana P for Port Douglas
Ask Diana P about Ramada Resort Port Douglas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna Cribb, Front Office Manager at Ramada Resort Port Douglas, responded to this review
20 March 2012
Dear Diana P,
Thank you for taking the time to share your feedback after your recent stay with us.
We are thrilled you chose us for your stay and left the Resort happy with your choice.
We pride ourselves in providing a warm and helpful service and are delighted this is what you experienced during your stay, we will pass on your lovely comments to the team.
Please do not hesitate to contact us directly if we can be of any assistance with another future stay at Ramada Resort Port Douglas. We look forward to an opportunity to welcome you back.

Kind Regards,

Anna Cribb
Front Office & Reservations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Good hotel, close to a beautiful beach”
4 of 5 stars Reviewed 10 February 2012
2
people found this review helpful

We stayed here for a week during our honeymoon in Australia. Our room was very nice, plenty of room and a big bathroom. The hotel is away from the main street in Port Douglas so it was fairly quiet. There was a shuttle bus which would take you to the main street and back for a few dollars. The pool was disappointing in that it remained covered in shade nearly all day. Luckily the beautiful beach is a short walk away so we spent our days there instead. The hotel restaurant serves very nice food but limited in its choice. It was obviously popular though as it was difficult to get a table without booking. Look out for Bozo the Cockatoo in the lobby. He does like a scratch behind the ear occassionaly but I also saw him try to eat a few people's fingers when they disturbed him when he was sleeping! Also I was gutted that although we were on honeymoon we didnt have anything extra in our room :(

  • Stayed August 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask K j about Ramada Resort Port Douglas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna Cribb, Front Office Manager at Ramada Resort Port Douglas, responded to this review
20 March 2012
Dear K j,
We very much appreciate you taking the time to share your feedback with us.
Congratulations once again on your recent Wedding & Honeymoon celebrations.
We are delighted you enjoyed your time in Port Douglas.
I am genuinely sorry to hear that your special occasion was not recognised during your stay. If we are aware of such celebrations we always do our best to ensure something special is organised. On this occasion something may have been overlooked and for this I sincerely apologise.
In regards to your comments on the shaded areas of the pool, majority of the time the shade is a welcome reprieve from the summer heat, however I am disappointed to hear that you were not able to enjoy some sun during the times you chose to visit the pool. I am glad that you were able to enjoy Four Mile Beach as an alternative.
Once again we thank you for your review and do hope to welcome you back to Ramada Port Douglas in the future.

Kind Regards,

Anna Cribb
Front Office & Reservations Manager
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Murrieta, California
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Beautiful hotel scenery”
4 of 5 stars Reviewed 5 February 2012

The hotel's outside decor and greenery was beautiful. The rooms were OK, but we were only there one night, so we mostly just slept there and then we were off exploring again.
You could walk to the beach from the hotel, it was fun. There is a park on the way with exotic wild birds flying high in the trees and a couple of vines for the kids (and me) to swing on.
We stopped at 'Mossman Kebabs" for a quick breakfast before the drive up to Daintree. The owner was very nice and the breakfast was delicous.

  • Stayed October 2011, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Nancy808 about Ramada Resort Port Douglas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna Cribb, Front Office Manager at Ramada Resort Port Douglas, responded to this review
20 March 2012
Dear Nancy808,
Thank you for sharing your feedback on your recent experience at Ramada Resort Port Douglas.
We are delighted you chose us as stopover during your Port Douglas explorations.
Should you visit Port Douglas again in the future, please do not hesitate to contact us directly to organise another stay with us.
We look forward to an opportunity to welcome you back.

Kind Regards,

Anna Cribb
Front Office & Reservations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
“Ramada Resort Port Douglas, Port Douglas”
4 of 5 stars Reviewed 4 February 2012

Very good hotel to stay at and will recommend it to anyone willing to travel to Port Douglas for a relaxing break.
Most of the staff were friendly and are customer service pros.
In particular, the restaurant staff is excellent and would recommend the friendly staff.

The place was an excellent base of operations to discover the area and the staff at the reception even arranged bookings for tours with no fuss at all and excelled at being pleasant through and through.
The cleaning staff too were practically invisible, yet they managed to clean our room everyday!!

But overall, a great experience with excellent staff that truly enjoy assisting clients. Truely enjoyable stay.

Room Tip: Contact the staff at reception a week ahead and they will gladly assist you with your queries, quite...
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  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Jean Y about Ramada Resort Port Douglas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna Cribb, Front Office Manager at Ramada Resort Port Douglas, responded to this review
20 March 2012
Dear Jean Y,
Thank you for taking the time to provide feedback on your recent stay with us.
We are just delighted that you enjoyed Ramada Resort Port Douglas & the various activities Port Douglas has to offer. We are also thrilled you were provided with the excellent service our staff are renowned for during your stay. Your lovely comments will be passed on to the Team.
Should you consider visiting Port Douglas again in the future, please do not hesitate to contact us directly as we look forward to an opportunity to welcome you back to Ramada Resort Port Douglas.

Kind Regards,

Anna Cribb
Front Office & Reservations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wotton-under-Edge
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Honeymoon in 2000”
5 of 5 stars Reviewed 3 February 2012
2
people found this review helpful

This hotel was perfect, we arrived on our honeymoon after spending time in Sydney and Uluru.
We checked in and were upgraded to a suite, the first night we went to dinner we were shown to the end table by the pool, perfect for couples.
The staff were very attentive.
Port Douglas is such a lovely place.
We tried to book a rainforest with a company but the concierge wouldn't book it, instead she phoned Gary's safari -this was the highlight of the trip, it was simply amazing!!

  • Stayed March 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Beaumontsquare about Ramada Resort Port Douglas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna Cribb, Front Office Manager at Ramada Resort Port Douglas, responded to this review
20 March 2012
Dear Beaumontsquare,
Congratulations on your recent Wedding & Honeymoon.
We very much appreciate you taking the time to share your feedback with us and thank you for your lovely comments which will be passed on to the rest of the Team.
We are delighted you were able to enjoy a romantic poolside dinner in the Tree Bar & Grill as well some of the areas wonderful sights.
I do apologise you were not able to experience the Rainforest tour that was your first choice however am very happy you were provided with an alternative that you enjoyed.
We hope you enjoyed the rest of your time in Australia.
Please do not hesitate to contact us directly should you consider visiting us again in the future.

Kind Regards,

Anna Cribb
Front Office & Reservations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Ramada Resort Port Douglas

  • Mercure Port Douglas
  • Port Douglas Mercure
  • Treetops Port Douglas
Address: 316 Port Douglas Rd, Port Douglas, Queensland 4877, Australia (Formerly Mercure Port Douglas Treetops Resort)
Price range (per night):* INR5,517 - 9,809

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Ramada Resort Port Douglas
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