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Citysider Holiday Apartments – reviews, photos

3.5 of 5
17A Upward Street, Cairns, Queensland 4870, Australia
Hotel amenities
Citysider Holiday Apartments
4.5 of 5 stars 101 Reviews
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101 reviews from our community

    Trip type
Traveller rating
    59
    39
    1
    1
    1
Date Rating
London, United Kingdom
1 review
“Stay at Citysider Holiday Apartments”
5 of 5 stars Reviewed 5 February 2012

We would thoroughly recommend Citysider's to any family looking for a base in Cairns. The apartment was clean and well appointed and the pool was excellent. Even better was the fabulous and friendly service by Therese and Walter. Help with settling in, finding our way around, booking trips, even a lift to get our mobile home .... nothing was too much effort. All in all, we couldn't have asked for more - and at a reasonable price too. Thank you!

  • Stayed November 2011, travelled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask F L about Citysider Holiday Apartments
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tønsberg, Vestfold, Norway
1 review
“Good choise”
5 of 5 stars Reviewed 18 January 2012

We choise Citysider based on information we found on tripadvisor, and we are very satisfied. Especially all the positive words about Therese and Walter turned out to be correct. They were very friendly and helpful, and they assisted us in booking tours and car rental.

The apartment was perfect for us - two adults and two young teenagers. We appreciated the possibility to make our own meals. The kitchen could have been better equipped, but it was OK. It would be good to have a bike available, since we had to walk 15 min to come to the shopping center and 20 min to the esplanade.

We had a wonderful time in Cairns.

  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Bjørg R about Citysider Holiday Apartments
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
“REST AND RELAX”
5 of 5 stars Reviewed 8 January 2012

Friendly welcome from Walter & Teresse. My rest & relaxation started straight away with complimentry wine & comfortable apartment.
The activities that we wanted to do while on holiday were organised by our hosts & done superbly, all we had to do was be outside our room, rrady to go.
Many thanks & I recommend staying at Cairns Citysiders Apartments

  • Stayed December 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Miriata1 about Citysider Holiday Apartments
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hartmann, General Manager at Citysider Holiday Apartments, responded to this review
9 January 2012
Dear Miriata1,

Warm greetings from Citysider Cairns Holiday Apartments...

Thank you for your kind review. It is always a pleasure to receive positive feedback.
We will pass your kind comments to our team, as encouragement to provide even better service in the future.

We are looking forward to your next visit and also welcoming your friends and family to Citysider Cairns.

Best wishes,
Citysider Cairns - Management team
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London, United Kingdom
Contributor
13 reviews 13 reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
“an unfortunate experience”
1 of 5 stars Reviewed 6 January 2012

We booked 3 nights in a 2 bedroom apartment, but ended up leaving after 1 night. A combination of circumstances affected our stay and contributed to our decision to leave after just one night including cockroaches in the bathroom and the living room, some of the electrics not working meaning we couldn't use any kitchen facilities, watch TV or use the laundry facilities (though the owners did let us use laundry facilities in another apartment), cobwebs on some of the walls, very dirty carpets in the bedrooms and rubbish under one of the beds. For the price paid, we were entitled to expect far far better room conditions than those we endured. To their credit, the owners, who were a very helpful European couple (Swiss and German), apologised for our experience and immediately offered us a refund for the remaining 2 nights. I hope that our experience was a one-off and judging by other reviews (which we had used in making our booking), other guests do not appear to have had these issues so hopefully the owners have dealt with the problems that impacted on our stay there.

  • Stayed December 2011, travelled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask LovesTravel1982 about Citysider Holiday Apartments
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hartmann, General Manager at Citysider Holiday Apartments, responded to this review
9 January 2012
Dear Loves Travel 1982

Thank you for taking the time to express your experience while staying at our resort.
All the apartments have been treated in December by our professional pest control people.
When we prepared and checked the apartment before your arrival, we did not find any cockroaches. Insects are a constant companion in the tropics and when the rainy season starts they are looking for a nice and dry place.

We highly appreciate your feedback, which is very useful as we strive to continuously improve our service and products.

Best regards
Citysider Cairns - Management team
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Nhulunbuy
1 review
“Family Group”
5 of 5 stars Reviewed 5 January 2012

Good value for money; a friendly and obliging owner couple; good spacious comfortable apartment. Very clean, a good washing machine and dryer a bonus. Good parking, ten minute walk to Cairns Central. I could not fault anything, best value in town. Thank you to Therese and Walter for their caring approach and their management style which is reflected in your well maintained property and happy customers.

Room Tip: Ground floor close to pool and reception good for little ones and elderly.
See more room tips
  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask jennylav about Citysider Holiday Apartments
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hartmann, General Manager at Citysider Holiday Apartments, responded to this review
9 January 2012
Dear jennylav

Thank you for taking the time to express your good experience while staying at our lovely resort.
We highly appreciate your feedback as this is very useful for our further review as we strive to continuously improve our service and products.

Once again, thank you and we are looking forward to welcoming you and your family and friends again in our resort.

Best regards
Citysider Cairns - Management team
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Additional Information about Citysider Holiday Apartments

17A Upward Street, Cairns, Queensland 4870, Australia
Price range (per night):* INR5,127 - 7,969

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