We hired two of the three bedroom "swimout" apartments for the weekend. In hindsight one apartment probably would have been spacious enough for all of us, but was great to have the room to move. Nothing to complain about

We stayed in room 29 for one week with our relatives from Ireland and our three children. We absoutley loved our stay. The facilities were excellent and the staff friendly and helpful. The location is fabulous, with a miriad of options for dining and entertainment to suit all ages and tastes. The view from our balcony was to die for, so much so we enquired about apartments for sale! We will definately stay again. SM

We stayed in Room 18 for 1 week with our 2 children aged 3 yrs & 2yrs. We loved everything about our apartment and found nothing to fault. the staff were friendly at every stage of our stay. the location is fabulous, especially for entertaining the kids. our apartment was clean and well decorated. the apartment was big enough to please everyone, especially when entertaining friends. we didn't want to leave and will absolutely stay again.

We stayed in a three bedroom apartment at Waters Edge in late September 2011. In this time we experienced countless problems, including cleanliness issues which seem to be mentioned often (yet are not addressed by staff or management). These problems included:
- Cockroaches: this was the first thing we found upon entering the apartment was a couple of cockroaches on the walls.
- Cleanliness: the benches and floors were sticky when we arrived (meaning my mother mopped the floor on her holiday), the towels had stains on them, as did the couches, there was other peoples hair in the shower, the toilet was dirty and the corners of the bathroom had little piles of dust and dirt.
- Reception unmanned: reception was very rarely manned, we were told by reception that we MUST check out at 10am as cleaners were coming to our room. When we left our room at 10.30, there were no cleaners in sight and reception was unmanned meaning we waited an additional half hour to check out.
- Poor Cleaners: a cleaner knocked on our door the second day we were there and as we would be leaving in 15 minutes, we asked her to return later in the day which she said she would do. However when we returned that night our room had not been cleaned. It was 'cleaned' once over the whole 5 days, which really meant that the old towels had been removed.

If you want to get an overall impression of how management think about cleanliness and customer service, all you need do is read the responses to poor reviews made by management on this site. It is clear that this apartment complex is not customer-oriented.