We stayed there in August and were very pleased with the reservation process. They accommodated us on very short notice. However, upon arrival we were met with a locked door and not a soul at the reception. We used the phone outside to call and left numerous messages with the "after hours" manager, but to no avail. This was not the start we were looking for our australian vacation with two young kids and one infant after nearly 21 hours of flying. Luckily, after about 20 minutes a guy drove up who supposedly works at their sister facility nearby and was there dropping off some stuff. He knew how to get us our keys which were available through the lockbox outside. Apparently someone forgot to email us the instructions for key retrieval. We could have been waiting all weekend otherwise. First strike.
We had also requested a cot for our infant. We found it in the room folded by the main door. Later on at night when we decided to set it up and out came several dozens cockroaches, running all over the kids bedroom. My wife horrified and again we were on the phone calling the front desk, emergency contact. Again, no response. We threw the cot outside in the common area and decided to go for a walk to get over this horrible experience thus far. Upon return there was another cot in our room. This one seemed clean but would not lock. Worse yet, the kids room now had cockroaches running around. Somehow after managing through the night, we found someone at the lobby in the morning and they moved us into a different unit and got a new cot. Second Strike
Finally, they location claims to be a luxury facility, however the rooms only get replacement towels. No vacuum or sweep. We expected more from a "luxury" apartment. The management did give us a bottle of wine for a all our troubles, but we decidedly to leave it at the apartment upon checkout. Its a great location particularly for kids given the park across the road and the cafe. A nice 5 min stroll on the boardwalk gets you to downtown where the action is, so the location cannot be beat. Beautiful views of the sunrise from our unit. We walked all of cairns from our apartment. Just wish it was kept better.
- Also Known As:
- Waters Edge Apartments Hotel
- Waters Edge Apartments Cairns
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