This was one of our favourites as it was our parents. My parents used to stay here for 8 weeks a year while they visited my brother in Cairns. We would meet them there for a week of the stay. It used to be fabulous, then new managers moved in. It is close to town, an easy walk down the esplanade to the restaurants and shops. The pool is great as is the entertainment area, bbq, fridge and sink for all to use. The rooms are fine, they are clean with kitchenettes which is very handy. We stayed in a ground floor one with a great patio area on the northern side, don't go southern as the rooms are dark and patios tiny. The old managers couldn't do enough for you but the new people (been there well over a year now) not so much. We had three of us staying and only had two pillows, had to ask 3 times for extra one. The managers have a dog which has the run of the place including the pool. This is not acceptable behaviour and I thought would be against regulations. Yuk !!! Does a dog wipe it's butt, I think not so the mind boggles at why you would allow an animal in a publicly used pool for residents and visitors alike. We brought this to the Managers attention and were assured it wouldn't happen again (well the very next day, the dog must have been hot). Not very helpful when it came to tourist attractions either, luckily my brother is a local and could help us out. It's a shame really as all us regulars will no longer be staying at this property, I would rather pay extra and stay a little closer to town and not share my holiday with a sniffiling dog and rude managers.
Such a shame!!! This was our favourite place in Cairns to stay after trying many others over the 18 years of visiting.
Room Tip: North Side, ground floor are the best !!! Big patios, full size fridge
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
30 April 2012
We appreciate your feedback and high scoring. In response to your concerns, we have since purchased all new pillows and each room contains 2 pillows per guest. We are also more than happy to provide additional linen on request. As we are a family business and live on site full time, we do have a family pet who is loved by many guests. We also pride ourselves on the cleanliness and friendliness of the complex. We apologise if at any time during your stay we came across as anything less than professional and obliging.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC