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Nomads Serpent Cairns – reviews, photos

2.5 of 5
341 Lake St, Cairns, Queensland 4870, Australia
Hotel amenities
Nomads Serpent Cairns
3.5 of 5 stars 61 Reviews
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61 reviews from our community

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Date Rating
London, United Kingdom
Senior Contributor
43 reviews 43 reviews
Reviews in 23 cities Reviews in 23 cities
20 helpful votes 20 helpful votes
“A mixed bag”
3 of 5 stars Reviewed 24 January 2012

Pros:

-Massive clean pool with some loungers
-Great bar with 3 happy hours a day + a drink special every night
-Good food ranging from free (with a drink) up to $10 including pastas and steaks
-Free shuttle into town
-Very close to the airport
-TV in private room (strangely only showing the sports channels though)
-Hot showers
-Some good free activities including an introduction to scuba diving in the pool by a great company
-Very close to airport with a quick free pickup
-Mostly friendly and helpful staff

Cons:

-Laundry facilities expensive compared to some others (wash+dry+powder=$10)
-Internet advertised at $1 per 15 mins but minimum purchase of 1 hour
-Free air-con supposed to be turned off every day at 10am but was always earlier (sometimes around 5.40am) and have to go to reception every day to ask for it to be turned back on
-House-keeping come in every day even when you are asleep. We had 3-4 people come in every day one after another just to vaccum the room. One girl walked straight in without even knocking when we were getting ready
-Timetable for weekly activities is not updated and some were not running even though we weren't told this e.g. DJ on Friday night and football tournament.
-Pub quiz.We were asked to get into teams of around 4-5 then the staff members (backpackers who are there for a long period) made a team of 9 and then won (by 1 1/2 points) then tried to sell their prize (a 2 4 1 tript o Fraser Island) to the other teams for money or beer because they didn't want it! We were informed that the same had happened the week before!

  • Stayed January 2012, travelled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask elliott86 about Nomads Serpent Cairns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryony Sumner, General Manager at Nomads Serpent Cairns, responded to this review
16 February 2012
Hiya and thanks for your review - it is great that you have taken the time to leave us such a comprehensive review that we can use to improve our service. I was not aware that the air-cons were being turned off during the night - I will investigate this with our night staff. One of the problems that we have is that some people in the room want it off while some want it on which I understand can be annoying for guests. We are now in the process of changing our activities schedule - we hope to have the soccer Saturdays up and running again very soon as it was always popular. Finally I would like to say that I am taking the quiz fraud super seriously! We frown upon people trying to sell their prizes and it has been our rule in the past to kick out anyone caught cheating so rest assured that the reign of the staff team is over! We are glad that you appreciated our pool and food and drink specials we work hard to get things right and will use your feedback to help us improve. Thanks again!
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Brisbane
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“International Franchise Failure”
1 of 5 stars Reviewed 23 January 2012

Having seen the Nomads brand at many of the cities I've travelled to I thought it was worth a try - a huge mistake on my part! The best part about the experience was the free transfer from Cairns airport (in a dodgy minibus that seems sure to fall apart any minute), and only because its so much further out of town than all the other hostels.

I booked a private room with ensuite for myself and my partner. The floor in the room was damp and smelt HORRIBLE despite our attempts to air it out during the day. Bathroom was typical backpacker quality. The room was advertised as having air-con, which it did have installed, however the staff refused to turn it on.

Moved to the YHA in town the next day - very clean and helpful staff. Highly recommend.

Haven't tried a Nomads anywhere else in the world, but its very unlikely I will after this experience. Buyer beware!

Room Tip: Private rooms are not worth the cash - Use this hostel only as a last resort if all others are booke...
See more room tips
  • Stayed January 2012, travelled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryony Sumner, General Manager at Nomads Serpent Cairns, responded to this review
16 February 2012
Hi and thanks for leaving us your comments - I am so sorry that you did not have a good stay and unfortunately you did not bring you concerns to my attention and give us the chance to fix them. We pride ourselves on being a great resort and a champion of the Nomads name and we have lots of happy guests. I cannot imagine any of my staff refusing to turn the air-conditioner on - maybe there was some confusion here. We are always happy to turn them on and off any time of day or night.
It is a shame that you did not take advantage of our free activities, huge pool, cheap tasty dinners and drink specials in the bar to enjoy your stay - hopefully you will enjoy the rest of your travels. All the best!
PS - We have also recently replaced our bus and the old faithful has been put into well earned retirement! We still offer free airport pickups and a free courtesy shuttle into the city and back throughout the day.
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“amazing!”
5 of 5 stars Reviewed 16 January 2012

If you are going through cairns make sure you stay here! its amazing!! i stayed there for a month and had the best time... make sure you dont keep your key by your cell phone cause then you have to walk down those stairs again to get it activated, amazing staff who know how to have a good time. be sure to go down to the bar and enter into all the fun games to win awesome prizes. its a little far from where the action in the main part of cairns is but they have an awesome shuttle service that is running all day till 4am. overall nomads serpent is an awesome fun clean safe place to stay!

  • Stayed March 2011, travelled with friends
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Orisha P about Nomads Serpent Cairns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryony Sumner, General Manager at Nomads Serpent Cairns, responded to this review
16 February 2012
Hi! Thanks heaps for your review it is great for us to hear that you had a good time - come and stay with us again soon! Happy and safe travels.
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Bristol, England, United Kingdom
1 review
“Great time at Nomads Serpents!”
4 of 5 stars Reviewed 16 January 2012

Arrival consisted of being picked up pronto from the airport in a speedy automobile driven by a typical Australian young dude - we all knew we'd arrived in Oz well and truly, straight away, the contrast was hilarious. We were then taken to the hostel where we collapsed in the communal area which has a chilled out vibe and a big TV and pool, so we were able to just relax and watch Inspector Morse for a while, (a small thing that made a big difference for four lazy oafs on the road).
A regular bus trip into town made living easy while we were there, and whilst we couldn't always get on board there'd always be another trip round the corner in a few minutes. The driver even helped us pick out the best place to start the night and dropped us at the door on the recommendation that his girlfriend worked behind the bar and that we should say hey!
The ultra-friendly staff helped us book an awesome barrier reef tour which we were more than happy to book through the hostel considering the great service we'd received.
On top of all this, the bar was buzzing and had good food at a variety of really decent prices.
All in all, TOO EASY

  • Stayed May 2011, travelled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Francis B about Nomads Serpent Cairns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryony Sumner, General Manager at Nomads Serpent Cairns, responded to this review
16 February 2012
Hi and thanks a million for the great review - we think you have described perfectly what we are trying to do here so it is awesome to hear that it is working and you had a great stay. How cool is the Great Barrier Reef? We loved having you stay here and hope that you can visit Nomads again soon. All the best for safe and happy travels!
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1 review
“Nomads Cairns - A great place to stay”
4 of 5 stars Reviewed 16 January 2012

After staying a week in Nomads Cairns I would definately recommend it to fellow travellers. After the free airport pickup found out that the hostel is not really central. However it did offer a free bus every hour to drop off and collect from the centre. Really really handy as cab fare one way is somewhere between ten and 15 dollars so will add up.

Had a small onsite shop for little things but every facility you need while travelling. I booked my PADI course through recommendation of Davy and my course was just fantastic, the reef is sensational. Davy's recommendation meant I had a top notch dive company and very experienced instructor who was great.

Room I stayed in was next to the shared bathrooms but always clean and never had to wait to use but the best thing was the air conditioning in the room, was a god send and ensured always had a sound nights sleep. Next to the bar but nothing too loud. I would stay again as I intend to dive the reef again sometime in the future!!

  • Stayed January 2012, travelled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Gary F about Nomads Serpent Cairns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryony Sumner, General Manager at Nomads Serpent Cairns, responded to this review
16 February 2012
Hi and thanks for the lovely review - we are so glad that you enjoyed your stay and we will let Davy know that you found him helpful. Congratulations on the PADI certification and definitely come and stay with us again next time you come up for a dive - we would be happy to welcome you again.
All the best.
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Additional Information about Nomads Serpent Cairns

341 Lake St, Cairns, Queensland 4870, Australia
Price range (per night):* INR1,170 - 4,124

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