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Mercure Cairns Harbourside – reviews, photos

4.0 of 5
209-217 The Esplanade, Cairns, Queensland 4870, Australia
Hotel amenities
Mercure Cairns Harbourside
Ranked #16 of 79 hotels in Cairns
4.0 of 5 stars 351 Reviews
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351 reviews from our community

What travellers say about this hotel
  • Free shuttle(21)
  • Very clean(13)
  • Free shuttle bus(7)
  • View rooms(7)
  • Ocean view room(6)
  • Friendly and helpful(6)
  • King bed(6)
  • Good location(5)
  • Nice hotel(4)
  • Very helpful(3)
Traveller rating
    103
    170
    60
    16
    2
Only show reviews for Family (56) | Couples (173) | Business (37)
Date Rating
Brisbane
Contributor
15 reviews 15 reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
“Best room I've had in Cairns”
5 of 5 stars Reviewed 10 February 2012
1
person found this review helpful

I travel to Cairns for work quite a bit and have tried a few hotels. My criteria for a good room generally focus around sleep quality, ability to make my own breakfast or basic meal if I choose, ability to do some exercise, and free car parking. This hotel gave a great experience on all fronts.

I had a very large room. It did face south west towards the city and hinterland as opposed to the other side of the corridor which faces the ocean, but the room benefitted in being nearly double the size.

There was a very comfy king size bed (2 x king singles together), dining suite, basic kitchen ie microwave, toaster, jug, plates etc, usual desk unit with tv, and a fairly good sized bathroom with shower over bath.

Amenities were soap, shower gel, shampoo and shower cap. I would have liked some moisturiser but you can't have everything!

There was a good sized pool that I managed to do laps in on the esplanade side of the hotel.

The basement held some cars (rest open air parking) and I noticed an ice machine and coin laundry there.

Breakfasts (if you get it in the restaurant - I didn't) were quoted at $15 for continental or $18 for full cooked if paid for at the check in desk.

They have a free shuttle into the centre of town (this was on the quiet end of the esplanade).

All in all a great night sleep was had with the comfy bed, block out curtains, good air-conditioning and quiet room in general.

Very clean & comfy.

Room Tip: There are 2 towers, I'd ask for the Esplanade side tower. If you don't want the view, ask fo...
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  • Stayed February 2012, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Posted by an Accorhotels.com traveller
Orange
1 review
“Business travellers take note”
5 of 5 stars Reviewed 5 February 2012

  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Posted by an Accorhotels.com traveller
Townsville, Australia
1 review
“very relaxing break”
5 of 5 stars Reviewed 1 February 2012

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
mossman
Contributor
20 reviews 20 reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
“very helpful staff”
5 of 5 stars Reviewed 24 January 2012

My 2 daughters and I spent a night at the Mecure Harbourside this week. While the girls attended a show at the Civic Theatre, I got to spend some time in the pool and to just chill out, lovely. We were fortunate to grab a last minute bargin and although our room didn't have a sea view it still had a small balcony which looked out to the mountains to the west of Cairns.
Some of the furniture and fittings in the room were showing a bit of wear and tear but regardless of this the room was spotlessly clean as were all the communal areas. We had one small problem with the wireless connection to our room due to the rooms position and could only use the wireless whilst standing by the door, the staff did their best to fix the problem and in the end did not charge us for the limited usage we finally ended with.
The foreshore position of this resort is lovely and as check out is not until 11am we were able to spend the morning walking the waterfront enjoying the wonderful scenery. I would definitely stay at this resort again.

Room Tip: Pay a little more and get a room with a view over the Cairns waterfront Room 231 has limited wirele...
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  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Great stay, very friendly staff.”
4 of 5 stars Reviewed 23 January 2012

unfortunately could only stay in Cairns for 1 night on a business trip but took the family along, 4 of us in total. Children 14 and 10yrs.The trip from the airport in a taxi was only about 10 mins and around $23. Arrived about midday and had lunch by the pool. Despite there being only 1 lady serving and 3-4 tables of guests she did a good job. We were served promptly enough and everyone was happy with the food. We had the Caesar salad, Lamb curry, a Chicken wrap, and wedges. All fine. The room was clean and had a small balcony with a view of the water. I found the staff to be very personable and helpful at all times. The family used the pool while I went to my meeting and said it was clean and nice warm water. The shuttle bus service was punctual and we would have tried the walk into town but it rained quite heavily. We would certainly stay again. It suited our family perfectly for a short stay.

  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Mercure Cairns Harbourside

  • Accor Cairns Harbourside
  • Mercure Cairns
Address: 209-217 The Esplanade, Cairns, Queensland 4870, Australia
Price range (per night):* INR5,684 - 10,254

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Mercure Cairns Harbourside
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