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Mantra Esplanade Cairns – reviews, photos

4.0 of 5
53 - 57 The Esplanade, Cairns, Queensland 4141, Australia (Formerly Outrigger)
Hotel amenities
Mantra Esplanade Cairns
Ranked #20 of 79 hotels in Cairns
4.0 of 5 stars 202 Reviews
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202 reviews from our community

What travellers say about this hotel
  • Bedroom apartment(10)
  • Great location(9)
  • Friendly and helpful(7)
  • Very nice(7)
  • Night market(6)
Traveller rating
    84
    74
    25
    12
    7
Only show reviews for Family (49) | Couples (64) | Business (12)
Date Rating
Darwin, Australia
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
“Poor”
2 of 5 stars Reviewed 31 January 2012
1
person found this review helpful

Uncomfortable beds, lumpy pillows and above a pub. If you value your sleep do not stay here.The room was average for what it was and not very clean. Cutlery and plates supplied had been used before and not cleaned before being put away.The pool was dirty with bandaids floatng in it mould around the interior and so dirty people had inscribed their names in the grime. I tried to speak to the front staff about my issues the girl did not care. . Does not have full kitchen facilities as expressed on the hotel website not equipped to handle a long term stay.

  • Stayed January 2012, travelled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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See 3 more reviews by NGibbs for Cairns
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mantraesp, Front Office Manager at Mantra Esplanade Cairns, responded to this review
8 March 2012
Dear NGibbs, Thank you for taking the time to provide feedback on your recent stay. It disappoints me to hear of the shortcomings you have reported from housekeeping and staff attitude. This is certainly not up to our usual standard, and has been addressed with staff. Once again my apologies for your less than ideal stay with us.
Regards, Chris Shaw, Front Office Manager, Mantra Esplanade
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Cambridge, New Zealand
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“If you want a prime location this is the place to stay”
4 of 5 stars Reviewed 14 January 2012
1
person found this review helpful

Stayed for four nights January 2012
Had a one bedroom ocean view apartment. Great views from balacony.Prime location for watching the bat exodus in the evening.
Wink restaurant has stunning food and service
The pool is not very big so can be a bit crowded. No sun umbrellas either so i wouldn't pick this hotel if you intend to spend loads of time by pool.However for me this was perfect and the public esplanade lagoon is right outside anyway.
Could not get the in house movies on the TV and the airconditioning in the lounge was stuck on 16 degrees.I did not mention to staff however but im sure they would have sorted it if i did bother as they provided superior customer service whenever i went to the desk.
Have marked down the sleep quality as found the bed uncomfortable

Room Tip: Ocean side is lovely
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  • Stayed January 2012, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Perfect location”
4 of 5 stars Reviewed 4 January 2012

Returned from a lovely 4 night stay at the mantra. The hotel was great, lovely clean room, friendly and helpful staff and the location is amazing, right opposite the Esplanade pool. The hotel also has a pool, gym and jacuzzi which is great. Also would recommend the courthouse restaurant and bar within the complex, great food and very reasonably priced.

  • Stayed December 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask tango33 about Mantra Esplanade Cairns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint Paul, Minnesota
Senior Contributor
25 reviews 25 reviews
Reviews in 15 cities Reviews in 15 cities
21 helpful votes 21 helpful votes
“Fantastic!”
5 of 5 stars Reviewed 26 December 2011
2
people found this review helpful

We stayed in a hotel room for one night before going out on the reef and then 2 nights in an apartment upon returning from the reef and it was great! The location is incredible and you can't ask for a better spot. Our room had a view of the lagoon which was great. We could also see the jetty that we walked to for our GBR trip. In addition we were right by all the great restaurants and shops including the night stalls and Australian Target. The rooms were very clean and well appointed. The washer/dryer were fabulous and the air conditioning worked so well we even got chilly one night and had to turn it down. They kept our suitcase for us the one night that we were on tour on the reef which was quite nice. They do charge for using the safe which just doesn't feel right in this day and age! However the price for the rooms was good. Feel great about booking the Mantra. I would go back in a heartbeat and would tell all my friends to stay here.

  • Stayed November 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask SusieFromMN about Mantra Esplanade Cairns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palermo, Italy
2 reviews
“Not satisfacted at all! Luckly were only 3 nights!!!”
1 of 5 stars Reviewed 21 December 2011

Very disappointed for the price payed ( 500dollars for 3 nights!).. The room wasn't very good..
TV programs poor, jacuzzi not working, public Internet service and public PC out of orders, extra charge for room cleaning staff and extra charge for towels change and more and more!
What an hotel!? Few times I reported all the broken things but all the staff keep saying was: Oh, thanks.. I will take care of it!
DON'T EVER CHOOSE THIS MANTRA.. BETTER THE ONE JUST FEW METERS DOWN THE ROAD!

  • Stayed November 2011, travelled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask GiovanniDP about Mantra Esplanade Cairns
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mantraesp, General Manager at Mantra Esplanade Cairns, responded to this review
3 January 2012
Dear GiovanniDP,

Thank you for taking the time to provide feedback on your recent stay with us.

I am sorry to hear you were disappointed with some aspects of the hotel.

This is not up to our usual standard and I apologise for any disappointment you experienced during your stay.

Regards
Gaye Coughlan
General Manager
Mantra Esplanade
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Additional Information about Mantra Esplanade Cairns

  • Mantra Esplanade Hotel Cairns
  • Mantra Esplanade Resort Cairns
Address: 53 - 57 The Esplanade, Cairns, Queensland 4141, Australia (Formerly Outrigger)
Price range (per night):* INR7,524 - 13,877

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