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Park Regis City Quays – reviews, photos

4.0 of 5
6 Lake Street, Cairns, Queensland 4870, Australia
Hotel amenities
Park Regis City Quays
Ranked #52 of 79 hotels in Cairns
3.5 of 5 stars 42 Reviews
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42 reviews from our community

    Trip type
Traveller rating
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    17
    9
    4
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Date Rating
Seattle, WA
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Cheap, and it shows.”
3 of 5 stars Reviewed 11 October 2011
1
person found this review helpful

There's nothing fundamentally wrong with the Park Regis. The rooms are clean and comfortable, and the price isn't horrible. But, the front desk is at best passive and at worst actively unhelpful, all the while making the visit feel like an imposition on them. Coupled with an incredibly annoying habit of charging for EVERYTHING extra (another towel? $1.00. Water? $4.00), and front desk hours that would make a banker envious, the overall vibe is definitely non-welcoming. Next time, I'll spend a little more to feel like I was on vacation, not going to a tough-love rehab center.

  • Stayed October 2011, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask PrintDevil about Park Regis City Quays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWHG_Operations, General Manager at Park Regis City Quays, responded to this review
6 November 2011
Dear PrintDevil


Thank you for your recent stay at the Park Regis City Quays and your feed back dated 11th October 2011. I would also like to assure you that we greatly value your feedback.

I am disappointed to hear that you found the staff unhelpful. We pride ourselves on excellent service at Park Regis City Quays. I have briefed the staff on your feedback and ensured they are aware of correct service standards.

Regarding the additional charges for towels & bottled water, we provide these extra services and items for purchase for the convenience of our guests, and do charge a fee for some, which is not built into the room rate, in order to offer competitive room rates to our guests.
Thank you very much for taking the time to provide your feedback, and we hope to see you again at Park Regis City Quays and ensuring your next stay is more comfortable & enjoyable.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
“Park Regis saved our vacation!!”
4 of 5 stars Reviewed 10 October 2011

Originally checking into an awful pre-booked hotel in Cairns - we were lucky enough to find the Park Regis. It was a GREAT value, the room was clean, updated and comfortable. My one complaint - our last evening we had to wake up at 3 AM and the room below us was VERY loud all night and reception closes in the evening so it was difficult to find staff who could help with the situation. However, we loved the room and the location was very convenient as it was close to everything! Definitely recommend.

  • Stayed September 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Lv2Trvl2012 about Park Regis City Quays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Townsville
1 review
“Very enjoyable stay”
4 of 5 stars Reviewed 9 October 2011

Recently stayed here and could not fault the property. From booking to check out everything was handled in a friendly and efficient manner. The details for an after hours arrival were clear and precise. The street noise did carry at night, but when it came time to go to bed, the bedrooms were quiet and no street noise disturbed a good night's rest. The location is excellent. I would stay here again with no hesitation.

Room Tip: There are 2 Park Regis propeties side by side. Both are excellent.
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  • Stayed October 2011, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Andrew W about Park Regis City Quays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane
Senior Contributor
28 reviews 28 reviews
Reviews in 19 cities Reviews in 19 cities
9 helpful votes 9 helpful votes
“A perfectly comfortable property at a reasonable price”
4 of 5 stars Reviewed 27 September 2011
3
people found this review helpful

After reading the reviews on here I was really concerned about staying at this property however we had already booked the property at a good price and so decided to continue with our stay. We stayed in a two bedroom superior apartment which consisted of a one bedroom and a studio room with a common entrance foyer. We initially stayed for 4 nights on level 2 and then returned later after a trip to Fitzroy Island and stayed for 2 nights on level 6. We didn't have any problems with this property at all. The staff were efficient, maybe a little distant, but this didn't bother me and I didn't have any reason to address them apart from check in and the occasional hello as we walked in and out of the entrance door. We had no problem with the room as it was very clean and tidy with modern amenities. At the rate we booked, one of the conditions was that the room would not be serviced daily so I didn't expect the room to be serviced, however it was serviced every single day of our stay and this was a fantastic bonus for us and we were very appreciative of this. One thing I found strange was that the property insists on payment up front when checking in. I have never experienced this before at any other property. In our circumstance it was probably a positive thing as both times we checked out prior to 6am in the morning and were able to just drop the key in the box as we left. I loved the proximity of this property to the restaurants and the bars as it was not a huge walk but enough to get some daily exercise. It was also very reasonably priced in my opinion as I believe the occupancy rates are very low. The pool on the roof was clean but the kids didn't swim as the water was too cold.

Room Tip: Choose the Lake Street side otherwise you will be looking straight at another building which is betw...
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  • Stayed September 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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See 5 more reviews by Bindi1974 for Cairns
Ask Bindi1974 about Park Regis City Quays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canberra, Australia
Senior Contributor
45 reviews 45 reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
“Great location for conferences”
4 of 5 stars Reviewed 28 June 2011

I stayed at the Park Regis while attending a conference at the nearby Convention Centre. The location could hardly have been better for this purpose.
The rooms themselves were very comfortable, with excellent beds. I shared a two bedroom apartment with a colleague, and the privacy was excellent, with the second bedroom set up very much like a hotel room with its own bathroom, large TV, toaster and kettle.
Cooking facilities were good, but much of the equipment was tired and wearing out, and the knives were so bad I may as well have tried cutting my steak with my little finger.
This isn't the quietest place; there are hotels and apartment blocks all around, and it can get a little noisy. Rooms at the back of the property overlook a neighbouring hotel's pool, which has a noisy fountain that runs well into the night.
As many others have said, service is minimal. It is quite adequate, though, for anyone who's not American. If you want a comfortable bed, a nice lounge area and the facilities to self-cater on the edge of the CBD, this place is excellent.

  • Stayed April 2011, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask trevar about Park Regis City Quays
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Additional Information about Park Regis City Quays

  • Park Regis City Quays Cairns
Address: 6 Lake Street, Cairns, Queensland 4870, Australia
Price range (per night):* INR5,796 - 11,648

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