My husband and I spent 5 nights here with our 10 year old son. We were very happy with our room - 0604. The bed was very comfortable and our son slept on a very good quality fold out bed. The kitchen was great with a full size fridge and oven and to my husband's delight - a dishwasher. The domestic staff were lovely and so very thorough and the staff on the front desk were a pleasure to deal with.

We will definately come and stay here again.

I stayed in a one-bedroom apartment here for a 2-night business stay. I was very pleased with the standard in almost all respects.

Sleep comfort was very good - nice bed and good quality sheets. Aircon was fine in the middle of summer.

Lounge area and kitchen were also fine and were pretty well appointed. Everything worked and cleanliness was excellent. Internet access was pretty good for routine browsing. Cost is $20 per 24 hours which is the usual rip-off.

Location was very convenient for me. I had to check out very early (4:45am) and was able to do a no-hassle key drop at the unattended front desk. Staff were friendly and knowledgeable.

The only downside to the stay was the bathroom. In quality terms, the bathroom does not match the rest of the apartment. It is very plain with cheap quality fittings. It looks pretty drab. The worst part was the shower head - a water conserving device that sprays you with a fine mist. Frankly, this was disappointing. If you like a relaxing shower at the end of a tough day, don't stay here.

I didn't have time to check out the pool or gym so I can't comment on those. There is no room service but there is a restaurant at ground level. It looked good but I ate elsewhere.

If my company puts me in this hotel again I will be happy enough. I would be even happier if the management installed decent shower heads.

I spent one week at The Oaks 212 Margaret in Brisbane and had a fantastic time. I was slightly apprehensive because on this occasion I was a female travelling on my own although I would be meeting up with my nephew, his wife and their new-born son who live on the outskirts of Brisbane.

From the moment I checked in to the time I left I was impressed with the helpful and friendly Reception staff. Nothing was too much trouble including explaining to me how to use the phone card I had just bought from a local store.

I have seen comments on Trip Advisor about the staff being rude but the only evidence of rudeness I saw was from other guests towards the staff.

Upon arrival I was handed some paperwork which included a comprehensive list of apartment and building facilities. This clearly stated what I could expect from my stay, including cleaning arrangements, and I have no complaints whatsoever.

I was fortunate to be allocated a one-bedroom executive apartment on the top floor. The apartment itself was superb with views towards the Botanical Gardens and the River. It was more than adequate for my needs, was clean and tidy, had a washing machine and tumble drier in a cupboard in the bathroom, and the quality of the bed linen and towels was superb.

I would also comment on the safety elements of this hotel. As well as a door key you are given a security fob key which you need to swipe in order to activate the lift, gain access to your apartment floor, level 5 (where the Gym, Pool and BBQ area are located), Car Park levels as well as afterhours access to the front entrance between 10 p.m. and 6 a.m. This extra security definitely gave me peace of mind knowing that access was strictly limited particularly when Reception was closed.

The Hotel is very conveniently situated in CBD within easy walking distance of many of the sights, especially the shopping and dining. I found it very simple to find my way around. It is worth buying a “round-trip” ticket (AUD 5.20) on the City Cat which takes just over 2 hours stretching from The University of Queensland at one end to Apollo Road at the other.

Whilst in Brisbane my digital camera batteries “died” but I had left my charger in the UK. Reception advised me to go to JB Hi-Fi located at 195 Albert Street (about 10 minutes’ walk) where Prakash couldn’t have been more helpful. He originally suggested that I purchase a new charger but when he realised I already had a charger and that the Australian version wouldn’t work in the UK, he very kindly recharged my battery in the shop for free. What a fantastic service and so unexpected.

To sum up, Brisbane is a lovely city and there are many hotels to suit every budget. I would definitely use the Oaks 212 Margaret again due to its convenient location, good security for a woman travelling on her own and excellent facilities. It is worth paying a supplement for a larger room on a higher floor – Room 3005 was superb. All of the staff were very friendly and helpful and were more than willing to give me any assistance I required.

We stayed for 2 nights in an one bedroom executive apartment on the 29th floor, which turned out to be a two bedroom with balcony and a great view towards the river.
Check in was striktly after 2 pm (we arrived at 1:15 and had to wait) and staff was quite unfriendly.
The apartment needs refurbishment and most of all general cleaning:
drapes coming off the tracks, spotted carpet, burn holes in the sofa, mould in the shower.
Kitchen equipment was insufficent, there was not even a pan.
Complaining about this at reception, they promised to bring one, but it never arrived.
On our departure we had a word with the manager.
She promised to take care about our complaints in future and seemed to be glad someone told her.