When we arrived to check in after our flight from Cairns, reception was closed. We called the number repeatedly before someone finally answered. We were told that we missed our check in and that if they wanted to they could cancel our reservation, even though we paid months in advance. He actually said this several times. It is not good consumer service to threaten your paying guests with cancelling their room, with no refund, especially guests that are travelling with an infant and a toddler, and who paid in full in advance. He finally put us in a room that looked like a concrete prison cell, all for the "bargain" price of $158.00 per night. Please look at the pictures I posted. I also had to kill a cockroach. I wouldn't recommend this place to anyone. I would recommend however that the proprietors take a class or two in customer service.
