We booked this room over the internet for one nights stay to go to the airport early morning. We booked a Queen deluxe room (queen bed and single bed) as well as a portacot for our 2 adults and 2 preschoolers. Unfortunately the room was tiny and with a portacot there was barely enough room to move around. There was no room to store all our luggage and I was also disappointed with the very basic kitchen facilities. I was mislead by the photos on the internet that there was a large kitchen, but I think maybe we needed to get a bigger room or ask for this when booking? The bathroom was also tiny and overall the size of our unit made our stay quite uncomfortable. Im glad we only stayed one night.
However, despite the size, the rooms were very clean and tidy and looked like they had been recently renovated. The service was good, however it was inconsistent between different assistants. We didnt order any food, but the room service meals looked nice. We got a free bus transfer in the morning for 2 adults and had to pay for AUD$10 for each additional person which was ok. We did a lot of research on airport motels and this seemed the best, however overall I thought that none of them were good value for money. Maybe just the reality of staying close to the airport? The nearby road was also very noisy but luckily we werent staying in an apartment on the roadside.

All round very good.
Well maintained and serviced. Very good location whether needing the airport or the city.
Close to new shops at the river (5 min walk).
Breakfast available.
The pool whilst small is very clean and nicely set.
Minimal road noise as rooms well located toward rear of block behind main building.
A little expensive but overall worth it considering well rested.

The trouble with these feedback forums is that mostly only the whingers bother to leave a comment so I'm going to do something I've never done before nad leave some feedback to balance the books a little. I stayed for 3 nights and used the conference room for 2 days. From my first enquiry handled by the owner Jan, the service was oustanding. Upon my arrival the receptionist (sorry, didn't get her name) was very friendly. When I arrived in the conference room 15 minutes prior to my meeting time, Pam arrived within 30 seconds to check that everything was OK and then proceeded to arrange tea & coffee for my arriving guests (something I had not prearranged). Throughout the day Pam was nearby to help and she arranged lunch out in the nearby courtyard. The rooms are simple but spotlessly clean with good bedding and everything you need - they are good value for the rate charged. The in-room breakfast is again good value, well cooked and arrived on time and hot! - There's something new for a motel! It was also delivered with a smile by Pete. I used the free shuttle to the airport, kindly arranged by the motel for a 4:30am pick up. All in all a great experience of good value. Great to see staff who are truly desiring of doing a good job and looking after their guests. So Pam & team, thank you, I'll be back.

I place people from overseas in Mining Engineering roles throughout Australia and arranged for a candidate who was travelling from Philippines to stay over 1 night on his way to a mine on Mount Isa for an interview the next day. I called the hotel 4 days before his arrival to let them know he would arrive at 11pm, would there be someone on reception to deal with him? They said their reception closed at 9pm but they would leave keys along with instructions on how to get to his room in a safety deposit box outside the hotel and gave me the code to give him. The candidate followed the instructions but when he opened the safety deposit box nothing was inside. He unfortunately had to find a taxi and book into another hotel. When I called to say he was unable to get to his room, therefore could we have a refund. The Manager (called Jan), told me it was his fault for not using the night phone near the safety box to call her up. She wasn't helpful at all and instead of giving some sort of understanding towards the customers frustration, she kept saying 'you don't need to repeat yourself, you've already told me that', we're still charging you'. I felt even more annoyed about the incident after talking to her......I thought $192 per night hotels trained their staff to deal with upset customers in a professional, sympathetic manner!! I advise not to put yourself through an ordeal at 'Airport Motel from hell'!

Kate Wilkinson
UK - living in Australia