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Alexandra Serviced Apartments – reviews, photos

240 Ipswich Rd | Woolloongabba, Brisbane, Queensland 4102, Australia
Hotel amenities
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Ranked #129 of 150 hotels in Brisbane
2.5 of 5 stars 5 Reviews
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5 reviews from our community

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Lennox Head, Australia
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Don't Stay - We have never Treated So Badly”
1 of 5 stars Reviewed 28 December 2011
3
people found this review helpful

Relative was suddenly taken to PA and the young girl who answered the phone on the Tuesday right before Christmas was brilliant and very helpful BUT that is where is stopped. The two bedroom apartment was meant to be a cheaper rate if staying more than two nights. We stay 3 but were charged the full rate then moved to two one bedrooms from Christmas Eve to boxing Day, again chargedthe full rate. As they could not accommodate us again in a two bedder until the follwoing week and our realtive had come out of hospital for what was supposed to be two weeks we decided to find something else until the 9th of January and then planned to come back to Apexandra Apartments. That all turned pear shaped when our realitive was suddenly admitted back to hospital on boxing day and his wife spent the night by his side. She called Alexandra Apartments on the Tuesday morning at 8am and asked if her old room was available. It was and had not yet been cleaned and she was happy as she just wanted to sleep the day. Upon arriving she noted that needed toilet paper and saw the cleaners cupboard open, she grabbed a roll then went to find the cleaner to say what she had done. He went off and accused her of Stealing and said if she wanted 5 star service she should go down the road. A bit taken aback she left the paper, went to her room and called management to explain she just wanted some toilet paper and she had been up all night and needed sleep if they could please leave it at the door. The manager then called her back 30 mins later (just as she was about to get some sleep) to say someone was bringing it around. Again she said she would be sleeping please leave at the door. 30 mins later there was a knock on the door which she ignored. Someone then decided it would be a good idea to use the leave blower outsider her room. When she finally got up there was no toilet paper so her son left his dad's bedside at hospital to go to the shop to buy some. I agree with other comments that the rooms are very BEHIND THE TIMES and the TV's are teriible. Yes it is convenient but we found a much better room at Central dockside (2 bedroom with direct river views, undercover parking and much more modern facilities) for $40.00 a night cheaper. Also to top it all off the Manager at Alexandra charged the full rate for the room used Tuesday which had not been cleaned and when we questioned him the following day and advised that he missed out on 3 weeks accomodation at least all he wanted to do was argue. Wish I had read other reviews earlier but it defintalty served the purpose of being close to the hospital. 24 hr reception is a load of rubbishl I actually fell into a deep sleep after being up all the previous night at the PA and my family were worried about me and could not wake me. They went to reception to try and get a key but it was closed so called the number on the door, that was 24/12/11 we are still waiting for a call back. IF YOU HAVE TIME FIND SOMETHING ELSE!!!!

Room Tip: Don't stay if you can avoid it.
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  • Stayed December 2011, travelled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cairns
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Too expensive not value for money”
1 of 5 stars Reviewed 13 October 2011
1
person found this review helpful

The only good thing I can say about our stay there is it is close to the PA Hospital. We stayed there for 2.5 weeks in a 2 bedroom apartment. The apartment was not, in our opinion, a "serviced apartment" . The apartment was serviced once a week (bedding changed, shower curtin changed & floors cleaned)
Having ran out of the 2 rolls of supplied toilet paper we were told they only supplied 2 rolls & if we wanted more it was up to us to supply it. The TV was out of date & very small (caravan size) and very poorly placed behind a light . It was usless. There is no secure parking & many times one couldn't get a park due to their shortage of car parks per units.
We shifted there because it looked like my husband was going to be hospitalised. We left an apartment which was within 2k's from the P A Hospital. it was larger, better set out & much cheaper. We had a 2 bedroom apartment, serviced weekly. The serviced included toilet paper & tissues when required & weekly clean (glass doors & mirrors included), general tidy up of the unit, dusting of all the table tops & decorations & bins were emptied every day. There was undercover parking.
Would not stay again.

  • Stayed October 2011, travelled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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1 review
“maybe was good place 20 years ago or more”
1 of 5 stars Reviewed 9 August 2011

We stayed there 4 weeks in July. This apartment (had 2 bedrooms, lounge with kitchen) was dark, very humid, bad ventilation. Home electronics looks very old. If they say, that weekly cleaning is foe on Thursday from 9-11.00. Then just don’t be surprised, if change your clothes at 10.00 or you have important phone call, they definitely will enter, cleaning team with 3 or 4 people, and they start to change the bed and clean. And better don’t disturb with your visit or phone call reception, because they have so much work, that you are not welcome.
Probably you know that it is located in very noisy experience, opposite of the street is PA Hospital and helicopters are there very often and they really shake houses.
I have travelled a lot, but never had so bad experience.

  • Stayed July 2011, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Brisbane, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Ipswich Road robbery - beware of excessive telephone charges”
3 of 5 stars Reviewed 23 June 2011

These apartments are located adjacent to the Princess Alexandra apartments and are clean and functional. If you need to be near the PA hospital then this is practical but BEWARE the phone charges they charge customers are in excess of $1.25 per minute and there is no notice advising customers of these high rates - we got slugged with a phone charge bill of close to $46 for 2 local and 5 STD phone calls. When I complained to Mgt they told me I'm the first to ever complain and that the phone rates will be increasing on 1st July 2011 to help absorb costs so beware if you stay here use your mobile it will be cheaper.

  • Stayed June 2011, travelled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Australia
Top Contributor
91 reviews 91 reviews
Reviews in 36 cities Reviews in 36 cities
160 helpful votes 160 helpful votes
“Clean, affordable apartments close to city”
4 of 5 stars Reviewed 16 April 2010
3
people found this review helpful

Firstly I will start my review by stating the purpose of my stay here was not for a relaxing holiday. The apartments are located directly across the road from the PA hospital in Brisbane on the Ipswich road. The apartments are not noisy and you can get a good nights sleep. We chose to stay here primarily to visit an ill relative at the hospital. We stayed for 3 nights and have to say that our stay was comfortable and we were happy. From the time I made my enquiry to the time we checked out the service from the helpful staff was excellent. We needed an immediate booking due to the fact a relative had been rushed to the PA and requested a 2 bedroom apartment but unfortunately these were all full but the lady on reception kindly offered to add an extra bed to the one bedroom apartment to accommodate us all. They did not charge for the extra bed for the youngest child. When we arrived the room was clean, and comfortable. The apartments have an older section facing the Ipswich road and newer apartments towards the back. The lower apartments have a small courtyard. Although our room was older and could have had a few items renewed the facilities provided were all adequate. Ie, a kitchen with full oven and fridge, cooking utensils, a shower, washing machine and clothes dryer, clean linen, air con, TV, table and chairs and a roomy balcony with clothesline. There is secured basement parking and also a number of parks on site near the newer block. There is also a common garden area with outdoor table and a BBQ. There is no pool. There seemed to be a number of people staying here that were on holidays, given the affordable price and the fact that it is located so close to the city. The new clem 7 tunnel (city bypass) is very close to the apartments so if you needed to get to northern brisbane it only takes a few minutes and avoids an awful lot of traffic. Public bus access is at your door and the apartments would make suitable accommodation for those not wishing to stay directly in the city. There are a number of good affordable takeaway restaurants within a couple of minutes walk, so too is a Burandah shopping centre. There is a woolworths, target and numerous specialty shops and ATM's here. Wifi is available for a fee. There are also business facilities, foxtel and breakfast is available at an adjoining cafe. There are also apartments for disabled guests.

  • Stayed April 2010, travelled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Alexandra Serviced Apartments

240 Ipswich Rd | Woolloongabba, Brisbane, Queensland 4102, Australia
Price range (per night):* INR3,511 - 6,409

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