Relative was suddenly taken to PA and the young girl who answered the phone on the Tuesday right before Christmas was brilliant and very helpful BUT that is where is stopped. The two bedroom apartment was meant to be a cheaper rate if staying more than two nights. We stay 3 but were charged the full rate then moved to two one bedrooms from Christmas Eve to boxing Day, again chargedthe full rate. As they could not accommodate us again in a two bedder until the follwoing week and our realtive had come out of hospital for what was supposed to be two weeks we decided to find something else until the 9th of January and then planned to come back to Apexandra Apartments. That all turned pear shaped when our realitive was suddenly admitted back to hospital on boxing day and his wife spent the night by his side. She called Alexandra Apartments on the Tuesday morning at 8am and asked if her old room was available. It was and had not yet been cleaned and she was happy as she just wanted to sleep the day. Upon arriving she noted that needed toilet paper and saw the cleaners cupboard open, she grabbed a roll then went to find the cleaner to say what she had done. He went off and accused her of Stealing and said if she wanted 5 star service she should go down the road. A bit taken aback she left the paper, went to her room and called management to explain she just wanted some toilet paper and she had been up all night and needed sleep if they could please leave it at the door. The manager then called her back 30 mins later (just as she was about to get some sleep) to say someone was bringing it around. Again she said she would be sleeping please leave at the door. 30 mins later there was a knock on the door which she ignored. Someone then decided it would be a good idea to use the leave blower outsider her room. When she finally got up there was no toilet paper so her son left his dad's bedside at hospital to go to the shop to buy some. I agree with other comments that the rooms are very BEHIND THE TIMES and the TV's are teriible. Yes it is convenient but we found a much better room at Central dockside (2 bedroom with direct river views, undercover parking and much more modern facilities) for $40.00 a night cheaper. Also to top it all off the Manager at Alexandra charged the full rate for the room used Tuesday which had not been cleaned and when we questioned him the following day and advised that he missed out on 3 weeks accomodation at least all he wanted to do was argue. Wish I had read other reviews earlier but it defintalty served the purpose of being close to the hospital. 24 hr reception is a load of rubbishl I actually fell into a deep sleep after being up all the previous night at the PA and my family were worried about me and could not wake me. They went to reception to try and get a key but it was closed so called the number on the door, that was 24/12/11 we are still waiting for a call back. IF YOU HAVE TIME FIND SOMETHING ELSE!!!!
