My partner and I were in need of a place to stay urgently and decided to try our luck with a "budget" motel in Brisbane. After looking at several internet adds for motels in various locations we agree'd that City Palms motel was the best value for money. When we arrived we almost laughed as the photo's on the internet portrayed a much nicer motel than the dank dark and dirty establishment we arrived at. The receptionist was disinterested and didn't really seem to care about our interests. We got to the room and were further disapointed at the levels of cleanliness or lack thereof. The room itself was barely big enough to fit a double bed, and the TV was so small and high set on the wall that it was barely worth watching. After dinner, my partner laid back against the bed head and almost immediately started complaining of a bad itch on his forearm. We dismissed it at the time yet the itch continued and by the time we left the next morning he had come out in a rash around his right wrist and forearm. When the rash would not subside our concerns deepened. We had a sneaking suspicion that we'd both contracted something from the motel as after about a week, I was itching too. The Doctor later confirmed that we had picked up SCABIES!!! A flesh tunnelling, microscopic mite that lays eggs under your skin.. much like lice, and harder to get rid of!!!! We were absolutely furious and disgusted that a business like this is allowed to run in Australia! We made three complaints to the hotel manager who dismissed me each time i rang. He told me the owner had been advised of the message and would call me back. After almost another three weeks of chasing, and much work on our part (to get rid of the scabies we had to do two lots of cream treatments, wash EVERY piece of linnen, clothing and carpet in the house) i finally rang back for the fourth time and basically told the guy to pull his head in as this was not going away, and he finally gave me the owners phone number, and name. To this date we have not gotten in contact with the owner, but have been disgusted with the way we were treated, disgusted with the establishment in general, disgusted with the owners attitude towards the state of his business etc etc. The owner had been in Brisbane a week or two prior to our final call to management and were told that he had been to the room to see for himself, and said that he couldn't "see anything". I laughed and told the manager that "he won't see anything! scabies is a microscopic mite!!!" on city Palms part, nothing has yet been done about this. And the next few people who stayed in that room would surely have contracted scabies as well. These guys should be shut down!!!!!!! DISGUSTED!!!!!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC