The reception staff were rude , mean , and they where wearing torn shirts , not dressed properly , horrible attitude towards customers , pathetic behavior and were not happy when we complained about things. The pool had not been cleaned for months , the rooms were not vacuumed and they had a dirty awful smell , the outdoor chairs on the balcony had pigeon / crow excrement on them. The restaurant was closed for our entire stay , and the staff made no mention of it while making the booking or even on arrival. The reception staff were not able to give us fresh towels when requested , and they did not even give us tea bags , coffee powder , milk , sugar etc and also dish-washing tablets when requested. While checking us out , the lady was in a massive rush after wishing her good morning twice she felt obligated to wish me back with a frown on her face. Being a first choice privileged member I was given this type of service , I have never ever experienced such a horrible treatment from the front office staff. There was not communication between the staff members regarding our booking , which led to confusion at check - in , it took us over 2 hours to get a room and that too was given to me after i lost my temper and argued with the manager on Duty , there is a massive lack of ownership and responsibility for inconveniences caused to the customers.
On the positive side. The room was spacious and well furnished the bathrooms were clean and the floors were dry , the motel is very close to the freeway / airport so that is a good thing.
- Quality Inn Brisbane
- Brisbane Quality Inn
