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Quality Inn Airport Heritage – reviews, photos

4.0 of 5
620 Kingsford Smith Dr, Brisbane, Queensland 4007, Australia
Hotel amenities
Quality Inn Airport Heritage
Quality Inn Airport Heritage
Quality Inn Airport Heritage
Quality Inn Airport Heritage
Quality Inn Airport Heritage
Ranked #94 of 150 hotels in Brisbane
3.5 of 5 stars 29 Reviews
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29 reviews from our community

    Trip type
Traveller rating
    4
    10
    9
    4
    2
Date Rating
Melbourne, Australia
1 review
“Good Property , Horrible Staff , Few rooms were stinking like a sewer”
1 of 5 stars Reviewed 5 January 2011

The reception staff were rude , mean , and they where wearing torn shirts , not dressed properly , horrible attitude towards customers , pathetic behavior and were not happy when we complained about things. The pool had not been cleaned for months , the rooms were not vacuumed and they had a dirty awful smell , the outdoor chairs on the balcony had pigeon / crow excrement on them. The restaurant was closed for our entire stay , and the staff made no mention of it while making the booking or even on arrival. The reception staff were not able to give us fresh towels when requested , and they did not even give us tea bags , coffee powder , milk , sugar etc and also dish-washing tablets when requested. While checking us out , the lady was in a massive rush after wishing her good morning twice she felt obligated to wish me back with a frown on her face. Being a first choice privileged member I was given this type of service , I have never ever experienced such a horrible treatment from the front office staff. There was not communication between the staff members regarding our booking , which led to confusion at check - in , it took us over 2 hours to get a room and that too was given to me after i lost my temper and argued with the manager on Duty , there is a massive lack of ownership and responsibility for inconveniences caused to the customers.

On the positive side. The room was spacious and well furnished the bathrooms were clean and the floors were dry , the motel is very close to the freeway / airport so that is a good thing.

  • Stayed December 2010, travelled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask vaibhavdattani about Quality Inn Airport Heritage
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Auckland
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
“Average Hotel”
2 of 5 stars Reviewed 8 September 2010

Stayed for one night, I won't say slept because the bed was too uncomfortable to sleep in! The room was of a good size, but very tired looking and worn. The food was very poor and just edible, I would eat elsewhere if possible. OK for an airport stop over, but not much else. A very average hotel.

  • Stayed September 2010, travelled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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“A brief but pleasant stay”
4 of 5 stars Reviewed 14 August 2010
1
person found this review helpful

I booked this accommodation for one night on line. It was close to Portside for our cruise and seemed OK from reviews. The room was clean and well appointed as was the modern bathroom. Dispite the room overlooking very busy Kingsford Smith Drive the double glazing sliding glass doors onto the balcony muffled the sound of traffic. There was however a little street light that the curtains were unable to stifle. Lifts operated from car park to rooms. We didn't try the restautant.
We called back a week later for a track suit top I inadvertantly left in the room. It was returned with courtesy.

  • Stayed August 2010, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask agnesescape about Quality Inn Airport Heritage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nortampton
Senior Contributor
21 reviews 21 reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
“Close to Airport”
3 of 5 stars Reviewed 23 February 2010

The hotel is very close to the airport and we found it easily. The room was fine, nothing special but definitely nothing bad about it. You need to think of this as an airport hotel, it is not particularly luxurious, but is clean, spacious and meets the basic needs. The room had a well stocked tea/coffee making set. The reception was closed when we arrived, but the staff were outside chatting and they were really nice, got our key out of the night box, showed us up to our room etc. The restaurant wasn't open at weekends, but we walked down to the local restauarnts for breakfast, which were about 10 mins away.

  • Stayed February 2010, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask johnru about Quality Inn Airport Heritage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sydney
Senior Contributor
21 reviews 21 reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
“average hotel”
3 of 5 stars Reviewed 9 December 2009

very basic room but it did have small balcony looking onto the road
Hotel is close to the airport and seaport
negatives were that the air con didn't work and bed was old and lumpy
the Pool also has seen better days
would only consider for late night stop over
staff at reception were fast and efficient

  • Stayed November 2009, travelled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Quality Inn Airport Heritage

  • Quality Inn Brisbane
  • Brisbane Quality Inn
Address: 620 Kingsford Smith Dr, Brisbane, Queensland 4007, Australia
Price range (per night):* INR7,579 - 10,199

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