We booking our romantic night in Brisbane over the net. Wanting to do something different than the 'standard' 5-stars, we decided on an upbeat looking 'retro-renovated' (yes, photos and wording online) boutique hotel.
The short walk to Southbank, Convention Centre and QPAC didn't include a ferry ride and taxi trip. The location is sooo badly worded.
Upon entering the driveway and seeing the "Units Now Sellng" sign hanging from the building, I wish we had of known that it was THIS building in preparation for demolition and rebuild of new highrise apartments.
We unknowingly checked in and were given keys - throughout the trip in the antiquated, smoke smelly slow lift thinking (hoping) that it would get better (as per the images online).
The door opened, the smell hit us and the decor made me want to be sick!! It took us 1 minute and 2 phone calls to get out of there, go down to the lobby and advise that we were unhappy with the quality of the room. The Manager was gracious - had our credit card slip in his hand and ripped it up in front of us. Almost like he had been expecting it. He did however argue that he had never said the room we were getting was like the one on the website (indeed, I think there might be only one of those in the whole building - if at all).
The lesson - Trip Advisor at all times is necessary when relying on online bookings. Don't trust the website's own images and copy. They can mislead and make your best intentions miserable. if it's for something really important - you can be left devastated.
STAY AWAY from Ryans on the River - it smells and it's getting demolished. Pay the extra, get a good nights sleep and save yourself this horrible experience.
Kerry
Gold Coast
