We have stayed in many Sofitel's, within Australia and overseas and this is the second time at the Brisbane location. I booked the Sofitel Brisbane for an early Valentine's night & upgraded to Club Sofitel, looking forward to the room upgrade and extras. All of the staff were lovely but unfortunately the room was just as disappointing as our last stay without the "upgrade". It's not that it wasn't clean or didn't have those little extras like mini l'occitane toiletries, it just didn't have that wow factor a 5 star hotel should. The canapes and drink at the Club Lounge were fantastic but the breakfast was terrible. If I had of known I was going to be eating cold tasteless eggs and bacon at the Club Lounge I wouldn't have "upgraded" and we could have had breakfast at the actual buffet downstairs at Thyme. I actually worked for Accor for over 4 years and trust their brand but if Sofitel wants to charge 5 star rates I hope to see them keep up with the new and evolving luxury hotels.

While the bed was very comfortable we found front desk staff unfriendly and unhelpful. Also lower city entry close at 1am which forced us to walk through train station and back streets to reach main entry. We felt quite uncfortable as we had to pass a lot of homeless and drunk people. This was our third stay and our experience have been the same each time. We wouldn't have picked sofitel but bought a mystery deal purhased from wotif. we'll pick another hotel next time.

We arrived late for an overnight stay and had to go first thing in the morning. Was shocked at the $45 car parking fee on checkout. It used to be $10. This is just taking the mick. Left with a sour taste in my mouth. I will not be returning