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Novotel Brisbane – reviews, photos

4.5 of 5
200 Creek Street, Brisbane, Queensland 4000, Australia
Hotel amenities
Novotel Brisbane
Ranked #5 of 150 hotels in Brisbane
4.0 of 5 stars 905 Reviews
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905 reviews from our community

What travellers say about this hotel
  • Very good(26)
  • Buffet breakfast(20)
  • Central station(15)
  • Friendly and helpful(12)
  • Room service(11)
  • Car park(10)
  • Free internet(8)
  • Top floor(8)
  • Great Hotel(7)
  • Clean and comfortable(7)
Traveller rating
    320
    436
    93
    42
    14
Only show reviews for Family (171) | Couples (350) | Business (229)
Date Rating
Townsville, Australia
1 review
“second home”
5 of 5 stars Reviewed 12 February 2012

In the last 5 years I have stayed at the Novotel (Brisbane) because it has been consistent in all areas ... good location and friendly staff! Love my Accor privileges too!
The pool and gym I use frequently so my only suggestion would be to update or have better maintenance of the gym equipment.
Otherwise I recommended it to all my friends when they visit Brisbane!

  • Stayed January 2012, travelled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask RayLihou about Novotel Brisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Novotel-Brisbane, General Manager at Novotel Brisbane, responded to this review
17 March 2012
Dear RayLihou,

It is always pleasing to receive positive feedback especially from a regular guest of the hotel. Thank you for taking the time to share your experience with us at the hotel and for your suggestions regarding the gym equipment.

We look forward to welcoming you back to your 'second home' soon.

Kind Regards

Ben Patten
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Posted by an Accorhotels.com traveller
Brisbane, Australia
1 review
2 helpful votes 2 helpful votes
“Terrible customer service”
1 of 5 stars Reviewed 10 February 2012
2
people found this review helpful

  • Stayed January 2012, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GM-Novotel-Brisbane, General Manager at Novotel Brisbane, responded to this review
17 March 2012
Dear Traveller,

I am disappointed to read that your recent stay with us fell below expectations and the service standards we normally pride ourselves on. Your feedback is not typical of what our guests say and has been shared with our team to improve upon. Thank you for taking the time for notifying us of this.

Should you wish to discuss this further please do not hesitate to contact me on 07 3309 3309.

Kind Regards

Ben Patten
Hotel Manger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Melbourne, Australia
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Good value weekend stay”
4 of 5 stars Reviewed 9 February 2012
1
person found this review helpful

It can be hard to find decent accommodation in Brisbane, especially for a good price. The Novotel offers cheaper rates over the weekend, obviously trying to supplement their mid-week business guests, so fit the ticket perfectly for my last trip to Brisbane. I stayed Friday to Monday in a standard room, and found it fairly average and comfortable.

The rooms aren't huge, but are modern and clean. There was no view to speak of, but the bed was big and comfy. Reception staff were aloof, but not rude. My only real complaints would be that my room was right near the lifts, which continued to ding fairly loudly throughout the night, and that housekeeping came in much too early for a weekend. Overall a pleasant yet unremarkable stay. Well worth it if you're able to get the lower weekend rates.

  • Stayed September 2011, travelled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask SkyeB about Novotel Brisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Australia
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Surpassed expectations.”
5 of 5 stars Reviewed 7 February 2012
1
person found this review helpful

Very noisy function in the lobby made check-in difficult, but once we were in the room we were very comfortable. Shower a little cramped due to the presence of a large handle on the wall, which would however be a bonus to an elderly guest. A bit tight for a larger person.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask SKImember about Novotel Brisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Posted by an Accorhotels.com traveller
Pakenham, Australia
1 review
1 helpful vote 1 helpful vote
“Great Stay”
4 of 5 stars Reviewed 7 February 2012
1
person found this review helpful

  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.

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Additional Information about Novotel Brisbane

  • Brisbane Novotel
  • Accor Brisbane
Address: 200 Creek Street, Brisbane, Queensland 4000, Australia
Price range (per night):* INR8,861 - 18,670

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